Basic Bank Information
Type and Shareholding
StructureTomato Bank is a Japanese local commercial bank that belongs to the category of "second regional bank" and mainly serves local small and medium-sized enterprises and residents.
Tomato Bank, Ltd., headquartered in Okayama City, Okayama Prefecture, Japan.
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November 1931, Wikipedia was originally named "Kurashiki Endless", and after several name changes and mergers, it was officially renamed "Tomato Bank" in April 1989, a unique name that attracted national attention at the time.
Service Coverage
Area: Tomato Bank mainly serves Okayama Prefecture and surrounding areas in Japan, positioning itself as a regional bank, focusing on the local market, and at the same time has a small number of branches in other cities in Japan such as Tokyo and Osaka, with a low degree of internationalization.
Number of offline outlets: There are about 30 offline outlets, mainly located in Okayama Prefecture, covering the core area of the city and some suburbs to ensure that customers can easily access.
ATM distribution: The ATM network covers the main areas of Okayama Prefecture, and some ATMs support 24-hour service, and cooperate with national ATM networks (such as Seven Bank) to facilitate customers to withdraw and transfer money across regions.
Regulatory & Compliance
Regulated: Tomato Bank is regulated by the Financial Services Agency (FSA) of Japan and strictly complies with the Bank of Japan Act and related regulations to ensure business compliance.
Deposit Insurance Program: Joined the Deposit Insurance Corporation of Japan to protect customers' deposits by up to 10 million yen and enhance the safety of funds.
Recent Compliance Records: No material violations or penalties recorded, and its compliance performance is stable, demonstrating the robustness of its risk management and internal controls.
Financial Health
: Tomato Bank's capital adequacy ratio remains above 10%, which is in line with Japanese regulatory requirements, demonstrating its strong resilience.
Non-performing loan ratio: The non-performing loan ratio is controlled between 1.5% and 2.5%, reflecting its prudent loan policy and good asset quality.
Liquidity Coverage Ratio: The Liquidity Coverage Ratio (LCR) is maintained above 100%, ensuring liquidity in the face of market volatility or short-term stress, and stable financial health, which is suitable for customers seeking stable banking.
Deposit and loan
productsDeposit demand deposits: Provide ordinary current accounts with an interest rate of about 0.01%-0.02%, which is suitable for daily fund management.
Time deposits: The interest rate of time deposits ranges from 0.05% to 0.35% depending on the tenor (3 months to 5 years), and the interest rate of large certificates of deposit (similar to CDs) can reach 0.5%, which is suitable for moderate savers.
Featured products: Launched the "ももたろう Savings" plan, which is very popular with local customers by providing flexible access and slightly higher interest rate savings accounts based on the theme of Okayama's local culture.
Loans
: Fixed and variable rate mortgages are available, with interest rates ranging from 0.6%-2.2% (depending on term and credit rating), with a down payment requirement of typically 20%, early repayment and flexible repayment schedules.
Car loan: The interest rate of the car loan is about 1.8%-4.0%, the approval is fast, it is suitable for the purchase of new or used cars, and some loans allow early repayment without penalty.
Personal Line of Credit: The interest rate of unsecured personal loans is 3.5%-9.0%, and the threshold is based on credit score and proof of income, which is suitable for short-term funding needs.
Flexible repayment: Support monthly repayment adjustment or early repayment of some loans to reduce the repayment pressure of customers, especially suitable for small and medium-sized business owners or customers with fluctuating income.
List of common expenses
account management fee: The monthly fee is waived for ordinary accounts, but the minimum balance (about 10,000 yen) needs to be maintained, otherwise an administration fee of 300-500 yen/month may be charged.
Transfer fee: Online banking domestic transfer is free, and each counter transfer is about 200-400 yen; The cost of cross-border transfers is about 1,500-3,500 yen per trip, depending on the amount and destination.
Overdraft fee: Overdraft fee is required and is calculated at an annualized interest rate of 14%-15%, depending on the overdraft amount.
ATM Interbank Withdrawal Fee: Withdrawals using non-Tomato Bank ATMs are charged at 100-200 yen per time, and may be slightly higher at night or on holidays.
Hidden Fee Reminder: Pay attention to the minimum balance requirement, some accounts with insufficient balance may trigger additional fees; Cross-border transfers may involve exchange rate conversion fees, so it is recommended to confirm in advance.
Digital Service Experience
App and Online Banking
User Ratings: Tomato Bank's "Personal Experience" app has a rating of about 3.8/5.0 on the App Store and Google Play, with users reporting that it is simple to operate but has basic functions.
Core functions: support face recognition login, real-time transfer, bill management and balance inquiry, and some accounts can purchase investment trust products through the APP.
Technological innovation: Provide "ももたろう Branch" Internet dedicated branches, which are specially designed for online customers and simplify the account opening process; There is no AI customer service or robo-advisor, but it is exploring open banking API support, and may cooperate with fintech platforms in the future.
Customer Service Quality
Service Channels: 24/7 phone support available (customer center), live chat is limited to business hours, social media (e.g. X) response speed is mediocre, usually reply within 4-6 hours.
Complaint handling: The complaint rate is low, the average resolution time is about 3-7 working days, and the user satisfaction rate is about 75%, which is a good performance among regional banks.
Multi-language support: Mainly in Japanese, with limited support in English, cross-border users may need to rely on translation tools or Japanese customer service.
Security measures
: Deposits are protected by Japan's deposit insurance system, up to 10 million yen; Protect against fraud risks with real-time transaction monitoring and multi-factor authentication.
Data security: In compliance with Japanese data protection regulations, some systems have passed ISO 27001 certification, and there are no publicly reported data breaches, so the data security performance is reliable.
Featured Services & Differentiated
Market Segments:
student account: Offering a fee-free "ももたろう student account" with a low-threshold savings plan, suitable for young users.
Exclusive wealth management for the elderly: Launched annuity receiving services and low-risk investment products to meet the needs of elderly customers for stable financial management.
Green financial products: Support ESG-related investment trusts to attract environmentally conscious customers, and some loan products are linked to green enterprises.
High-net-worth services: Provide private banking services, and provide customized wealth management and investment solutions for high-net-worth customers (assets from about 30 million yen).
