Below is a comprehensive analysis of CoinFalcon, a UK-based cryptocurrency exchange, based on the requested criteria. The analysis draws from available web information, user complaints, and critical evaluation of the platform’s operations, security, and reputation.

1. Online Complaint Information ¶

• Trustpilot and Other Review Platforms: CoinFalcon has received significant negative feedback on platforms like Trustpilot, with an average score of 1.5 stars from 79 reviews as of December 2024. Common complaints include:
• Withdrawal Issues: Users report inability to withdraw funds, with some claiming their accounts were frozen until additional payments were made (e.g., repaying a “loan” with personal funds).
• High Fees and Misleading Rates: Complaints highlight astronomical fees and discrepancies between displayed prices and actual transaction costs, suggesting predatory pricing.
• Scam Allegations: Users have labeled CoinFalcon a scam, citing experiences like funds being locked after deposits, unresponsive customer support, and failure to migrate wallets for certain cryptocurrencies (e.g., IOTA).
• Specific Incidents: One user reported losing €86,000 due to alleged demands for additional payments, while another mentioned a fraudulent loan scheme.
• Positive Reviews: Some older reviews (pre-2023) praised CoinFalcon for low fees, ease of use, and credit card support, but these are overshadowed by recent negative feedback.
• Critical Observations: The volume and consistency of recent complaints (2023–2025) suggest deteriorating service quality or potential fraudulent practices. The shift from positive to negative sentiment may indicate operational or management issues.

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2. Risk Level Assessment ¶

• High-Risk Indicators:
• Unregulated Status: CoinFalcon is not regulated by any top-tier financial authority, such as the UK’s Financial Conduct Authority (FCA) or Ireland’s Central Bank. This lack of oversight increases the risk of mismanagement or fraud.
• Negative User Feedback: The high volume of complaints about frozen accounts, withdrawal issues, and scam allegations points to operational risks.
• Low Liquidity: CoinFalcon has low trading volume ($24,016.35 in 24 hours as per Coinpaprika), which can lead to price manipulation or difficulty executing large trades.
• Historical Red Flags: In 2018, CoinFalcon listed Dascoin, a known multi-level marketing (MLM) scam under legal scrutiny, raising questions about due diligence.
• Moderate-Risk Indicators:
• Limited Transparency: The platform is run by CEO Jordan Steeves, with no other public team members disclosed, reducing accountability.
• Geographic Restrictions: CoinFalcon does not serve US investors due to regulatory constraints, limiting its market and potentially signaling compliance challenges.
• Overall Risk Level: High. The combination of unregulated status, widespread withdrawal complaints, and low liquidity makes CoinFalcon a risky choice for traders. Users should approach with extreme caution.

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3. Website Security Tools and Analysis ¶

• SSL Certificate: CoinFalcon’s website (https://coinfalcon.com) had an expired SSL certificate as of November 2019, issued by COMODO CA Limited (expired May 16, 2020). While this is outdated information, it raises concerns about ongoing maintenance. Users should verify the current SSL status using tools like SSL Labs.
• Cold Storage Claims: CoinFalcon claims to store 98% of funds in offline cold storage, a strong security practice if true. However, without independent audits, this cannot be verified.
• Two-Factor Authentication (2FA): Conflicting reports exist. One source claims CoinFalcon lacks 2FA, a critical security feature, while another states it is available post-account creation. Users must confirm 2FA availability directly.
• Security Incidents: No major hacking incidents have been reported, which is positive. However, user complaints about frozen accounts suggest internal security or operational issues.
• Cloudflare Integration: The website uses Cloudflare for DNS and CDN services, enhancing protection against DDoS attacks and improving performance.
• Critical Observations: The expired SSL certificate (if not updated) and potential lack of 2FA are red flags. While cold storage and Cloudflare usage are positive, the absence of third-party security audits limits trust.

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4. WHOIS Lookup ¶

• Domain Details:
• Domain Name: coinfalcon.com
• Registrar: NameCheap, Inc.
• Registration Date: May 28, 2017
• Expiry Date: May 28, 2028
• Last Updated: September 18, 2023
• Name Servers: carter.ns.cloudflare.com, cheryl.ns.cloudflare.com
• DNSSEC: Unsigned
• Analysis:
• The domain’s long-term registration (until 2028) suggests intent for sustained operations, a positive sign.
• NameCheap is a reputable registrar, but the lack of DNSSEC (a security protocol) is a minor concern.
• No red flags in WHOIS data, but the absence of detailed company information (e.g., physical address) limits transparency.

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5. IP and Hosting Analysis ¶

• Hosting Provider: Cloudflare, Inc., with servers located in the United States.
• IP Address: Public DNS records include 2 A records and 2 AAAA records, but specific IP addresses were not disclosed in the provided data.
• Analysis:
• Cloudflare is a trusted provider, offering robust security and performance benefits.
• No evidence of suspicious hosting practices, such as shared servers with known scam sites.
• The lack of real IP address data (due to Cloudflare’s CDN) is standard but obscures deeper analysis.

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6. Social Media Presence and Analysis ¶

• Activity: CoinFalcon maintains a presence on platforms like Twitter, but specific activity levels are not detailed in recent sources. Older reviews suggest engagement on social media, but negative user sentiment may dominate current discussions.
• Red Flags:
• Social media is often used to promote crypto scams (e.g., fake giveaways). While CoinFalcon itself has not been directly linked to such schemes, users should be wary of impersonators or affiliate scams.
• Negative reviews on Trustpilot mention fraudulent referrals via social media, suggesting potential misuse of CoinFalcon’s brand.
• Critical Observations: Limited recent data on social media activity makes it hard to assess engagement. Users should verify official accounts and avoid unverified links or promotions.

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7. Red Flags and Potential Risk Indicators ¶

• Unregulated Operations: Lack of regulation by a top-tier authority is a major red flag, increasing the risk of fraud or mismanagement.
• Withdrawal Complaints: Consistent reports of frozen accounts and denied withdrawals indicate potential liquidity issues or intentional withholding.
• High Fees and Misleading Pricing: Users report hidden fees and discrepancies in displayed prices, suggesting predatory practices.
• Lack of Transparency: Minimal information about the team (only CEO Jordan Steeves is named) and no public audits reduce trust.
• Historical Missteps: Listing Dascoin in 2018 shows poor judgment in asset selection.
• Brand Impersonation Risk: The name “CoinFalcon” is similar to “Coinfal.com,” a separate site with a trust score of 77 (medium to low risk). This could lead to confusion or phishing attempts.

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8. Website Content Analysis ¶

• Content Overview: The website (https://coinfalcon.com) promotes instant trading, low fees, and secure storage (98% cold storage). It supports 20+ cryptocurrencies, fiat deposits (EUR via SEPA), and credit/debit card purchases.
• Claims vs. Reality:
• Low Fees: Advertised trading fees start at 0.25%, but user complaints suggest hidden or excessive fees.
• Security: Claims of cold storage and 2FA are positive but unverified without audits.
• User Experience: The site offers two layouts (simple and advanced with TradingView integration), catering to beginners and experienced traders. However, complaints about confusing interfaces suggest usability issues.
• Red Flags:
• Lack of detailed team or company information.
• No mention of regulatory compliance, aligning with its unregulated status.
• Potential overselling of “instant” trading, as low liquidity may cause delays.

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9. Regulatory Status ¶

• Unregulated: CoinFalcon Digital Limited is not registered with Ireland’s Central Bank or any top-tier regulator (e.g., FCA, ASIC, CySEC). This is a significant risk, as unregulated exchanges face less scrutiny and offer fewer investor protections.
• Geographic Focus: The platform targets European clients (SEPA-supported countries) but excludes US investors due to regulatory restrictions, indicating awareness of compliance challenges.
• Critical Observations: The absence of regulation, combined with negative user feedback, makes CoinFalcon a risky choice compared to regulated exchanges like Coinbase or Binance.

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10. User Precautions ¶

To mitigate risks when considering CoinFalcon, users should:

• Verify Security Features: Confirm 2FA availability and check the SSL certificate status using tools like SSL Labs.
• Start Small: Deposit and trade minimal amounts initially to test withdrawal processes.
• Research Reviews: Check recent user feedback on Trustpilot, Reddit, or crypto forums for updated experiences.
• Avoid Large Trades: Low liquidity increases the risk of price slippage or failed trades.
• Use Secure Wallets: Transfer funds to a personal hardware wallet rather than leaving them on the exchange.
• Beware of Phishing: Only access https://coinfalcon.com and avoid similar domains (e.g., coinfal.com).
• Seek Regulated Alternatives: Consider exchanges regulated by top-tier authorities for better protection.
• Report Issues: If funds are lost, report to authorities and consider services like CipherTrace for crypto transaction tracing.

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11. Potential Brand Confusion ¶

• Similar Domains: The domain coinfal.com (unrelated to CoinFalcon) has a trust score of 77 and is hosted on a server with other suspicious sites, posing a phishing risk. Users may confuse it with coinfalcon.com.
• Impersonation Risks: Negative reviews mention referrals to CoinFalcon via fraudulent schemes, suggesting scammers may impersonate the brand on social media or email.
• Mitigation: Users must verify the official website (https://coinfalcon.com) and avoid clicking links from untrusted sources.

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12. Recent Results and Updates ¶

• Operational Status (2023–2025): Recent reviews indicate CoinFalcon is still operational but struggling with user trust. Complaints about withdrawal issues and frozen accounts dominate, with some users alleging the platform is now a scam.
• Market Position: With a global ranking of 897,600 and low daily traffic (25,000 visitors), CoinFalcon is a minor player compared to major exchanges.
• Critical Observations: The platform’s declining reputation and low volume suggest it may be facing financial or operational difficulties, increasing user risk.

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Conclusion ¶

CoinFalcon Risk Assessment: High Risk

• Key Concerns: Unregulated status, widespread withdrawal complaints, potential hidden fees, low liquidity, and lack of transparency make CoinFalcon a risky platform.
• Strengths: Claims of 98% cold storage, Cloudflare integration, and support for fiat deposits are positive, but unverified without audits.
• Recommendation: Avoid CoinFalcon unless you are an experienced trader willing to take significant risks. Opt for regulated exchanges like Coinbase, Binance, or Kraken for better security and accountability.
• User Action: If already invested, attempt to withdraw funds immediately and document all interactions. Seek professional assistance (e.g., chargeback services) if funds are locked. This analysis critically examines CoinFalcon’s operations and user feedback, prioritizing user safety over unverified claims. Always conduct independent research before engaging with any crypto exchange.