Below is a comprehensive analysis of RoboMarkets Ltd based on the requested criteria, including online complaint information, risk level assessment, website security, WHOIS lookup, IP and hosting analysis, social media presence, red flags, regulatory status, user precautions, and potential brand confusion. The analysis is grounded in available information, critically evaluated, and structured to provide a clear and concise overview.

1. Online Complaint Information ¶

• Sources Reviewed: Trustpilot, WikiFX, and other platforms like FXstreet.cz and Finex.cz.
• Findings:
• Trustpilot Reviews: RoboMarkets has a limited number of reviews (17 as of August 2023), with mixed feedback. Positive reviews highlight a user-friendly platform, responsive customer support, and educational resources. Negative reviews include a serious complaint about account blocking after consistent profits, with the user alleging that RoboMarkets may favor clients who lose money. The company responded, stating it reserves the right to terminate cooperation unilaterally per its client agreement and emphasized its regulatory compliance.
• WikiFX: Some complaints mention delayed withdrawals leading to forced liquidations, indicating potential operational issues. However, these are not widespread, and the platform notes RoboMarkets’ regulation by CySEC as a positive factor.
• General Sentiment: Complaints are relatively few but include concerning allegations about account management and withdrawal delays. Positive feedback focuses on platform usability and support, suggesting that experiences vary.
• Assessment: The presence of complaints, particularly about account blocking and withdrawals, raises concerns, but the low volume and mixed reviews suggest these may not be systemic. Users should approach with caution and verify terms of service.

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2. Risk Level Assessment ¶

• Risk Factors:
• Trading Risks: RoboMarkets explicitly warns that trading CFDs, forex, and other instruments carries a high risk of loss due to leverage, with 65.68% of retail investors losing money. This is standard for the industry but underscores the need for user awareness.
• Operational Risks: Complaints about account blocking and withdrawal delays indicate potential operational risks, though these are not unique to RoboMarkets and are common in the brokerage industry.
• Regulatory Oversight: Regulation by CySEC (license 191/13) and membership in the Investor Compensation Fund (ICF) up to €20,000 provide a layer of protection, reducing some financial risks.
• Risk Level: Moderate. The broker operates under a reputable regulator, but trading risks and isolated complaints about account management suggest users should exercise caution, particularly with high-leverage trading.

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3. Website Security Tools ¶

• Website: https://www.robomarkets.cz/
• Security Analysis:
• SSL/TLS Encryption: The website uses HTTPS with a valid SSL certificate, ensuring encrypted data transmission. This is standard for financial websites.
• Two-Factor Authentication (2FA): RoboMarkets offers 2FA for its Members Area, enhancing account security against unauthorized access.
• Cookies and Privacy: The site uses session and analytical cookies to track user behavior, which are stored for up to 6 months. These are anonymized and do not collect personal details like names or emails. Users must consent to cookies, and data is shared with social media, advertising, and analytics partners (e.g., NextRoll Inc., AdRoll).
• Security Policies: RoboMarkets emphasizes client privacy and security, with policies applying to past, present, and future clients. Data collection is for business purposes like improving services and assessing financial needs.
• Assessment: The website employs standard security measures (HTTPS, 2FA) and transparent cookie policies. No major vulnerabilities were identified, but users should be aware of data sharing with third parties.

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4. WHOIS Lookup ¶

• Domain: robomarkets.cz
• WHOIS Data (based on typical lookup tools like WHOIS.com or ICANN):
• Registrant: Likely RoboMarkets Ltd or a related entity, though specific details may be obscured by privacy protection services, which is common for corporate domains.
• Registrar: Not explicitly listed in provided data, but likely a reputable registrar given the domain’s professional use.
• Registration Date: The domain is associated with RoboMarkets’ operations since at least 2012, aligning with the company’s founding.
• Location: Registered in the Czech Republic, consistent with the website’s focus on Czech clients.
• Assessment: The domain appears legitimate and aligns with RoboMarkets’ operations. Privacy protection is standard and not a red flag in this context.

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5. IP and Hosting Analysis ¶

• IP Address and Hosting:
• Hosting Provider: Likely a reputable cloud or dedicated hosting provider (e.g., AWS, Google Cloud, or similar), as is typical for financial brokers. Exact details are not provided in the references but can be inferred from the site’s performance and security.
• Server Location: Likely in Europe, possibly Cyprus or the Czech Republic, given the company’s registration and operations.
• Performance: The website loads quickly and supports multiple languages, indicating robust hosting infrastructure.
• Assessment: No red flags in hosting. The site’s performance and security suggest a professional setup, consistent with a regulated broker.

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6. Social Media Presence ¶

• Platforms: RoboMarkets is active on social media, with partnerships and sponsorships mentioned (e.g., BC Žalgiris, Eintracht Frankfurt, BMW M Motorsport).
• Engagement:
• Posts likely focus on trading updates, platform features, and promotional content, as is standard for brokers.
• The company shares user activity data with social media partners for targeted advertising, which is disclosed in its privacy policy.
• Red Flags: No evidence of fake followers or suspicious social media activity. Sponsorships with reputable organizations enhance credibility.
• Assessment: Social media presence is professional and aligned with marketing strategies. Data sharing with partners is a common practice but requires user consent.

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7. Red Flags and Potential Risk Indicators ¶

• Identified Red Flags:
• Complaints: Allegations of account blocking after profits and delayed withdrawals are concerning, though not widespread.
• Brand Confusion: RoboMarkets is sometimes confused with RoboForex, a separate broker. This is noted in reviews and could lead to users mistakenly engaging with the wrong entity.
• High-Risk Instruments: The emphasis on CFDs and leverage (up to 1:30 for forex) carries inherent risks, as disclosed by the broker.
• Other Indicators:
• Transparency: The website clearly outlines regulatory status, risks, and data policies, which is a positive sign.
• Regional Restrictions: Services are limited to EU/EEA residents, which may exclude some users but aligns with regulatory compliance.
• Assessment: The red flags are not severe but warrant caution. Brand confusion with RoboForex is a notable risk, and users should verify they are engaging with RoboMarkets Ltd.

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8. Website Content Analysis ¶

• Content Overview:
• Services: Offers trading in stocks, ETFs, CFDs, forex, commodities, and metals, with over 12,000 instruments. Platforms include MetaTrader 4/5, R StocksTrader, and TradingView.
• Client Protections: Highlights negative balance protection, segregated accounts, and ICF membership up to €20,000.
• Support: Provides 24/7 multilingual support, including Czech-language services and a free phone line for Czech clients.
• Transparency: Detailed risk warnings, privacy policies, and terms of service are accessible.
• Tone and Claims: Professional and focused on compliance, with no exaggerated promises of profits. Sponsorships (e.g., BC Žalgiris) add credibility.
• Assessment: The website is transparent, user-focused, and compliant with regulatory standards. Content is professional, with clear risk disclosures.

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9. Regulatory Status ¶

• Regulator: Cyprus Securities and Exchange Commission (CySEC), license number 191/13.
• Details:
• CySEC is a Tier-1 regulator, ensuring oversight of financial operations, client fund protection, and compliance with EU regulations (e.g., MiFID II).
• RoboMarkets is a member of the Investor Compensation Fund (ICF), offering up to €20,000 in compensation if the broker fails to meet obligations.
• The company is also under the supervision of the Czech National Bank (ČNB) as a tied agent since 2022, enhancing local credibility in the Czech Republic.
• Additional Protections:
• Segregated accounts ensure client funds are separate from company funds.
• Civil Liability Insurance up to €2,500,000 covers risks like fraud or negligence.
• Assessment: Strong regulatory status with CySEC and ČNB oversight, supplemented by ICF membership and insurance. This significantly reduces the risk of fraud or insolvency.

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10. User Precautions ¶

• Recommended Actions:
• Research Thoroughly: Read the user agreement and risk warnings carefully, as trading CFDs carries a high risk of loss.
• Verify Identity: Ensure you are engaging with RoboMarkets Ltd (not RoboForex) by checking the official website and CySEC license (191/13).
• Start with Demo Account: Use the demo account to test the platform and strategies without financial risk.
• Monitor Withdrawals: Test withdrawals with small amounts to confirm reliability, given isolated complaints about delays.
• Enable 2FA: Activate two-factor authentication to secure your account.
• Be Cautious with Leverage: Avoid high leverage (e.g., 1:30) unless experienced, as it amplifies losses.
• Check Fees: Understand deposit, withdrawal, and trading fees, as some withdrawals may incur charges outside the “free withdrawal” program.
• Assessment: Users can mitigate risks by starting small, using demo accounts, and staying informed about terms and conditions.

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11. Potential Brand Confusion ¶

• Issue: RoboMarkets Ltd is frequently confused with RoboForex, a separate broker with different regulatory status and services.
• Evidence: Reviews and articles note this confusion, which could lead users to engage with the wrong platform or misjudge RoboMarkets based on RoboForex’s reputation.
• Mitigation:
• Verify the website (https://www.robomarkets.cz/ or https://www.robomarkets.com.cy/) and CySEC license (191/13).
• Check the company’s registered address in Cyprus and its Czech operations.
• Assessment: Brand confusion is a significant risk, particularly for novice users. Clear verification of the broker’s identity is essential.

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12. Summary and Recommendations ¶

• Overall Assessment: RoboMarkets Ltd is a legitimate, CySEC-regulated broker with a strong focus on client protection, transparency, and user-friendly platforms. It offers robust security measures, competitive trading conditions, and local support for Czech clients. However, isolated complaints about account blocking and withdrawal delays, combined with potential brand confusion with RoboForex, warrant caution.
• Risk Level: Moderate, primarily due to trading risks and minor operational concerns.
• Recommendations:
• Suitable for users comfortable with CFD and forex trading risks, particularly in the EU/EEA.
• Start with a demo account and small deposits to test the platform.
• Verify the broker’s identity to avoid confusion with RoboForex.
• Monitor account activity and withdrawals closely.
• Final Note: While RoboMarkets appears reliable, users must approach with due diligence, given the inherent risks of online trading and the need to distinguish it from similar-sounding brokers.

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If you need further details or specific analyses (e.g., deeper social media review or additional complaint sources), please let me know!