Below is a detailed analysis of SafePal Ltd., based on the provided criteria, focusing on online complaints, risk assessment, website security, WHOIS lookup, IP and hosting, social media, red flags, regulatory status, user precautions, and potential brand confusion. The official website is https://www.safepal.com/.

1. Online Complaint Information ¶

• Sources: Trustpilot, Reddit, Scam Detector, JustAnswer, and other review platforms provide mixed feedback about SafePal.
• Positive Feedback:
• Trustpilot reviews (304 reviews, 4-star rating as of April 18, 2025) highlight responsive customer support, with users like “King Medua” and “Nirvana” praising support agents (e.g., Denis, Devin, Jack) for resolving issues like coin transfers and refunds within days.
• Users on Amazon and BitDegree commend the SafePal S1 hardware wallet for ease of use, affordability ($39.99), and security features like air-gapped signing.
• Negative Feedback:
• Reddit posts (e.g., r/safePal, March 22, 2024) report serious issues, such as frozen swap transactions, delayed responses (up to six days), and funds being held due to “Binance Risk Control” issues. One user claimed SafePal only released funds after asset value dropped, suggesting questionable practices.
• A JustAnswer user (March 22, 2024) described SafePal as a reported scam, alleging demands for additional deposits to “register” and unlock frozen funds, raising concerns about coercive tactics.
• Scam Detector (March 26, 2024) notes complaints about unsolicited emails, ads, or messages linked to safepal.com, with some users reporting funds swept from wallets without explanation.
• A Reddit user (June 18, 2022) claimed their wallet was wiped despite not sharing their seed phrase, questioning the security of SafePal’s hardware wallet.
• Analysis: While SafePal has positive reviews for customer service and product usability, significant complaints about frozen funds, withdrawal issues, and potential scams suggest operational or security concerns. The discrepancy between positive and negative experiences indicates inconsistent user outcomes.

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2. Risk Level Assessment ¶

• Scam Detector Score: SafePal.com receives a medium-low trust score of 61.5 (previously 42.8), tagged as “Small Risk. Standard. Active.” The score is based on 53 factors, including potential phishing, spamming, and proximity to suspicious websites (score >80 indicates high risk; SafePal’s is below 30).
• Scamadviser Score: SafePal.com scores 61%, indicating medium to low risk. Positive factors include a domain registered for multiple years and support for secure payment methods (e.g., PayPal, Visa). However, Pulsedive reports elevated risk, and user reviews average 3.5 stars across 375 reviews.
• Reddit and Forum Concerns: Allegations of frozen funds, demands for additional deposits, and unauthorized withdrawals elevate the perceived risk, particularly for users engaging in high-value transactions.
• Industry Context: SafePal operates in the high-risk cryptocurrency wallet industry, where scams, phishing, and hacking are prevalent. Its association with Binance Labs adds credibility, but user complaints about fund access undermine trust.
• Risk Level: Moderate. Positive factors (long-standing domain, Binance backing) are offset by serious user complaints and scam allegations. Users should exercise caution, especially with large transactions.

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3. Website Security Tools ¶

• SSL/TLS: SafePal.com uses a valid SSL certificate, ensuring encrypted connections. This is standard for legitimate websites handling sensitive data like crypto wallets.
• Security Features:
• SafePal S1 hardware wallet employs EAL 5+ secure elements, true random number generators, and air-gapped signing (no Bluetooth, Wi-Fi, or NFC), reducing hacking risks. A self-destruct mechanism wipes data if tampering is detected.
• The SafePal app is decentralized, claiming not to store personal information like names or contact details, enhancing privacy.
• Vulnerabilities:
• Scam Detector notes vulnerabilities in safepal.com’s HTML code, potentially linking to suspicious websites, though owners may be unaware.
• A malicious Firefox add-on named “Safepal Wallet” (February–September 2021) stole funds by phishing for recovery phrases. While not directly tied to SafePal’s website, it highlights brand impersonation risks.
• Analysis: SafePal’s website and products incorporate robust security measures, but external vulnerabilities (e.g., phishing add-ons, suspicious links) pose risks. Users must verify they are on the official site (https://www.safepal.com/).

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4. WHOIS Lookup ¶

• Domain: safepal.com
• Registrar: GoDaddy.com, LLC
• Registered: Several years ago (exact date not specified in results but noted as a positive trust factor).
• Registrant: Hidden via DomainsByProxy.com, a privacy service, which is common for legitimate companies but can obscure accountability.
• Analysis: The long-term domain registration and use of a reputable registrar (GoDaddy) are positive indicators. However, the hidden registrant details limit transparency, a common practice in crypto but a minor red flag for due diligence.

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5. IP and Hosting Analysis ¶

• Hosting: Specific hosting details are not provided in the results, but Scam Detector’s analysis suggests safepal.com is hosted on servers with some proximity to suspicious websites, though not at a high-risk level (<30 score).
• IP Analysis: No specific IP data is available, but the website’s medium trust score indicates no major hosting red flags.
• Analysis: Without detailed IP or hosting data, the analysis relies on Scam Detector’s findings. The low proximity score to suspicious sites is reassuring, but users should ensure connections are secure (e.g., HTTPS).

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6. Social Media Presence ¶

• Official Channels:
• Twitter: @iSafePal, @safepal_support
• Telegram: @SafePal_Official, @SafePalWallet, and regional groups (e.g., @SafePalWalletIN, @SafePalWalletRU)
• Other platforms: YouTube, Facebook, TikTok, Discord (noted as unofficial or scam-prone).
• Red Flags:
• SafePal warns of widespread fake social media accounts, airdrops, and support channels impersonating the brand. Official support is only via https://www.safepal.com/sitemap, not social media.
• A Reddit user noted that direct access to a “CEO” on Twitter is a red flag, though this is unverified and may reflect general crypto skepticism.
• Engagement: SafePal’s blog and social media share educational content (e.g., SafePal Academy, infographics) to combat scams and explain crypto concepts, which enhances credibility.
• Analysis: SafePal maintains active, official social media channels but faces significant impersonation risks. Users must verify accounts and avoid sharing seed phrases or clicking unverified links.

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7. Red Flags and Potential Risk Indicators ¶

• Frozen Funds and Withdrawal Issues: Multiple users report funds being frozen or inaccessible, with SafePal allegedly demanding additional deposits to unlock them. This mirrors scam tactics and is a major red flag.
• Delayed Support: Complaints about slow responses (up to six days) and unresolved tickets suggest customer service bottlenecks.
• Phishing and Impersonation: Fake apps, websites, and browser extensions (e.g., the 2021 Firefox add-on) have exploited SafePal’s brand, leading to fund theft.
• Proximity to Suspicious Sites: Scam Detector’s analysis of HTML code suggests links to dubious platforms, though not at a critical level.
• Lack of Custom Passphrase Support: Amazon reviews note that the SafePal S1 lacks support for BIP39 custom passphrases, forcing trust in the device’s random number generator, a potential security risk.
• Analysis: The combination of frozen funds, phishing risks, and technical limitations raises significant concerns. While not conclusive evidence of a scam, these issues warrant caution.

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8. Website Content Analysis ¶

• Content Overview: SafePal.com promotes its S1 hardware wallet, software wallet, and browser extension, supporting 33 blockchains and 30,000+ tokens. It emphasizes security (air-gapped signing, EAL 5+), decentralization, and Binance Labs backing.
• Privacy Policy: SafePal restricts access to personal information, anonymizes or destroys unneeded data, and complies with GDPR for EU users. It claims not to store sensitive user data in its app.
• Scam Warnings: The website and blog actively warn about fake apps, websites, and social media accounts, directing users to official channels.
• Red Flags: The warranty policy (15-day return window, user-borne return costs for non-defective items) is strict and may frustrate users.
• Analysis: The website is professional, transparent about security features, and proactive in addressing scams. However, strict warranty terms and user complaints about fund access undermine trust.

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9. Regulatory Status ¶

• Regulation: SafePal Ltd. is not explicitly regulated by financial authorities, as is common for crypto wallet providers. It operates as a decentralized platform, which avoids KYC for hardware wallets, appealing to privacy-focused users but limiting regulatory oversight.
• Binance Labs Backing: Support from Binance Labs (Binance’s venture arm) adds credibility but does not imply regulatory compliance.
• GDPR Compliance: The privacy policy references GDPR compliance for EU users, suggesting some adherence to data protection laws.
• Analysis: The lack of regulatory oversight is typical for crypto wallets but increases risk, especially given user complaints about fund access. GDPR compliance is a positive but limited indicator.

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10. User Precautions ¶

• Verify Official Channels: Only use https://www.safepal.com/ and official apps from Google Play or App Store. Avoid third-party links or extensions.
• Protect Seed Phrase: Never share your 12-word recovery phrase or enter it on unverified sites/apps. Store it offline securely.
• Use Hardware Wallet: The SafePal S1’s air-gapped design is safer than software wallets for large holdings. Verify device authenticity during setup.
• Monitor Transactions: Regularly check wallet activity and avoid signing unknown smart contracts. Use tools like Debank to review contracts.
• Test Small Amounts: Before transferring large sums, test with small transactions to ensure functionality.
• Enable Security Features: Use two-factor authentication and custom passwords where available.
• Report Scams: Report fake apps, websites, or accounts to SafePal’s official support or platforms like Google Play.
• Legal Recourse: If funds are lost, report to authorities (e.g., FBI’s IC3.gov) and consider civil action, though recovery is unlikely.

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11. Potential Brand Confusion ¶

• Fake Apps and Extensions: A malicious “Safepal Wallet” Firefox add-on (2021) and fake apps on Google Play/App Store have caused significant confusion, leading to fund theft.
• Fake Websites: Phishing sites mimicking safepal.com (e.g., registered via Namecheap) trick users into entering recovery phrases.
• Social Media Impersonation: Fake Twitter, Telegram, and Discord accounts pose as SafePal support, soliciting seed phrases or deposits.
• Analysis: SafePal’s brand is heavily targeted by scammers, creating high risk of confusion. Users must diligently verify all interactions with official channels.

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Conclusion ¶

• Summary: SafePal Ltd. offers a reputable crypto wallet with strong security features (e.g., air-gapped S1, EAL 5+), backed by Binance Labs and praised for usability and affordability. However, serious user complaints about frozen funds, withdrawal demands, and phishing scams elevate its risk profile. The website is secure, but external vulnerabilities (e.g., suspicious site proximity, fake extensions) and inconsistent customer service are concerns. The lack of regulatory oversight and brand impersonation risks further complicate trust.
• Risk Level: Moderate. SafePal is likely legitimate but not without significant issues. Users should approach with caution, especially for large transactions.
• Recommendations:
• Use only official channels (https://www.safepal.com/, verified apps).
• Prioritize the S1 hardware wallet for security.
• Test with small amounts and monitor transactions closely.
• Never share seed phrases or click unverified links.
• Stay informed via SafePal’s blog and official social media to avoid scams. If you need further analysis or specific details (e.g., deeper IP lookup), please let me know!