Nouvobanq

Basic banking

informationNouvobanq was established in 1991 and is the only locally registered commercial bank in Seychelles. Its shareholding structure is 78% owned by the Seychelles government and 22% held by Standard Chartered Africa PLC, reflecting the background of joint ventures between state-owned and international capital.

name and background

full

• name: Seychelles International Mercantile Banking Corporation Limited

• Abbreviation: Nouvobanq

• Founded: 1991

• Headquarters Address: Nouvobanq House, Rue de La Possession, Victoria, Mahé, Seychelles

• SWIFT Code: NOVHSCSC

• Official Website: https://www.nouvobanq.sc

Scope of services:

covering the whole territory of Seychelles, with a multi-island network

Nouvobanq has branches in the main islands of Seychelles, including:

• Victoria Head Office: Nouvobanq House

• Eden Island Branch: Eden Plaza

• Airport Branch: Anse Dejeuner

• Praslin Branch: Baie Ste Anne

• La Digue Branch: La Passe

In addition, banks have deployed ATM networks in major business districts and transportation hubs to facilitate customer withdrawals and inquiries.

Regulation & Compliance: Regulated by the Central Bank, complying with capital and liquidity requirements

• regulator: Central Bank of Seychelles Seychelles)

• Regulation: Complying with the Financial Institutions Act 2004 and its amendments, ensuring that capital adequacy and liquidity coverage ratios are in order.

• Capital adequacy ratio: As of 2021, the capital adequacy ratio was 25.84%, well above the minimum regulatory requirement of 12%.

• Liquidity Coverage Ratio: Banks maintain sufficient high-quality liquid assets to meet short-term liquidity needs.

• Non-performing loan ratio: Banks strictly manage non-performing loans to ensure stable asset quality.

• Deposit Insurance: As a regulated bank, customer deposits are protected by the National Deposit Insurance Scheme.

Financial health: capital adequacy, robust risk

controlNouvobanq performed well in terms of capital adequacy, asset quality and liquidity, as follows:

• capital adequacy ratio: 25.84% in 2021, showing a strong capital buffer.

• Non-performing loan ratio: Banks strictly classify and manage non-performing loans to ensure the health of their loan portfolio.

• Liquidity Coverage Ratio: Banks hold sufficient high-quality liquid assets to meet short-term funding needs.

Deposit & Loan Products: Diversified Choices to Meet Different Customer Needs

Deposit Products:

• demand deposits : Provide convenient fund deposit and withdrawal services.

• Term Deposits: Term deposits with maturities of 3, 6 and 12 months are available with a minimum deposit of 50,000 foreign currencies (USD, EUR, GBP) and competitive interest rates.

Loans:

• Mortgages: Support home purchase and home renovation, with flexible repayment terms and interest rates.

• Car loans: Help customers buy a new or used car with simple procedures.

• Personal loans: to meet a variety of financial needs such as personal consumption and education.

• SME Loans: Supporting the development of SMEs and providing a variety of financing options.

list of common fees: transparent fees for customers to understand

• account management fee: SCR 3 per transaction.

• Account Closure Fee: Free.

• Cheque bounce fee: SCR 500 will be charged for bounce cheques due to insufficient funds.

• Stop Cheque Fee: SCR 50.

• Autopay fee:

  • internal transfer: free.

  • Transfer to third party: SCR 10.

  • External local transfers: SCR 25.

• ATM withdrawal fee: Withdrawals at other bank ATMs are free.

• International money transfer fee: SWIFT fee plus USD 100.

digital service experience: convenient, secure, feature-richMobile

banking appNouvoConnect:

Key features:

• account access to check and manage

• funds transfers (both domestic and international)

• bill payment

• Debit and credit card management

• security: Secure transactions with multi-factor authentication.

• User experience: Friendly interface, easy to operate, support a variety of devices.

customer service quality: multi-channel support, responsive

• contact information:

  • Head Office: +248 4293 000

  • Customer Service Email:[email protected]

• Complaint handling:

  • customers can submit complaints by phone, email or in person.

  • The bank undertakes to acknowledge receipt of the complaint within 2 working days and to respond within a reasonable time.

• Multi-language support: English, French and other language services are provided for the convenience of customers with different backgrounds.

security measures: pay equal attention to the security of funds and data

• fund security:

  • customer deposits are protected by the National Deposit Insurance Scheme.

  • The bank implements a strict risk management policy to ensure the safety of funds.

• Data security:

  • using advanced encryption technology to protect customer information.

  • Conduct regular system security audits to prevent data leakage.

Featured services and differentiation: to meet diverse customer needs

• student account: Provide a fee-free student account to support the financial needs of young customers.

• Elderly Finance: Provide customized financial products and services for elderly customers.

• Green financial products: support the financing of environmental protection projects and promote sustainable development.

• High Net Worth Client Services: Provide private banking services, including wealth management, investment advisory, etc.

market position and accolades: local leading, internationally recognized

• market position: as the only locally registered commercial bank in Seychelles, Nouvobanq has a significant presence in the local market.

• Honors and awards: It has won many honors such as "Best Digital Bank" and "Most Innovative Bank", reflecting its leading position in service and technology.