🏛️ Basic Bank InformationPanin
Bank is a privately owned commercial bank.
name and background
full name of the bank: PT Bank Panin Tbk
Founded: The Bank was founded in 1971 by Mr. Mu'min Ali Gunawan.
Headquarters Location: Its headquarters are located in Jl. Jendral Sudirman Kav. 1, Senayan, Jakarta, DKI Jakarta 10270,
IndonesiaShareholder Background: Panin Bank is a public company that has been traded on the Jakarta Stock Exchange since 1982. Its major shareholders include Australia's ANZ Group and the Gunawan family.
🌐 service scope
Panin Bank's service network mainly covers the territory of Indonesia.
Coverage area: The bank's service network is spread throughout Indonesia.
Number of offline outlets: There are more than 500 branches in Indonesia.
ATM distribution: Banks have Panin ATMs and support inter-bank ATM transactions through networks such as Prima/ALTO/ATM Bersama, indicating that their ATMs are widely distributed.
⚖️ Regulatory & Compliance
As a commercial bank in Indonesia, Panin Bank is subject to strict financial regulation.
regulated: The bank is licensed and supervised by the Indonesian Financial Services Authority (Otoritas Jasa Keuangan - OJK) and Bank Indonesia.
Participation in the Deposit Insurance Scheme: As a regulated bank in Indonesia, Panin Bank is a member of the Indonesia Deposit Insurance Corporation (LPS - Lembaga Penjamin Simpanan), and its customers' deposits are protected by the deposit insurance scheme.
Recent Compliance Record: Panin Bank states a "zero tolerance" policy for fraud and is committed to conducting business in accordance with high ethical and legal standards. No recent significant compliance violations were found in the public search results.
📈 Key indicators of financial health
A bank's financial health is an important criterion for assessing its soundness.
key metrics
Capital Adequacy Ratio (CAR): As of 2023, Panin The Bank's capital adequacy ratio is approximately 17%, which is higher than the minimum requirement for BUKU IV banks (12%) set by the OJK, indicating a solid capital position.
Non-performing loan ratio (NPL): about 2.5%, which is at the industry average, indicating that the asset quality is controllable.
Liquidity Coverage Ratio (LCR): Approximately 150%, well above the regulatory requirement of 100%, indicating sufficient liquidity.
Quick Judgment:P anin Bank has good financial health, solid capital and liquidity indicators, and a controllable non-performing loan ratio, which is suitable for customers looking for stable banking services.
💰 Deposit and loan products
Panin Bank offers a wide range of deposit and loan products to both individual and corporate customers.
deposits:
banks provide basic savings products such as demand deposits and time deposits (TabunganPanin).
Featured deposit products include "Panin Super Bonanza", "Panin Super Prize Special" and "Bundling Tabungan Junior" (Teen Savings Bundle).
Specific current/term deposit rates and high-yield savings account information were not exhaustive in this search.
Loans:
banks offer products such as housing loans (KPR Panin) and quick loans (Kredit Express Panin).
Details of the interest rates and thresholds for specific mortgages, car loans, and personal lines of credit, as well as flexible repayment options, were not obtained in detail in this search.
📄 A list of common expenses
The transparent fee structure helps users get a clear picture of the cost of banking services.
account-related fees:
below minimum balance limit: IDR 10,000 per month
Account Closure Fee: IDR 50,000
Dormant Account Fee: IDR 100,000
Card & Passbook Fee:
PaninBank GPN Debit Card Replacement Fee: IDR 25,000
PaninBank Mastercard Debit Card Replacement Fee: IDR 35,000
Lost/Damaged Passbook Replacement Fee: IDR 10,000
Transfer & ATM Fee:
Online transfer fee: IDR 3,300Transfer
fee via BI Fast: IDR 1,000
at Panin ATM, ATM Bersama/ Interbank withdrawals on the Prima/Alto network are free of charge.
Balance check via Prima/ALTO/ATM Bersama network via other bank debit cards: IDR 4,000 and cash withdrawal: IDR 7,500.
Hidden Fee Alert: In addition to the fees listed above, banks may also have other fees based on specific products and services, and users are advised to check the latest official rate schedule for the most accurate information.
📱 Digital service experience
With the development of technology, digital services for banks are becoming increasingly important.
APP & Online Banking:
APP name: MobilePanin
Core features: The app provides secure login and transaction PIN settings, quick balance inquiry, real-time transfers, multi-currency (up to 10 supported) transfers, mobile top-ups, bill payments, scheduled transfers and payments, ATM and branch locations, balance and transaction limit alerts, real-time FX and interest rate information.
User Reviews: According to user feedback from users on the Google Play Store, some users expressed dissatisfaction with the MobilePanin app's layout, frequent errors, complex password management (uninstall and reinstall to reset passwords), inability to copy and paste accounts, and limited support for popular Wallet apps.
Technological innovation: Panin Bank is constantly innovating to meet customer needs by enhancing its e-banking services. However, the public information does not mention in detail its specific technological innovation practices in areas such as AI customer service, robo-advisors, or open banking APIs.
📞 quality of customer service
Efficient and high-quality customer service is the key for banks to win the trust of users.
Service Channel: Panin Bank provides call center support.
Hotline in Indonesia:
1500678 International Hotline: +62-21-251-5555
The response speed of 24/7 service, live chat or social media is not mentioned in the public information.
Complaint handling: The bank has established a customer complaint handling process, including receiving, verifying, recording, providing registration numbers, tracking processing, and informing solutions. If the client is not satisfied with the outcome, he or she may submit an objection to OJK or another financial services dispute resolution provider. The specific complaint rate or average resolution time is not disclosed.
Multi-language support: The MobilePanin app is available in Indonesian and English, and its official website is also available in English, making it convenient for cross-border users.
🔒 Security measures
Banks have adopted multiple safeguards in terms of capital and data security.
Security of funds: As a member of the Indonesia Deposit Insurance Scheme, customer deposits are protected. The bank emphasizes anti-fraud, implements a "zero tolerance" policy, and advises customers to conduct transactions through online banking using tokens, change their PIN regularly, and be wary of ATM scam devices.
Data security: Banks are committed to enhancing the innovation and development of products and services, including e-banking services. However, there is no clear mention in publicly available information about ISO 27001 certification or specific data breaches.
✨ Featured services and differentiation
In order to meet the needs of different customer groups, Panin Bank offers a variety of special services.
segment:
offers the "Bundling Tabungan Junior" savings bundle for young savers.
It offers Wealth Management services and offers investment products including funds, bancassurance and bonds.
There is no clear mention of wealth management or green finance/ESG investment products for the elderly in the public information.
High-net-worth services: Banks provide wealth management services to help clients achieve their wealth goals and issue high-end cards such as "Panin Visa Infinite", but the specific private banking thresholds and customized financial plan details are not detailed in this search.
🏆 market position and honors
Panin Bank occupies an important market position in the Indonesian banking sector.
industry ranking: According to publicly available information, Panin Bank is the 12th largest bank in Indonesia.
Awards: Panin Bank has recently won awards such as "Best Digital Bank" or "Most Innovative" according to no public reports, but has a strong reputation in the market for its BUKU IV classification and long-term robust operation.
