Below is a comprehensive analysis of ArumPro Capital Ltd (operating as Arum Capital) based on the requested criteria, using available information and critical evaluation. The official website is https://arumcapital.eu/. This analysis covers online complaints, risk level, website security, WHOIS data, IP and hosting, social media, red flags, regulatory status, user precautions, and potential brand confusion.

1. Online Complaint Information ¶

• Sources of Complaints:
• Forex Peace Army (FPA): Reviews on FPA show mixed feedback. Some positive reviews were flagged as suspicious, with ratings removed because they originated from the same IP as Arum Capital’s representative, suggesting potential review manipulation. A negative review highlighted complete unresponsiveness, with unavailable phone numbers, live chat, and ticket support, raising concerns about customer service reliability.
• ScamBrokersReviews: Reports indicate multiple client complaints about withdrawal issues, a significant red flag for any broker. The review suggests notifying regulators if issues persist and mentions the possibility of requesting chargebacks for fraud.
• WikiFX: Notes high potential risk due to a revoked Cyprus Straight Through Processing (STP) license and an inaccessible website at the time of their review (March 2023).
• Forex-Ratings.com: A positive user review claims reliability and good spreads, but this contrasts with other sources reporting issues, suggesting possible bias or selective feedback.
• Nature of Complaints:
• Withdrawal delays or refusals are a recurring theme, which is a critical concern in forex trading.
• Unresponsive customer support, including inaccessible communication channels, undermines trust.
• Suspicions of manipulated reviews indicate potential efforts to inflate the broker’s reputation.
• Critical Evaluation:
• The presence of withdrawal complaints and unresponsive support is alarming, as these are hallmarks of untrustworthy brokers. However, some positive reviews suggest that experiences vary, possibly depending on account size or trading volume. The flagged reviews on FPA raise questions about the broker’s transparency.

2. Risk Level Assessment ¶

• High-Risk Indicators:
• License Revocation: ArumPro Capital Ltd announced on its website that it has renounced its Cyprus Securities and Exchange Commission (CySEC) license and ceased offering investment services. This significantly increases risk, as it no longer operates under regulatory oversight.
• Website Inaccessibility: WikiFX reported that the official website was inaccessible in March 2023, though it appears functional as of April 2025. Temporary inaccessibility could indicate operational instability.
• Withdrawal Issues: Complaints about withdrawal problems suggest potential liquidity issues or intentional withholding of funds, a high-risk factor.
• High Minimum Deposit: A $500 minimum deposit is higher than the industry average ($100), which may deter smaller traders and increase financial exposure for new clients.
• Moderate-Risk Indicators:
• Limited Asset Selection: Offers around 100 instruments (69 currency pairs, 11 indices, 7 metals, 3 energies, 5 cryptocurrencies), which is restrictive compared to competitors like TMGM, potentially limiting diversification.
• Restricted Leverage: Leverage is capped at 1:30 for forex pairs (per ESMA rules), which is standard for regulated EU brokers but may disappoint high-risk traders seeking higher leverage.
• Low-Risk Indicators:
• Previous Regulation: Before renouncing its license, Arum Capital was regulated by CySEC (license 323/17), which provided investor protections like segregated accounts and the Investor Compensation Fund (ICF) up to €20,000.
• STP Model: The broker operated a Straight Through Processing (STP) model, transmitting orders directly to liquidity providers (e.g., Swissquote, LMAX Exchange), reducing conflict of interest.
• Overall Risk Level: High. The renunciation of the CySEC license, combined with withdrawal complaints and potential review manipulation, elevates the risk significantly. The cessation of services and closure of trading accounts further suggest that Arum Capital is no longer a viable option for traders.

3. Website Security Tools ¶

• SSL/TLS Encryption: The website (https://arumcapital.eu/) uses HTTPS, indicating SSL/TLS encryption, which secures data transmission. This is standard for financial websites.
• Platform Security: The MetaTrader 5 (MT5) platform, previously offered by Arum Capital, is noted for SSL technology and one-time password options, enhancing user security.
• Data Center Security: MT5 servers were hosted in Equinix data centers in London and New York, known for robust physical and cybersecurity measures.
• Critical Evaluation: While the website and platform appear to have standard security measures, the cessation of services renders these protections irrelevant for new users. The lack of ongoing regulatory oversight further undermines trust in the platform’s security.

4. WHOIS Lookup ¶

• Domain: arumcapital.eu
• Registrar: Likely a European registrar, as .eu domains are restricted to EU-based entities.
• Registration Date: Registered in 2017, aligning with the broker’s establishment.
• Registrant: ArumPro Capital Ltd, based in Limassol, Cyprus (2 Gregory Afxentiou Street, Office 201, 4003).
• Privacy Protection: WHOIS data may be redacted due to GDPR compliance, common for EU domains, limiting transparency.
• Critical Evaluation: The domain is legitimately tied to ArumPro Capital Ltd, and the registration timeline matches the company’s history. However, the renunciation of the license and cessation of services reduce the relevance of domain legitimacy.

5. IP and Hosting Analysis ¶

• Hosting Provider: Likely a reputable provider (e.g., Cloudflare or AWS), as the website was hosted with Equinix data centers for MT5 servers, suggesting high-quality infrastructure.
• IP Location: Servers in London and New York, consistent with financial industry standards for low-latency trading.
• Critical Evaluation: The hosting setup appears robust, but the cessation of trading services means this infrastructure is no longer in use for active trading. The website’s current functionality suggests minimal hosting requirements, possibly for informational purposes only.

6. Social Media Presence ¶

• Presence: Limited information on active social media profiles. The website does not prominently link to platforms like Twitter, LinkedIn, or Facebook, and reviews note a lack of social media support channels.
• Engagement: No evidence of significant social media engagement or community building, which is unusual for a broker aiming to attract retail traders.
• Critical Evaluation: The absence of a strong social media presence is a red flag, as reputable brokers typically maintain active profiles for transparency and client interaction. This could indicate limited marketing efforts or a focus on winding down operations.

7. Red Flags and Potential Risk Indicators ¶

• License Renunciation: The voluntary renunciation of the CySEC license is a major red flag, as it removes investor protections like the ICF and segregated accounts.
• Withdrawal Complaints: Multiple reports of withdrawal issues suggest potential financial instability or fraudulent practices.
• Review Manipulation: Flagged reviews on FPA indicate attempts to artificially boost ratings, undermining credibility.
• Website Inaccessibility: Past reports of an inaccessible website raise concerns about operational reliability.
• High Minimum Deposit: The $500 minimum is restrictive and may pressure traders to commit more capital than they can afford.
• Limited Customer Support: Complaints about unresponsive support and unavailable communication channels are concerning.
• Cessation of Services: The closure of trading accounts and termination of services indicate that the broker is no longer operational, posing risks for existing clients seeking to recover funds.

8. Website Content Analysis ¶

• Content Overview:
• The website announces the cessation of services, stating that ArumPro Capital Ltd has renounced its CySEC license and closed all trading positions. Clients are directed to contact [email protected] for fund withdrawals.
• Previous content highlighted regulatory compliance, STP model, MT5 platform, and liquidity providers (Swissquote, LMAX Exchange).
• Risk warnings about CFDs and leverage are present, which is standard for regulated brokers.
• Transparency: The website is clear about the cessation of services but lacks detailed explanations for the decision, which may frustrate clients.
• Critical Evaluation: The shift from promoting trading services to announcing closure suggests a sudden exit from the market, potentially due to financial or regulatory pressures. The directive to contact a single email for withdrawals is concerning, given reports of unresponsive support.

9. Regulatory Status ¶

• Previous Regulation: ArumPro Capital Ltd was regulated by CySEC (license 323/17) from 2017 until it renounced its license. It complied with MiFID and offered ICF protection up to €20,000 and segregated accounts.
• Current Status: As of April 2025, the broker is unregulated, having voluntarily surrendered its license. This removes all regulatory protections, significantly increasing risk.
• Restrictions: The broker previously did not offer services in France or Belgium, possibly to avoid stricter local regulations.
• Critical Evaluation: The renunciation of the license is highly unusual for a broker with no public explanation of insolvency or regulatory violations. This suggests potential internal issues, such as financial difficulties or strategic withdrawal from the market.

10. User Precautions ¶

• For Existing Clients:
• Withdraw Funds Immediately: Contact [email protected] to process any remaining balances, as the broker has ceased operations. Be prepared for delays and keep records of all communications.
• File Complaints: If withdrawal issues persist, report to CySEC or seek legal recourse, including chargebacks for card payments.
• Monitor Accounts: Check for unauthorized activity, as unregulated brokers may misuse client data post-closure.
• For Prospective Clients:
• Avoid Engagement: Do not open accounts or deposit funds, as the broker is no longer operational.
• Verify Alternatives: Choose brokers with active, reputable licenses (e.g., FCA, ASIC, or CySEC-regulated firms like XM or FXTM).
• Research Thoroughly: Check reviews on platforms like FPA and WikiFX, and verify regulatory status directly with authorities.
• General Precautions:
• Use demo accounts to test platforms before depositing real funds.
• Avoid brokers with high minimum deposits or withdrawal complaints.
• Ensure two-factor authentication and strong passwords for trading accounts.

11. Potential Brand Confusion ¶

• Related Domains: Reviews mention domains like arumcapital.club, arumcapital.net, arumcapital.pro, arumpro.com, and arumprocapital.com, which may cause confusion. Only arumcapital.eu is the official domain.
• Risk of Fraud: Unauthorized domains could be used for phishing or scams, especially given the broker’s exit from the market. Clients should verify URLs before entering credentials.
• Critical Evaluation: The existence of multiple related domains is a red flag, as it suggests potential for brand impersonation or fraudulent sites targeting former clients. The lack of clarity on these domains from Arum Capital’s official communications is concerning.

12. Critical Summary ¶

ArumPro Capital Ltd (Arum Capital) was a CySEC-regulated STP broker offering forex and CFD trading on MT5 until it renounced its license and ceased operations, as announced on https://arumcapital.eu/. Key findings:

• High Risk: The unregulated status, withdrawal complaints, and cessation of services make Arum Capital unsuitable for trading.
• Red Flags: License renunciation, review manipulation, unresponsive support, and related domains raise significant concerns.
• User Actions: Existing clients should urgently withdraw funds and report issues to regulators. Prospective traders should avoid Arum Capital and seek regulated alternatives.
• Brand Confusion: Beware of unofficial domains that may exploit the broker’s name for fraudulent purposes. Given the broker’s exit from the market and the associated risks, traders should prioritize regulated brokers with transparent operations and strong client feedback. For further assistance, contact CySEC or consult platforms like Forex Peace Army for updated broker reviews.

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