Below is a comprehensive analysis of Tidex, a cryptocurrency exchange, based on online complaint information, risk level assessment, website security, WHOIS lookup, IP and hosting analysis, social media presence, red flags, regulatory status, user precautions, and potential brand confusion. The official website is https://tidex.com/.

1. Online Complaint Information ¶

• Sources of Complaints:
• Trustpilot reviews for Wavesplatform (associated with Tidex) show 32 reviews with significant negative feedback. Users report issues such as inability to withdraw funds, account freezes, and poor customer service. Specific complaints include funds locked due to policy changes (e.g., discontinuing DAI trading without notice) and high withdrawal fees.
• ScamAdviser rates tidex.com with a very low trust score, indicating potential scam risks based on automated analysis of 40 elements (e.g., ownership, hosting, and user reviews). Total reviews (58) average 1.3 stars, with frequent mentions of withdrawal issues and unresponsive support.
• FraudComplaints.net (2024) highlights user reports of delayed withdrawals, poor customer service, and false promises, with some labeling Tidex as a fraudulent broker.
• Medium post by ForexPeaceArmy (2024) describes Tidex as a scam, citing unauthorized trades, account balance reductions, and withdrawal barriers.
• ScamHelpCenter (2024) notes frequent negative reviews about withdrawal difficulties and misleading practices, advising caution.
• Common Themes:
• Withdrawal Issues: Users frequently report delays, excessive fees (e.g., 0.002 BTC for withdrawals), or outright denial of withdrawal requests. Some claim accounts were frozen after attempting withdrawals.
• Poor Customer Service: Support is described as unresponsive, with response times up to 5 days despite claims of 24/7 availability. Lack of phone support is a recurring complaint.
• Misleading Practices: Allegations of false promises (e.g., high returns with minimal risk) and aggressive sales tactics to encourage further deposits.
• Account Freezes: Users report accounts being locked without clear justification, especially after policy changes or verification issues.
• Positive Feedback: Some reviews praise Tidex’s user-friendly interface, low trading fees (0.1%), and variety of trading pairs (over 100). However, these are overshadowed by negative experiences, and overly positive reviews are flagged as potentially misleading. Risk Level: High, due to consistent reports of withdrawal issues, unresponsive support, and potential fund loss.

2. Risk Level Assessment ¶

• Traders Union (2025): Assigns Tidex a TU Overall Score of 3.96/10, indicating higher-than-average risk. Recommends considering more reliable brokers due to user dissatisfaction and lack of regulation.
• Scam Detector (2021): Gives tidex.com an authoritative rank of 58.50/100, suggesting mediocre reliability. Factors include mixed user feedback, lack of transparency, and domain age.
• Scamadviser (2025): Low trust score due to negative reviews, lack of regulatory oversight, and potential scam indicators (e.g., hidden ownership details).
• Regulatory Warnings: The Alberta Securities Commission (ASC) notes that Tidex (tidex.ltd, potentially related) is not registered to trade securities or derivatives in Alberta, warning of no investor protections.
• Ontario Securities Commission (OSC): Cautions that Tidex may pose risks to investors due to regulatory non-compliance and user-reported issues. Key Risk Indicators:
• Unregulated status increases risk of fund mismanagement or loss.
• High volatility of crypto assets, as acknowledged in Tidex’s Terms of Service, poses financial risk.
• Negative user reviews and fraud allegations suggest operational unreliability.
• Lack of transparency in security measures and ownership raises concerns. Risk Level: High, driven by lack of regulation, negative user experiences, and regulatory warnings.

3. Website Security Tools and Analysis ¶

• SSL Certificate: Tidex.com uses an SSL certificate, ensuring encrypted data transmission between the user’s browser and the website. However, SSL is standard, and its presence does not guarantee legitimacy, as scammers also use SSL.
• Security Measures:
• Tidex claims to use “state-of-the-art security systems” and 2-factor authentication (2FA) for deposits and withdrawals. However, no detailed information is provided on encryption protocols, cold storage, or anti-hacking measures.
• The website mentions risk management and internal control measures but lacks specifics, raising concerns about robustness.
• No reported hacks since Tidex’s launch in 2017, but this may reflect its relatively low profile rather than strong security.
• HackenProof Bug Bounty Program: Tidex participates in a bug bounty program, offering up to $10,000 for identifying vulnerabilities. This suggests some commitment to security but does not confirm current protections.
• Google Safe Browsing: No reports of malicious activity, but this only indicates the site is not actively compromised, not that it’s trustworthy.
• Mobile Optimization: The site is mobile-friendly but lacks a dedicated app, which may limit security for mobile users. Security Concerns:
• Lack of detailed security disclosures (e.g., cold storage percentage, multi-signature wallets) is a red flag, especially given high-profile crypto exchange hacks.
• User complaints about unauthorized trades and account balance reductions suggest potential internal security or integrity issues. Security Risk: Moderate to High, due to limited transparency and user-reported issues, despite basic security features like SSL and 2FA.

4. WHOIS Lookup ¶

• Domain Details (from):
• Domain Name: tidex.com
• Registry Domain ID: 14401_DOMAIN_COM-VRSN
• Registrar: GoDaddy.com, LLC
• Creation Date: 1996-01-17
• Updated Date: 2019-01-22
• Expiry Date: 2021-01-18 (Note: This data is outdated; the domain is still active, suggesting renewal)
• Name Servers: duke.ns.cloudflare.com, jean.ns.cloudflare.com
• DNSSEC: Unsigned
• Ownership: Operated by Elite Way Development LLP, claimed to be based in London, UK. However, ties to the Waves platform (Russian origin) and a reported shift to the Cayman Islands create ambiguity about true ownership and jurisdiction.
• Transparency: Ownership details are not fully disclosed, and the lack of a clear company address or key officer information is concerning. Red Flags:
• Inconsistent geographic claims (UK, US, Russia, Cayman Islands) suggest potential obfuscation.
• Outdated WHOIS data (expiry in 2021) indicates possible neglect or intentional lack of updates.
• Unsigned DNSSEC increases vulnerability to DNS spoofing. WHOIS Risk: High, due to unclear ownership and jurisdictional ambiguity.

5. IP and Hosting Analysis ¶

• Hosting Provider: Cloudflare, Inc. (AS13335), a reputable provider known for DDoS protection and CDN services.
• Server IP: Not resolved in provided data, but Cloudflare’s infrastructure typically uses dynamic IPs, enhancing security against direct attacks.
• Location: Servers may be hosted by third-party providers, with no specific location disclosed. This is standard for Cloudflare but limits transparency.
• Security Implications:
• Cloudflare provides robust protection against DDoS attacks and ensures uptime, which is positive.
• However, reliance on a third-party CDN means Tidex may not fully control server security, and user data could be exposed if Cloudflare is compromised.
• Performance: Website load times could be improved, per Google Mobile-Friendly test, potentially affecting user experience but not directly security. Hosting Risk: Low to Moderate, as Cloudflare is reliable, but lack of server location transparency is a minor concern.

6. Social Media Presence ¶

• Platforms: Tidex is active on social media, including Twitter, Facebook, and Telegram, used for customer support and announcements.
• User Feedback:
• Negative reviews on Trustpilot mention interactions with Tidex via social media, with some users alleging deceptive profiles (e.g., fake identities on Twitter posing as support).
• A user reported losing funds after engaging with a Tidex representative on Twitter who used multiple aliases and lacked face visibility in profiles, suggesting potential scams.
• Red Flags:
• Inconsistent or anonymous social media profiles raise concerns about authenticity.
• Limited engagement on platforms like Twitter compared to major exchanges (e.g., Binance, Coinbase) suggests lower community trust or visibility.
• Positive Aspects: Social media channels provide an additional support avenue, though responsiveness is reportedly poor. Social Media Risk: Moderate, due to reported deceptive interactions and limited transparency in profiles.

7. Red Flags and Potential Risk Indicators ¶

• Regulatory Non-Compliance: Tidex is unregulated, unlike major exchanges like Coinbase (NY BitLicense). This lack of oversight increases risks of mismanagement or fraud.
• Transparency Issues:
• Vague ownership details and shifting jurisdictions (UK, Russia, US, Cayman Islands).
• Limited security disclosures, with no specifics on cold storage or anti-hacking measures.
• No company address or key officer information provided.
• User Complaints: High volume of negative reviews citing withdrawal issues, account freezes, and unresponsive support.
• High Withdrawal Fees: Fees like 0.002 BTC for withdrawals and 0.0001 BTC for deposits are criticized as excessive compared to industry averages (e.g., 0.0005 BTC for BTC withdrawals).
• Policy Changes: Sudden changes, such as discontinuing DAI trading or restricting US users without notice, have locked user funds.
• Misleading Claims: Promises of low fees and high security are contradicted by user experiences and lack of detailed disclosures.
• Verification Issues: Requirements for full verification to withdraw funds, combined with arbitrary verification criteria, have trapped user funds.
• Terms of Service: Vague clauses allow Tidex to suspend services or transactions without notice, increasing user risk. Overall Red Flags: Numerous, including lack of regulation, transparency issues, and consistent user complaints, indicating significant operational and ethical risks.

8. Website Content Analysis ¶

• Claims and Features:
• Tidex promotes itself as a user-friendly crypto exchange with over 100 trading pairs, low fees (0.1% trading fee), and a secure platform.
• Offers referral programs, API access, and staking services, appealing to active traders.
• Supports trading in exotic coins and Waves assets (e.g., WUSD, WEUR), a unique feature tied to its Waves platform integration.
• Risk Disclosures:
• Acknowledges high volatility of crypto assets and no guarantees of value, which is standard but highlights investment risks.
• States that transactions are irreversible and users bear all risks, potentially deterring accountability.
• Privacy Policy:
• Collects data like IP addresses, browser types, and transaction details, stored on third-party servers (Cloudflare). Claims not to sell data but may disclose it for legal compliance.
• Uses cookies for tracking, which is standard but raises privacy concerns if not clearly managed.
• Support Claims: Advertises 24/7 support, contradicted by user reports of 5-day response times and no phone hotline.
• Transparency Gaps:
• No detailed security information beyond 2FA and generic “risk management” claims.
• Limited educational resources, with only an FAQ section, unlike major exchanges. Content Risk: Moderate to High, due to misleading support claims, vague security details, and irreversible transaction policies.

9. Regulatory Status ¶

• Current Status: Tidex is not regulated in any major jurisdiction (e.g., UK, US, EU).
• Claims of Compliance:
• Tidex states it follows US Money Services Business (MSB) guidelines to prevent money laundering, but this is not equivalent to regulatory oversight.
• Potential future regulation in the UK (if KYC protocols are enforced) is mentioned, but no current compliance exists.
• Regulatory Warnings:
• Alberta Securities Commission (ASC): Tidex.ltd (possibly related) is unregistered, with no investor protections.
• Ontario Securities Commission (OSC): Flags Tidex as risky due to lack of registration and user complaints.
• Comparison: Major exchanges like Coinbase and Kraken hold licenses (e.g., NY BitLicense), offering greater investor protection. Tidex’s unregulated status is common among smaller exchanges but increases risk. Regulatory Risk: High, as lack of oversight leaves users vulnerable to fraud or insolvency without recourse.

10. User Precautions ¶

To mitigate risks when considering Tidex, users should:

• Verify Regulation: Avoid unregulated exchanges like Tidex; prefer licensed platforms (e.g., Coinbase, Binance).
• Use Cold Storage: Transfer crypto to off-exchange cold wallets (e.g., Ledger, Trezor) for long-term holding to avoid platform risks.
• Enable 2FA: Activate 2-factor authentication to secure accounts, but verify its implementation.
• Research Reviews: Check independent platforms like Trustpilot or ScamAdviser for user experiences before depositing funds.
• Test Small Deposits: Start with minimal deposits to test withdrawal processes before committing significant funds.
• Avoid High-Risk Assets: Be cautious with exotic coins or high-volatility assets, as Tidex warns of potential total loss.
• Monitor Terms: Review Tidex’s Terms of Service for changes, as they allow unilateral suspension of services.
• Contact Support Early: Test customer support responsiveness before trading, using email or social media channels.
• Report Scams: If funds are lost, report to authorities (e.g., Federal Trade Commission) or seek recovery services like MJHFINANCELTD or SPECTRUM-CREST. Precaution Urgency: High, given the volume of complaints and lack of regulation.

11. Potential Brand Confusion ¶

• Similar Domains:
• x-tidex.com: Flagged by ScamAdviser as a potential scam, with a low trust score. Its similarity to tidex.com could confuse users, especially as it claims to offer similar crypto trading services.
• tidex.ltd: Mentioned in ASC warnings, possibly a clone or related site, increasing confusion.
• Wavesplatform Association: Tidex’s close ties to the Waves platform (Russian origin) may confuse users, as some Trustpilot reviews reference Wavesplatform when discussing Tidex. This overlap blurs brand identity.
• Misleading Affiliations: Tidex’s claims of being based in London, San Francisco, or the Cayman Islands create jurisdictional confusion, potentially exploited by scam sites mimicking its branding.
• Social Media Risks: Fake social media profiles (e.g., Twitter accounts with multiple aliases) could impersonate Tidex, leading to phishing or fraud. Brand Confusion Risk: Moderate to High, due to similar domains, Wavesplatform overlap, and inconsistent geographic claims.

12. Overall Assessment ¶

• Summary of Risks:
• High Operational Risk: Frequent user complaints about withdrawals, account freezes, and poor support indicate unreliable operations.
• High Regulatory Risk: Unregulated status and warnings from ASC and OSC highlight lack of investor protections.
• Moderate to High Security Risk: Limited security disclosures and user-reported unauthorized activities suggest vulnerabilities.
• High Transparency Risk: Unclear ownership, shifting jurisdictions, and vague terms reduce trust.
• Moderate Brand Confusion Risk: Similar domains and Wavesplatform ties could lead to phishing or mistaken identity.
• Strengths:
• User-friendly interface and over 100 trading pairs appeal to traders.
• Low trading fees (0.1%) and referral programs are competitive.
• No reported hacks since 2017, though this may reflect low visibility.
• Weaknesses:
• Unregulated status and lack of transparency are major drawbacks.
• High volume of negative reviews and fraud allegations outweigh positive feedback.
• Limited security details and poor customer support undermine claims of reliability.
• Recommendation: Exercise extreme caution with Tidex. The high volume of complaints, lack of regulation, and transparency issues suggest significant risks. Consider regulated alternatives like Coinbase, Binance, or Kraken for safer trading. If using Tidex, implement strict precautions (e.g., small deposits, cold storage, 2FA) and monitor account activity closely.

13. Sources ¶

This analysis is based on the provided web results and critical evaluation of their content. Key sources include:

• Trustpilot reviews (Wavesplatform/Tidex)
• ScamAdviser trust score and user reviews
• FraudComplaints.net and ScamHelpCenter reviews
• ForexPeaceArmy Medium post
• Traders Union risk assessment
• Alberta Securities Commission warning
• Tidex website content and WHOIS data
• Additional reviews from FXEmpire, ForexBrokerz, and Cryptonewsz Note: Information reflects data available up to April 21, 2025, and user experiences may vary. Always conduct independent research before engaging with any platform.

If you need further details or analysis on specific aspects (e.g., social media profiles, specific complaints), please let me know!