Below is a comprehensive analysis of CXCMarkets Group based on the requested criteria, including online complaints, risk assessment, website security, WHOIS lookup, IP and hosting, social media, red flags, regulatory status, user precautions, and potential brand confusion. The official website is https://www.cxcmarkets.com/en.

1. Online Complaint Information ¶

• Complaints Overview: CXCMarkets has garnered significant negative feedback across various platforms, particularly related to withdrawal issues and customer service.
• Trustpilot Reviews: Reviews on Trustpilot highlight severe issues, including withdrawal delays and refusals. One user reported losing a substantial sum after building an account from $35,000 to $130,000, describing rude interactions with brokers named David Moore and William Wiseman. Another user mentioned a pending withdrawal since May 2019, with no updates from the broker.
• WikiFX Analysis: WikiFX, a third-party FX broker rating service, notes frequent complaints about withdrawal refusals, with vague terms of service that do not clearly outline conditions for withdrawal denials. Support responses are reportedly slow, and users are often told to “wait patiently.”
• Medium Review: A 2020 review on Medium labels CXCMarkets as a “clear cut scam,” citing a fake address in St. Vincent and the Grenadines, lack of regulatory oversight, and no transparency about ownership or legal documents.
• Key Issues:
• Persistent withdrawal refusals or delays.
• Poor customer service, with slow or unhelpful responses.
• Allegations of unauthorized trading on user accounts, leading to losses.

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2. Risk Level Assessment ¶

• High-Risk Indicators:
• Withdrawal Issues: The frequency of withdrawal complaints suggests a high risk of funds being inaccessible.
• Lack of Transparency: Minimal information about the company’s ownership, operational history, or verifiable office locations increases risk.
• Offshore Operations: The company is reportedly registered in St. Vincent and the Grenadines, a jurisdiction known for lax financial regulation, which is a common trait among high-risk brokers.
• Scam Advisories: Scamadviser and other scam-checking tools flag related domains (e.g., cexxc.com, cxsd.shop) as suspicious due to shared hosting with other questionable sites, low trust scores, and recent domain registration.
• Risk Level: High. The combination of withdrawal issues, lack of regulatory oversight, and negative user feedback indicates significant financial and operational risks for users.

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3. Website Security Tools ¶

• SSL Certificate: The website (https://www.cxcmarkets.com/en) uses an SSL certificate, ensuring encrypted communication. This is standard for financial websites but does not guarantee legitimacy, as scammers often use free SSL certificates.
• Two-Factor Authentication (2FA): CXCMarkets claims to implement Google Authenticator for 2FA, which enhances account security. However, this feature’s effectiveness depends on proper implementation, and user reviews do not confirm its reliability.
• Security Red Flags:
• Shared Hosting Concerns: Scamadviser notes that CXCMarkets’ server hosts other suspicious websites, increasing the risk of data breaches or phishing.
• Lack of DDoS Protection: No information is provided on the website about DDoS mitigation or advanced cybersecurity measures, which are critical for financial platforms.
• Assessment: The website has basic security features (SSL, 2FA), but shared hosting and lack of disclosed advanced protections raise concerns about data security.

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4. WHOIS Lookup ¶

• Domain Information:
• Domain: cxcmarkets.com
• Registrar: Likely a privacy-protected registrar, as WHOIS data for CXCMarkets is not publicly detailed in the provided sources. Privacy protection is common but can be a red flag when combined with other risk factors.
• Registration Date: The domain was registered prior to 2015, as the company claims to have been established that year. However, specific WHOIS data is unavailable, which limits transparency.
• Registrant: No clear information on the registrant due to privacy protection, which is consistent with offshore brokers but reduces trust.
• Red Flags:
• Lack of transparent WHOIS data.
• No verifiable connection to claimed office locations in Australia, Hong Kong, or Singapore.

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5. IP and Hosting Analysis ¶

• Hosting Provider: The website is likely hosted by a provider such as A2 Hosting Inc., as similar suspicious domains (e.g., cxsd.shop) are hosted there.
• IP Concerns:
• Shared Hosting: The server hosting cxcmarkets.com also hosts other low-trust websites, increasing the risk of cross-site vulnerabilities or association with fraudulent entities.
• Geographical Discrepancy: While CXCMarkets claims offices in Australia, Hong Kong, and Singapore, the hosting server’s location is not disclosed, and there’s no evidence tying the IP to these regions.
• Assessment: Shared hosting with suspicious sites and lack of transparency about server location are significant risk indicators.

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6. Social Media Analysis ¶

• Presence: CXCMarkets has limited verifiable social media presence. There are no official accounts explicitly linked on the website, and searches for CXCMarkets on platforms like Twitter or LinkedIn yield minimal results.
• Red Flags:
• Lack of Engagement: Legitimate brokers typically maintain active social media profiles for customer engagement and transparency. The absence of such accounts is concerning.
• Potential Impersonation: Related entities (e.g., CCX Markets) have been flagged for fraudulent social media activity, such as promoting crypto scams via LinkedIn, as noted in a Redwheel security alert.
• Assessment: The lack of a robust, verifiable social media presence suggests either poor customer engagement or an intentional effort to avoid scrutiny.

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7. Red Flags and Potential Risk Indicators ¶

• Regulatory Issues: CXCMarkets claims registration with the St. Vincent and the Grenadines Financial Services Authority (SVG FSA), but WikiFX found no evidence of this registration. SVG FSA is not a robust regulator, and even registered entities face minimal oversight.
• Fake Address: The St. Vincent and the Grenadines address is linked to multiple fraudulent brokers, and the owner of the address has publicly stated it is used without authorization.
• Withdrawal Refusals: Numerous reports of withdrawal issues, with vague or nonexistent terms explaining denials.
• High Minimum Deposits: Account types require deposits ranging from $250 to $250,000, which is unusually high for a broker targeting beginners.
• Language Discrepancy: The website supports only English and Japanese, despite claiming offices in Singapore (where Chinese is common) and Thailand (where Thai is expected). This inconsistency suggests the claimed offices may be fictitious.
• Affiliate Program (IB): CXCMarkets heavily promotes its Introducing Broker (IB) program, which is unusual for a reputable broker and suggests a focus on recruitment over service quality.
• Unrealistic Promotions: Offers like a free EA (automated trading tool) with a claimed 15% monthly return are highly speculative and typical of scam tactics.

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8. Website Content Analysis ¶

• Content Overview:
• The website promotes high-leverage trading (up to 500:1), multiple account types (STP, Pro, ZERO), and bonuses (e.g., 150% deposit bonus, 20,000 JPY account opening bonus).
• It highlights a free EA with a 15% monthly return and claims servers in Tokyo, New York, and London.
• The site emphasizes beginner-friendliness and no margin calls (zero-cut system).
• Red Flags:
• Lack of Detail: Account type pages lack specific information, serving primarily as lead-generation forms.
• Overpromising: Claims of high returns (e.g., 15% monthly via EA) are unrealistic and not backed by verifiable data.
• Vague Terms: Terms of service are unclear about withdrawal conditions, contributing to user complaints.
• Assessment: The website’s content is designed to attract users with enticing offers but lacks transparency and verifiable details, aligning with scam characteristics.

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9. Regulatory Status ¶

• Claimed Regulation: CXCMarkets claims to be registered with the St. Vincent and the Grenadines Financial Services Authority (SVG FSA).
• Verification:
• WikiFX investigated and found no record of CXCMarkets’ registration with SVG FSA, casting doubt on its regulatory claims.
• The SVG FSA does not actively regulate forex brokers, offering minimal investor protection.
• Other Regulatory Warnings:
• The UK’s Financial Conduct Authority (FCA) issued a warning against CCX Markets/Online Media Solutions LTD, a related entity, for operating without authorization in the UK.
• No evidence of licensing in claimed jurisdictions like Australia, Hong Kong, or Singapore.
• Assessment: CXCMarkets lacks credible regulatory oversight, and its claimed registration appears unverifiable, significantly increasing risk.

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10. User Precautions ¶

To mitigate risks when considering CXCMarkets, users should:

1. Verify Regulation: Independently confirm any regulatory claims through official financial authority websites (e.g., SVG FSA, ASIC for Australia).
2. Start Small: If testing the platform, deposit the minimum amount ($250) and attempt a withdrawal early to verify reliability.
3. Avoid Bonuses: Bonuses often come with restrictive conditions that complicate withdrawals. Review terms carefully.
4. Use Secure Accounts: Enable 2FA and use strong, unique passwords to protect accounts.
5. Research Reviews: Check platforms like Trustpilot, WikiFX, and Scamadviser for updated user experiences.
6. Monitor Activity: Regularly check account activity for unauthorized trades or suspicious behavior.
7. Seek Alternatives: Consider brokers with established reputations and verifiable regulation (e.g., ASIC, FCA, or CySEC-licensed brokers).

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11. Potential Brand Confusion ¶

• Similar Entities:
• CCX Markets/Online Media Solutions LTD: Flagged by the FCA as unauthorized, suggesting a possible predecessor or related entity to CXCMarkets.
• Tech-FX: CXCMarkets is sometimes referred to as Tech-FX, which may confuse users. Tech-FX promotes similar bonuses and features but has similar withdrawal complaints.
• CIS CyberMarket: A legitimate cybersecurity service with no relation to CXCMarkets but could cause confusion due to the similar name.
• CX Group: A customer experience firm unrelated to forex but shares the “CX” branding.
• Risk of Confusion:
• Scammers may exploit similar names to impersonate legitimate entities, as seen with Redwheel’s warning about fraudulent crypto promotions.
• The use of “CXC” and “CCX” interchangeably across reviews and warnings complicates identifying the legitimate entity.
• Assessment: The overlap between CXCMarkets, CCX Markets, and Tech-FX, combined with unrelated but similarly named entities, creates significant potential for brand confusion, which scammers could exploit.

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12. Overall Assessment ¶

• Risk Level: High. CXCMarkets exhibits multiple red flags, including unverifiable regulatory status, frequent withdrawal complaints, fake address claims, and shared hosting with suspicious sites.
• Legitimacy Concerns: The broker’s operations align with common scam tactics, such as offshore registration, unrealistic promises, and lack of transparency.
• Recommendation: Avoid using CXCMarkets due to the high risk of financial loss and unreliable service. Opt for brokers with verifiable regulation, transparent operations, and positive user feedback.

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Sources ¶

• Trustpilot reviews on CCXMarkets.
• WikiFX analysis of CXCMarkets’ safety and withdrawal issues.
• Medium review labeling CCXMarkets as a scam.
• Scamadviser reports on related domains (cxsd.shop, cexxc.com).
• FCA warning on CCX Markets/Online Media Solutions LTD.
• CXCMarkets’ official website content.
• Tech-FX/CXCMarkets bonus and account opening details.
• Redwheel security alert on fraudulent social media activity.

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