Bank
BasicsHellenic Bank Public Company Ltd is the second largest bank in Cyprus, founded in 1976 and headquartered in Nicosia. The bank is listed on the Cyprus Stock Exchange and its main shareholders include Eurobank, which holds 93.47% of the shares (as of 2025). As a commercial bank, it covers the entire territory of Cyprus and has representative offices in Russia, Greece and other places.
Hellenic Bank's services are mainly concentrated in Cyprus, offering an extensive network of offline outlets and ATMs that support cashless payment innovations such as the waterproof NFC payment wristband "PayBand". Its digital services are gradually expanding, but its international presence is relatively limited.
regulatory and compliance
The bank is regulated by the Central Bank of Cyprus and the Cyprus Securities and Exchange Commission (CySEC). In 2017, the CIF license of its investment company, Hellenic Bank Investments Ltd, was revoked, but the banking business was not directly affected. There is currently no public disclosure of participation in the EU Deposit Insurance Scheme (DGS).
Financial health
key indicators: As of February 2025, the Bank of Greece has a capital adequacy ratio of 32%, a liquidity coverage ratio of 519%, and a non-performing loan ratio of 2.4%.
Deposit class: Term deposit interest rates vary depending on the term and amount of the deposit. For example, for an 18-month fixed deposit, the interest rate is 0.40% for deposits between €20,000 and €49,999, while the interest rate is 0.65% for €50,000 and above.
Loans: Provide products such as home loans, car loans, and personal loans. For example, auto financing products offer the option of fixed or variable interest rates.
List of common fees: Account management fees, transfer fees, overdraft fees, and ATM withdrawal fees can be found on their official website.
Digital Service Experience
APP & Online Banking: Bank of Greece offers a mobile banking app that supports features such as biometric login, real-time transfers, and bill management. Users can use the "Contact Pay" function to make instant payments to and from mobile contacts.
Technological innovation: The bank continues to invest in digital transformation to improve the customer experience. For example, it provides a seamless transfer approval process, and users can confirm transfers through fingerprint or facial recognition, eliminating the need for traditional 8-digit SMS verification codes.
Customer Service Quality
Service Channels: 24/7 phone support, live chat, and social media responsiveness are available. Customers can get more contact information through their official website.
Complaint handling: Specific data on complaint rates, average resolution times, and user satisfaction can be found on its official website.
Multi-language support: As one of the leading banks in Cyprus, Bank of Greece offers multilingual services to meet the needs of different customers.
Security measures
security of funds: Deposits are protected by the Cyprus Deposit Protection Scheme to ensure the safety of client funds.
Data security: Bank of Greece is ISO/IEC 27001:2022 certified to ensure the effectiveness of the information security management system.
Featured Services & Differentiation
market segment: Morphosis loan products for students to help them pay for tuition, living expenses, and accommodation.
High-net-worth services: Provide private banking services to meet the individual needs of high-net-worth clients.
