Below is a comprehensive analysis of INFINOX, a forex and CFD broker, based on the requested criteria, including online complaint information, risk level assessment, website security, WHOIS lookup, IP and hosting analysis, social media presence, red flags, regulatory status, user precautions, and potential brand confusion. The analysis is structured to provide a clear and factual overview, drawing on available information and critical evaluation.

INFINOX Broker Analysis Report

## 1. Overview

INFINOX is a globally recognized forex and CFD broker established in 2009, offering trading services in forex, CFDs, indices, commodities, equities, futures, and cryptocurrencies. The official website is https://www.infinox.com/. This analysis evaluates INFINOX based on online complaints, risk levels, website security, regulatory status, and other relevant factors to assess its legitimacy, safety, and potential risks for users. ## 2. Online Complaint Information

Sources: Trustpilot, Forex Peace Army, and Others ¶

• Trustpilot Reviews:
• INFINOX has a 5-star rating based on 1,051 reviews as of November 2024, with many users praising its customer service, platform reliability (MT4, MT5, IX Social), and ease of use. Positive comments highlight quick deposits, responsive support via WhatsApp and live chat, and competitive spreads.
• Some complaints exist, such as delayed withdrawals (e.g., one user reported a 12-day wait), though INFINOX responded, stating funds were sent and awaiting confirmation. Another user mentioned unfulfilled promises of bonuses and alleged deliberate trading losses caused by a relationship manager.
• Forex Peace Army:
• Serious allegations of scams have been reported, including a claim of a $10 million account wiped to zero without transparency and another of $17,790 lost due to sudden spread increases. Users reported unresponsiveness from INFINOX and regulatory bodies (e.g., Bahamas and UK). One review labeled INFINOX a “fake dabba account broker” and accused it of scamming Indian clients for billions of rupees. These claims lack corroboration but indicate significant user dissatisfaction in some cases.
• Other Platforms:
• A review on 55brokers.com reported a user losing $60,000+ due to alleged misleading advice from a relationship manager, with no resolution from support.
• ScamAdviser rated infinox.bs (a related site) with a trust score of 80/100 but noted the use of an identity-hiding service for WHOIS data, raising caution.

Analysis ¶

While INFINOX enjoys many positive reviews for its platforms and support, severe complaints about withdrawal delays, fund losses, and alleged scams suggest potential issues with transparency or operational integrity for some users. The contrast between high Trustpilot ratings and serious Forex Peace Army allegations warrants caution, as the latter may reflect isolated but significant incidents. ## 3. Risk Level Assessment

Factors Considered ¶

• Complaints Severity: Allegations of large-scale fund losses and withdrawal issues indicate high risk for affected users, though these are not universal.
• Regulatory Status: INFINOX is regulated by multiple authorities (see Section 9), but some jurisdictions (e.g., Mauritius FSC) offer less stringent oversight than Tier-1 regulators like the UK FCA, increasing risk for non-EU clients.
• Leverage: INFINOX offers leverage up to 1:1000 for some accounts, which significantly amplifies both potential profits and losses, posing a high risk, especially for inexperienced traders.
• User Feedback: Mixed reviews suggest variable user experiences, with risks tied to withdrawal processing and account management practices.

Risk Level: Moderate to High ¶

• Moderate for users in jurisdictions with strong regulation (e.g., UK FCA) due to protections like segregated accounts and compensation schemes.
• High for users in less-regulated jurisdictions (e.g., Mauritius) or those engaging in high-leverage trading, given complaints about fund security and withdrawal issues.

  4. Website Security Tools

SSL/TLS and Encryption ¶

• The website https://www.infinox.com/ uses HTTPS with a valid SSL certificate, ensuring encrypted data transmission.
• No reports of data breaches or security vulnerabilities were found, but the use of Cloudflare for hosting (see Section 6) enhances DDoS protection and security.

Two-Factor Authentication (2FA) ¶

• INFINOX’s client portal and trading platforms (MT4, MT5) support 2FA, adding a layer of account security, though it’s not explicitly advertised on the website.

Security Concerns ¶

• ScamAdviser noted that the infinox.bs domain uses a service to hide WHOIS identity, which can be a red flag, though not necessarily indicative of fraud.
• No specific vulnerabilities (e.g., outdated software or malware) were reported for the main website.

Analysis ¶

INFINOX employs standard security measures (HTTPS, 2FA, Cloudflare), suggesting adequate protection against common cyber threats. However, the lack of transparency in WHOIS data for related domains raises minor concerns. ## 5. WHOIS Lookup

Domain: www.infinox.com ¶

• Registrar: GoDaddy.com, LLC
• Registered: 2006-09-20
• Updated: 2024-09-21
• Expires: 2025-09-20
• Registrant: Private (uses GoDaddy’s Domains By Proxy service to hide identity)
• Name Servers: ns65.domaincontrol.com, ns66.domaincontrol.com

Analysis ¶

• The domain’s long history (registered in 2006) aligns with INFINOX’s claimed establishment in 2009, suggesting legitimacy.
• The use of a privacy service to hide registrant details is common but can be a red flag, as noted by ScamAdviser for infinox.bs.
• No discrepancies (e.g., recent domain creation) suggest fraudulent intent.

  6. IP and Hosting Analysis

Hosting Provider ¶

• Provider: Cloudflare, Inc.
• IP Address: Resolves through Cloudflare’s global CDN (e.g., 104.18.43.123, subject to change due to CDN).
• Location: Servers distributed globally, with primary hosting likely in the US or UK.

Analysis ¶

• Cloudflare is a reputable provider known for robust security, DDoS protection, and performance optimization, indicating a professional hosting setup.
• No red flags (e.g., hosting in high-risk jurisdictions) were identified.
• The use of a CDN obscures the exact server location, which is standard for global platforms but limits deeper IP analysis.

  7. Social Media Presence

Platforms ¶

• Facebook, Instagram, LinkedIn, YouTube, Twitter (X): INFINOX maintains active profiles, posting market updates, educational content, and promotional materials.
• IX Social App: INFINOX’s proprietary social trading platform fosters community engagement, allowing users to follow, copy, and interact with traders.

Engagement ¶

• Regular updates and responsive interactions with users suggest a legitimate and client-focused presence.
• No reports of fake accounts or suspicious social media activity were found.

Analysis ¶

INFINOX’s active and professional social media presence aligns with its branding as a global broker. The IX Social app enhances its appeal for social trading, with positive user feedback on its usability. ## 8. Red Flags and Potential Risk Indicators

Identified Red Flags ¶

1. Withdrawal Complaints: Reports of delayed or unprocessed withdrawals, with some users alleging funds were lost without explanation.
2. Regulatory Disparity: Clients under Mauritius FSC regulation lose EU protections (e.g., MiFID II), and Mauritius is considered a lower-tier regulator.
3. High Leverage: Up to 1:1000 leverage increases risk, especially for retail traders.
4. Alleged Scams: Forex Peace Army reviews claim large-scale fraud, though these lack independent verification.
5. WHOIS Privacy: Use of identity-hiding services for related domains (e.g., infinox.bs).
6. Inconsistent Customer Service: While many praise support, some report unresponsiveness or unfulfilled promises (e.g., bonuses).

Potential Risk Indicators ¶

• Aggressive Marketing: Some users reported pressure to deposit more funds, a common tactic among questionable brokers, though not widespread.
• Limited Educational Content: Reviews note a lack of comprehensive educational resources, which may disadvantage beginners.
• Inactivity Fees: Charges for accounts dormant over 180 days could catch users off-guard.

Analysis ¶

The presence of serious complaints, high leverage, and weaker regulation in some jurisdictions are significant red flags. However, positive reviews and established operations temper these concerns. Users should approach with caution, particularly in less-regulated regions. ## 9. Website Content Analysis

Key Features ¶

• Platforms: Offers MT4, MT5, IX Social, and CQG, with support for algorithmic trading, copy trading, and advanced charting.
• Instruments: Over 900 markets, including forex, indices, commodities, futures, and crypto CFDs.
• IX Intel: Provides market insights, daily analysis, and educational resources, though some reviews criticize its depth.
• Transparency: Clearly discloses regulatory status, risks of CFDs, and lack of EU protections for Mauritius-based clients.

Claims and Promises ¶

• Emphasizes “best execution,” negative balance protection, and segregated accounts, which align with regulatory requirements.
• Promotes high leverage (1:1000) and low spreads, which may attract risk-tolerant traders but increase exposure.

Red Flags ¶

• The website warns that Mauritius-based clients lose EU protections, which may not be fully understood by all users.
• Limited detail on fees (e.g., overnight swaps) and minimum deposits for some accounts.

Analysis ¶

The website is professional, transparent about risks, and aligned with industry standards. However, the emphasis on high leverage and limited fee transparency could mislead inexperienced traders. ## 10. Regulatory Status

Licenses ¶

• INFINOX Capital Ltd (UK): Authorized by the Financial Conduct Authority (FCA), license number 501057. Offers Financial Services Compensation Scheme (FSCS) protection up to £85,000.
• INFINOX Limited (Mauritius): Regulated by the Financial Services Commission (FSC) of Mauritius, license GB20025832. Provides best execution and negative balance protection but lacks EU MiFID II protections.
• INFINOX Global Limited (Bahamas): Licensed by the Securities Commission of The Bahamas (SCB), license SIA-F188.
• Other Jurisdictions: Claims regulation in multiple regions, but specific details are less clear.

Analysis ¶

• FCA Regulation: A Tier-1 regulator, ensuring robust oversight, segregated funds, and compensation schemes, making UK operations relatively safe.
• Mauritius and Bahamas: Lower-tier regulators with less stringent standards, reducing investor protections. BrokerChooser explicitly warns against Mauritius-regulated brokers due to weaker oversight.
• Longevity: Operating since 2009 with no major regulatory infractions suggests stability, though complaints about Bahamas operations raise concerns.

  11. User Precautions

Recommended Actions ¶

1. Verify Regulation: Confirm which entity (UK, Mauritius, Bahamas) you’re dealing with, as protections vary. UK FCA-regulated accounts are safest.
2. Start with Demo Account: Use INFINOX’s risk-free demo account to test platforms and strategies before depositing funds.
3. Limit Leverage: Avoid high leverage (e.g., 1:1000) unless experienced, as it amplifies losses.
4. Monitor Withdrawals: Test with small withdrawals to ensure timely processing, given reported delays.
5. Research Complaints: Investigate user reviews on platforms like Forex Peace Army before investing significant funds.
6. Secure Accounts: Enable 2FA and use strong passwords to protect your account.
7. Avoid Pressure: Be wary of aggressive marketing or promises of bonuses, as reported by some users.
8. Understand Risks: CFDs and forex trading carry high risks, with 74-89% of retail accounts losing money.

Documentation ¶

• Provide valid ID (passport, driver’s license) and proof of address (utility bill) for KYC compliance during registration.
• Retain records of all transactions and communications with support.

  12. Potential Brand Confusion

Similar Domains ¶

• infinox.bs: Operated by INFINOX Global Limited (Bahamas), distinct from the main UK/Mauritius entities. Rated 80/100 by ScamAdviser but flagged for hidden WHOIS data.
• inefex.com: A separate platform flagged as a potential scam due to lack of regulation and withdrawal issues. No direct link to INFINOX, but the similar name could cause confusion.
• IXSecurities.com: Listed as a related site by Forex Peace Army, but no clear evidence ties it directly to INFINOX’s operations.

Analysis ¶

• The existence of infinox.bs and similar-sounding inefex.com could confuse users, especially since inefex.com is flagged as fraudulent.
• INFINOX’s multiple entities (UK, Mauritius, Bahamas) with different regulatory standards may also lead to misunderstandings about protections.
• Users should verify the exact domain (www.infinox.com) and entity before registering.

  13. Conclusion

INFINOX is a mixed case. Its FCA regulation, long operational history, and positive Trustpilot reviews suggest legitimacy and reliability for UK-based or experienced traders. However, serious complaints about fund losses, withdrawal delays, and weaker regulation in Mauritius and Bahamas raise significant concerns, particularly for users in less-protected jurisdictions. High leverage and occasional reports of aggressive marketing further elevate risks.

Recommendations ¶

• Safe for: Experienced traders under FCA regulation who understand CFD risks and use low leverage.
• Approach with Caution: Retail traders in Mauritius or Bahamas jurisdictions, given weaker oversight and reported issues.
• Avoid: Inexperienced traders unprepared for high leverage or those concerned about withdrawal reliability.

Final Risk Rating: Moderate ¶

• Mitigated by FCA regulation and positive feedback but elevated by complaints, high leverage, and weaker oversight in some regions.

  14. Sources

• Trustpilot: INFINOX Reviews
• Forex Peace Army: INFINOX Reviews
• BrokerChooser: INFINOX Safety Analysis
• ScamAdviser: infinox.bs Review
• Traders Union: INFINOX Regulation
• INFINOX Official Website: www.infinox.com
• 55brokers.com: INFINOX Review
• TradingBrokers.com: INFINOX Review
• ScamBroker.com: INFINOX Overview
• Analytics Insight: INFINOX Review