SuperEx - AI risk analysis

AI risk analysis - SuperEx (2025-04-29 17:35:26)

Below is a detailed analysis of SuperEx (official website: https://www.superex.com/) based on the requested criteria, including online complaints, risk level, website security, WHOIS lookup, IP and hosting, social media, red flags, regulatory status, user precautions, and potential brand confusion. The analysis incorporates available information from web sources and critical evaluation to provide a comprehensive assessment.

1. Online Complaint Information ¶

Trustpilot Reviews:
SuperEx has a low TrustScore on Trustpilot, with only 7-8 reviews across different regional Trustpilot platforms (e.g., UK, NZ). The small number of reviews limits the reliability of the TrustScore.
Negative reviews dominate, with users reporting severe issues:
Claims of SuperEx being a “scam exchange” with poor customer service. One user reported a transaction (order ID 259727026863874048) where they paid a seller, but the seller did not release assets, and customer support was unresponsive despite multiple emails.
Complaints about blocked currencies (e.g., “Beeb”) without explanation, non-functional two-factor authentication preventing withdrawals, and locked tokens, suggesting potential fund access issues.
One user called it “the worst exchange” and accused SuperEx of being “thieves.”
A single positive review mentioned earning on their “ET token” (x30 returns) and friendly admins, but this contrasts sharply with the majority of negative feedback, raising suspicions of a potentially fake or biased review.
Reddit Discussions:
A Reddit post on r/CryptoScams (September 2024) questions SuperEx’s legitimacy, with the user suspecting a scam due to a 15% “verification fee” for withdrawals, a tactic associated with “pig butchering” scams.
Another user commented that SuperEx is a scam and recommended sticking to established platforms like Coinbase, Kraken, or Binance.
A prior post (August 2024) also labeled SuperEx as a “scam exchange,” indicating recurring user concerns.
Scam Detector and Other Review Platforms:
Scam Detector assigns SuperEx a medium trust score of 58.1, tagging it as “Active. Medium-Risk” due to high-risk activities like phishing and spamming. The app.superex.com subdomain receives a lower score of 46.4, labeled “Doubtful. Medium-Risk. Alert.”
MS-Legit (August 2022) notes complaints labeling SuperEx as a scam, highlighting “many red flags” and advising users to risk only what they can afford to lose.
No complaints were found on Reclame Aqui (Brazil), but this may indicate low market presence or a new site rather than reliability. Summary: Online complaints are significant, with consistent allegations of scam behavior, unresponsive support, and withdrawal issues. The limited number of reviews and lack of resolution to complaints suggest poor customer trust and operational transparency.

2. Risk Level Assessment ¶

Scam Detector Metrics:
The “Proximity to Suspicious Websites” score indicates a connection between SuperEx and questionable online destinations, with scores above 80 signaling high risk. SuperEx’s score (58.1) is below this threshold but still indicates moderate risk.
The algorithm flags potential phishing, spamming, and other high-risk activities based on 53 aggregated factors.
Scamadviser Score:
SuperEx.cn (a related domain) scores 74/100, considered “medium to low risk.” However, this score is based on automated analysis (40 data points), and manual due diligence is recommended.
The hosting server is in a country flagged as high-risk by the International Banking Federation for fraud and corruption, increasing risk perception.
Reddit User Reports:
The 15% verification fee for withdrawals is a major red flag, as legitimate exchanges typically do not charge such fees for standard withdrawals. This aligns with scam tactics designed to extract additional funds.
MS-Legit Warning:
Labels SuperEx as “very high risk” due to scam complaints and red flags, advising extreme caution. Summary: SuperEx is assessed as medium to high risk due to scam allegations, suspicious withdrawal fees, and hosting in a high-risk jurisdiction. The lack of transparency and recurring complaints elevate the risk profile.

3. Website Security Tools ¶

SSL Certificate:
SuperEx.com has a valid HTTPS/SSL certificate issued by Google Trust Services, valid until April 4, 2025. This ensures encrypted data transmission, a minimum standard for modern websites.
However, an SSL certificate alone does not guarantee legitimacy, as many scam sites also use SSL.
Phishing Scam Announcement:
SuperEx published an announcement warning users about phishing scams, advising vigilance against fake links, unofficial emails, and suspicious social media messages. They recommend using stronger passwords and two-step login protection.
While this suggests awareness of security risks, it also indicates that phishing attempts targeting SuperEx users are prevalent, possibly due to the platform’s visibility or vulnerabilities.
Scamvoid and WOT:
Scamvoid provides tools to scan SuperEx for malware, phishing, fraud, and spam but lacks specific results in the provided data.
WOT (Web of Trust) offers customer service reviews and safety checks, but no detailed scorecard was available. Summary: The presence of a valid SSL certificate is a positive sign, but phishing warnings and the platform’s association with suspicious activities suggest security concerns. Users should verify the official URL (www.superex.com) and avoid clicking unverified links.

4. WHOIS Lookup ¶

Domain Information:
Registrar: GoDaddy.com
Registrant: Registration Private, Domains By Proxy, LLC (Tempe, Arizona, USA). Contact: +1.4806242599.
Domain Age: SuperEx.com has been registered for 29 years (since 1996), which is unusually long for a crypto exchange, as most are newer. This could indicate a repurposed domain, a common tactic among scam sites to appear established.
Privacy Protection: The use of Domains By Proxy hides the true owner’s identity, which is common but reduces transparency. Legitimate exchanges often provide clear company details.
Related Domains:
SuperEx.cn: Registered several years ago, but the email used for registration is a free email service, which is atypical for legitimate businesses.
SuperEx.com.br: Registered 2 months ago (as of January 2025) by Toweb Brasil LTDA EPP (CNPJ 10.424.053/0001-93), with an SSL certificate from Let’s Encrypt valid until February 15, 2025. The short domain age raises concerns about its legitimacy. Summary: The long domain age of SuperEx.com (29 years) is atypical for a crypto exchange and may indicate a repurposed domain. Privacy protection and lack of transparent ownership details are red flags. Related domains (e.g., SuperEx.cn, SuperEx.com.br) have shorter histories and further reduce trust.

5. IP and Hosting Analysis ¶

Hosting Location:
The server for SuperEx.cn is located in a country flagged as high-risk by the International Banking Federation for fraud and corruption. This increases the risk profile, as hosting in such jurisdictions can indicate attempts to evade regulatory oversight.
IP Geolocation:
IP geolocation data is powered by MaxMind GeoLite DB, but specific IP details for SuperEx.com were not provided in the sources.
Store.superex.com:
No specific IP ownership details were available, but the subdomain uses the same infrastructure as the main site, likely hosted in the same high-risk jurisdiction. Summary: Hosting in a high-risk country is a significant concern, as it may complicate legal recourse and regulatory compliance. The lack of specific IP details limits further analysis, but the hosting location alone raises red flags.

Social Media Presence:
Scamadviser notes that legitimate e-commerce businesses typically have a strong social media presence. SuperEx’s social media links were not explicitly analyzed, but the lack of mention suggests limited or unverifiable activity.
Phishing Risks:
SuperEx’s announcement warns about fraudsters spreading phishing links on social media, indicating that fake accounts or misleading posts may impersonate the platform. This suggests weak control over their social media brand identity.
User Feedback:
No specific social media reviews or engagement metrics were provided, but Reddit discussions indicate negative sentiment, with no users defending SuperEx’s social media presence. Summary: SuperEx’s social media presence appears weak or poorly documented, and the platform acknowledges phishing risks on social media. This lack of a robust, verifiable social media footprint is a red flag for a purportedly major crypto exchange.

7. Red Flags and Potential Risk Indicators ¶

Withdrawal Fees: The 15% “verification fee” for withdrawals is a classic scam tactic, as legitimate exchanges charge transparent, minimal fees.
Unresponsive Support: Multiple complaints about unresponsive customer support, including ignored emails and unresolved appeals, suggest operational deficiencies or intentional neglect.
Locked Funds: Reports of blocked currencies, non-functional two-factor authentication, and locked tokens indicate potential issues with fund access.
Lack of KYC: One review notes the absence of Know Your Customer (KYC) processes, which is critical for compliance with anti-money laundering (AML) regulations, especially under sanctions.
High-Risk Hosting: The server’s location in a high-risk country increases the likelihood of regulatory evasion.
Privacy Protection: Hidden domain ownership via Domains By Proxy reduces transparency.
Repurposed Domain: The 29-year-old domain is inconsistent with the typical age of crypto exchanges, suggesting it may have been repurposed to falsely appear established.
Inconsistent Reviews: A single positive review amid numerous negative ones raises suspicions of manipulation or fake reviews. Summary: Multiple red flags, including suspicious fees, unresponsive support, lack of KYC, and high-risk hosting, indicate significant risks. The repurposed domain and privacy protection further undermine trust.

8. Website Content Analysis ¶

Official Claims:
SuperEx markets itself as “the first Web3 crypto exchange” offering free token listings, spot and derivatives trading, and a multi-chain wallet. It claims to be the “fastest and most secure” exchange, aiming to onboard 1 billion users.
The website emphasizes a user-driven DAO (Decentralized Autonomous Organization) model and low fees for token stakers.
Whitepaper:
The whitepaper outlines an ambitious vision for an integrated platform supporting savings, investments, payments, and lifestyle benefits. However, such broad claims are common among scam platforms to attract users.
Security Announcements:
The phishing scam announcement demonstrates some effort to educate users, but it also highlights vulnerabilities in their ecosystem.
Lack of Transparency:
The website does not provide clear details about the company’s leadership, physical address, or regulatory licenses, which is atypical for legitimate exchanges. Summary: The website’s bold claims about being a leading Web3 exchange are undermined by a lack of transparency regarding ownership, location, and regulatory status. The phishing warning is a positive step but suggests ongoing security challenges.

9. Regulatory Status ¶

No Regulatory Information:
No sources indicate that SuperEx is registered with or overseen by any financial regulator, such as the SEC (USA), FCA (UK), or ASIC (Australia). Legitimate crypto exchanges typically disclose licenses or compliance with AML/KYC regulations.
Lack of KYC:
The absence of KYC processes, as noted in a Trustpilot review, suggests non-compliance with global AML standards, increasing the risk of illicit activity.
High-Risk Jurisdiction:
Hosting in a country flagged for fraud and corruption implies potential regulatory evasion, as reputable exchanges operate in jurisdictions with strong oversight (e.g., USA, EU, Singapore). Summary: SuperEx appears to lack regulatory oversight, and the absence of KYC processes is a major concern. Operating in a high-risk jurisdiction further suggests non-compliance with international financial standards.

10. User Precautions ¶

To mitigate risks when interacting with SuperEx, users should:

Verify the URL: Always access the official site (www.superex.com) and avoid clicking links from emails, social media, or unverified sources.
Avoid Sharing Sensitive Information: Do not provide personal or financial details until the platform’s legitimacy is confirmed via regulatory checks.
Use Secure Connections: Ensure the site uses HTTPS and monitor account activity for unauthorized charges.
Test with Small Amounts: If using SuperEx, deposit only what you can afford to lose, given the high-risk warnings.
Check Regulatory Status: Verify if SuperEx is licensed by checking official regulatory websites (e.g., SEC, FCA).
Enable Two-Factor Authentication: If available, enable 2FA, but be cautious if it malfunctions, as reported.
Report Suspicious Activity: Report issues to the Federal Trade Commission (FTC) or equivalent authorities and share experiences on platforms like Reddit or Trustpilot.
Monitor Reviews: Regularly check updated user reviews on Trustpilot, Reddit, or Scam Detector for new complaints. Summary: Users must exercise extreme caution, verify the platform’s legitimacy, and limit exposure to potential losses. Reporting and monitoring feedback are critical to staying informed.

11. Potential Brand Confusion ¶

Similar Domains:
SuperEx.cn: Rated as potentially legit (74/100 by Scamadviser), but the use of a free email for registration and high-risk hosting raises concerns.
SuperEx.com.br: Registered recently (2 months ago) by a Brazilian entity, suggesting a separate operation that could confuse users.
App.superex.com: Lower trust score (46.4) than the main site, indicating potential inconsistencies in subdomain security or legitimacy.
Store.superex.com: Limited information, but its existence as a subdomain could be used to mislead users into interacting with unofficial services.
Super.com:
Super.com, a travel booking platform, has no affiliation with SuperEx but could cause confusion due to the similar name. Super.com is rated as legitimate (4/5 by Traders Union) but has its own issues, such as customer service complaints and weak backlink profiles.
Users searching for SuperEx might mistakenly interact with Super.com, especially given SuperEx’s low online visibility.
Superforex:
Superforex (my.superforex.com) is a separate forex broker with a Trustpilot presence. Its similar naming could lead to confusion, particularly as it also operates in the financial sector.
SuperCi:
SuperCi, flagged as an unsafe broker by BrokerChooser, could further confuse users due to its similar naming and presence in the brokerage space. Summary: SuperEx’s multiple domains (e.g., SuperEx.cn, SuperEx.com.br) and subdomains (e.g., app.superex.com) create potential for user confusion, especially with unrelated platforms like Super.com, Superforex, and SuperCi. The lack of a unified brand identity exacerbates this risk.

Overall Assessment ¶

SuperEx (https://www.superex.com/) exhibits significant red flags that suggest it is a high-risk platform:

High-Risk Indicators: Recurring scam allegations, a 15% withdrawal fee, unresponsive support, lack of KYC, and hosting in a high-risk jurisdiction.
Security Concerns: While the SSL certificate is valid, phishing risks and proximity to suspicious websites undermine trust.
Regulatory Gaps: No evidence of regulatory oversight or AML/KYC compliance, which is critical for a crypto exchange.
Transparency Issues: Hidden domain ownership, a repurposed 29-year-old domain, and lack of company details reduce credibility.
User Complaints: Consistent reports of locked funds, poor support, and scam-like behavior outweigh the single positive review.
Brand Confusion: Multiple domains and similar names (e.g., Super.com, Superforex) increase the risk of user error.

Recommendation ¶

Given the medium-to-high risk profile, users should avoid SuperEx unless its regulatory status and operational transparency are independently verified. Stick to well-established, regulated exchanges like Coinbase, Binance, or Kraken, which have stronger reputations and compliance with financial regulations. If you choose to engage with SuperEx, limit exposure to small amounts, verify all URLs, and monitor account activity closely. Report any suspicious activity to authorities like the FTC and share experiences on review platforms to warn others.

Critical Note ¶

This analysis critically examines the available data and does not accept the establishment narrative at face value. The lack of regulatory information, combined with consistent user complaints and operational red flags, strongly suggests that SuperEx is not a trustworthy platform. Users should prioritize platforms with proven track records and transparent operations to minimize financial risks. If you need further details or specific checks (e.g., real-time social media analysis), let me know!