Company Profile
PT. SagaFX Sentra Berjangka (hereinafter referred to as SagaFX) is an Indonesian broker founded in 2007 and headquartered in Jakarta (Pusat Bisnis Thamrin City, Lt.6 No.608 AD, Jalan Thamrin Boulevard, Jakarta Pusat 10230), formerly known as PT. Trust Artha Futures, renamed SagaFX in 2015. The company specializes in forex and CFD trading, serving retail and institutional clients in Indonesia and some Asian markets, and claims to have over 10,000 active users. With professionalism, flexibility and innovation at its core, SagaFX attracts clients through low-cost trading and localized services. In 2024, the platform's average monthly trading volume is estimated to reach $500 million, with a user base of 8% year-on-year. With an emphasis on technical support and customer empowerment, the company is committed to providing traders with a secure and transparent trading environment, winning the "Best Indonesian Broker" award in 2019 and 2022.
Regulatory Information
SagaFX is regulated by the Indonesian Commodity Futures Trading Supervisory Authority (Bappebti), holds a retail forex license (No. 1051/BAPPEBTI/SI/1/2007), and is a member of the Jakarta Futures Exchange (JFX) and the Indonesian Derivatives Clearing House (KBI), complying with the requirements of Indonesia's Commodity Futures Trading Law. Client funds are held in segregated accounts (USD account: 0353102980; Indonesian rupiah account: 0353105601) and are subject to regular audits by Bappebti to ensure the safety of funds. The company strictly enforces anti-money laundering (AML) and know-your-customer (KYC) policies, requiring clients to submit identity verification documents (e.g., ID card, passport, bank statement), with a verification process of up to 72 hours. SagaFX declares that investment carries high risks, and clients may lose their entire principal and are required to make trading decisions at their own risk, complying with Bappebti's disclosure requirements. Since it only operates in Indonesia, the service is not available to countries with strict regulations such as the United States and Japan.
Trading Products
SagaFX offers 16 trading instruments covering multiple asset classes to meet the needs of local traders:
Foreign Exchange (Forex): Offers 10 currency pairs, including major currency pairs (such as EUR/USD, USD/JPY), with spreads starting from 1.5 pips and leverage up to 100:1.
Contracts for Difference (CFDs): Covers 3 stock indices (HK50, JP225, US30), precious metals (gold, silver), and energies (crude oil). CFDs support long and short trading, with a minimum margin requirement of 5% and a minimum trading volume of 0.1 lots.
Commodities: Including gold, silver, and crude oil, with leverage up to 100:1, prices subject to global supply and demand and economic policies.
Indices: Supports index CFDs such as HK50, JP225, and US30, suitable for capturing market trends.
CFD products support dividend adjustments, with transparent pricing and alignment with the underlying asset prices. Trading hours are daylight saving time (Monday 00:00 to Friday 22:30 CET) and winter time (Monday 00:00 to Friday 23:30 CET). SagaFX does not offer cryptocurrency CFDs, limiting digital asset investment options.
Trading software
SagaFX offers a MetaTrader 4 (MT4)-based trading platform combined with localization features:
SagaFX MT4: Supports PC (Windows), web, and mobile devices (iOS, Android), offering real-time quotes, market depth, 40+ technical indicators, and automated trading (EAs). The platform is known for its high customization and multilingual support, making it suitable for both novice and professional traders.
JAFETSCOLT: Jakarta Futures Exchange (JFX)'s proprietary trading system, supporting multilateral trading, connecting global liquidity providers, offering lower spreads and fast execution, with a minimum trade size of 0.1 lots.
SagaFX Mobile App: Available for iOS and Android, offering account management, real-time notifications, and trade execution, with an estimated 85% user satisfaction rate in 2024 and an execution speed of 0.04 seconds.
TradingView Integration: Offers TradingView advanced charting tools with support for 50+ technical indicators for a monthly fee of approximately $30.
The platform supports Indonesian, English, and Chinese, with an average execution speed of 0.04 seconds, but customer feedback mentions occasional delays in highly volatile markets.
Deposit and withdrawal methods
SagaFX offers convenient deposit and withdrawal methods with a focus on localized services:
Deposits: Only Bank Central Asia (BCA) bank transfers, USD accounts (0353102980) and Indonesian rupiah accounts (0353105601) are supported, with a fixed exchange rate of 1 USD = IDR 10,000. The minimum deposit is IDR 2 million (approximately $130 for Mini accounts) or IDR 5 million (approximately USD 320 for Regular accounts) and is credited instantly.
Withdrawals: Withdrawals of funds via BCA bank transfer, usually processed within 1 business day, with no deposit or withdrawal fees, and bank transfers may involve small bank fees.
Account fees: Mini accounts charge a commission of $0.1 per 2 lots, while Regular accounts are commission-free. Overnight holding fees are based on the Indonesian interbank rate plus 2% (long) or minus 2% (short), calculated daily. Long-term inactive accounts (6 months without trading) incur a monthly inactivity fee of $10.
Client funds are held in segregated accounts regulated by Bappebti, ensuring security.
Customer Support
SagaFX offers multi-channel customer support with a focus on localization:
Contact: 24/5 support via phone (+62 21 21689063), email (support@sagafx.id), and live chat, supporting Indonesian, English, and Chinese, with response times typically within 1 hour.
Personalized Service: Provides dedicated account managers for Regular account clients to assist with trading strategies and risk management.
Educational Resources: Free forex and CFD courses, video tutorials, and webinars, with the addition of "SagaFX Academy" in 2024, featuring 20+ courses and attracting over 2,000 users.
Community Interaction: Engage with customers through daily market analysis, social media (Facebook @SagaFXSentraBerjangka, 7 likes), and weekly newspaper, with over 1,000 subscribers.
Customer feedback praises the professionalism of customer service, but mentions occasional delays in response during high volatility periods.
Core Business and Services
SagaFX's core businesses include:
Forex and CFD Trading: Offers trading on 16 instruments, covering 10 currency pairs, 3 indices, and 3 commodities, with spreads as low as 1.5 pips and leverage of up to 100:1. Trading volume increased by 8% year-over-year in 2024.
Education and Empowerment: Lowering the barrier to entry with SagaFX Academy and free demo accounts, with demo account registrations increasing by 10% in 2024.
Market Data Service: Provides real-time quotes, historical data, and market analysis, with JFX market depth data added in 2024.
Introducing Broker (IB) Program: Offers a volume-based rebate program, attracting 500+ IBs in 2024 and generating a steady income stream.
SagaFX attracts Indonesian clients with low-cost and localized services.
Technical Infrastructure
SagaFX's technical infrastructure focuses on efficiency and security:
MT4 Platform: Based on MetaTrader 4, it supports multi-asset trading and integrates TradingView charts and JFX data.
JAFETSCOLT System: JFX's proprietary system supports multilateral trading, connecting global liquidity providers, and reducing trading latency to 0.04 seconds in 2024.
Cloud Architecture: Based on cloud services, the platform is 99.8% available, but customer feedback mentions latency issues in highly volatile markets.
Data Security: Uses 128-bit SSL encryption and multi-factor authentication to protect customer data, and no major security incidents were reported in 2024.
Technical support for 16 financial instruments, covering 30+ markets worldwide.
Compliance and Risk Control System
SagaFX's compliance and risk control system follows Bappebti requirements:
Regulatory Compliance: Holding a Bappebti retail forex license (1051/BAPPEBTI/SI/1/2007), client funds are segregated and stored in BCA accounts, subject to regular audits, and comply with AML/KYC policies.
Risk Management: Offers automatic stop-loss/take-profit features with margin requirements of 5%-10% and leverage of up to 100:1. Added risk assessment tools in 2024 to optimize client risk management.
Data Transparency: Spreads (starting from 1.5 pips), commissions ($2/0.1 lot for Mini accounts), and overnight fees are publicly disclosed with no hidden costs.
Customer Protection: Enhance client confidence through Bappebti regulation and fund segregation, with no significant compliance violations reported in 2024.
Market Positioning and Competitive Advantage
SagaFX is positioned as a leading localized CFD and forex broker in Indonesia, with competitive advantages including:
Low-cost trading: spreads as low as 1.5 pips, Mini account commission of $2/0.1 lot, better than the Indonesian market average (2.0 pips).
Localization advantage: Deeply involved in the Indonesian market, partnering with JFX and KBI to provide BCA local transfers, winning the "Best Indonesian Broker" award in 2024.
ECN/STP Model: Connect with global liquidity providers through the JAFETSCOLT system, ensuring tight spreads and fast execution.
Education Empowerment: SagaFX Academy attracts newcomers, with a 15% increase in educational coverage in 2024.
Technical Support: MT4 and JAFETSCOLT offer a flexible trading environment, with user satisfaction rates reaching 85% in 2024.
Customer Support and Empowerment
SagaFX focuses on customer empowerment and enhancing trading capabilities:
Trading Education: SagaFX Academy offers forex and CFD courses, with a new technical analysis course added in 2024 and over 2,000 registered users.
Demo Account: A free demo account provides $100,000 in virtual funds, supports MT4 and JAFETSCOLT, and increased registration by 10% in 2024.
Personalized Support: Regular account customers enjoy dedicated manager support, with an 85% customer satisfaction rate in 2024, but regular account responses are occasionally delayed.
Market Insights: Daily analysis and weekly reports cover forex, indices, and commodities, with over 1,000 subscribers.
Social Responsibility and ESG
SagaFX has limited performance in ESG (Environmental, Social, Governance):
Environment: Achieve 90% paperless operations through digital platforms, reducing carbon footprint by 5% by 2024.
Society: Promote public financial literacy through free educational resources, and hold 2 online seminars for Indonesian students in 2024.
Governance: Strictly adhere to Bappebti requirements, regularly disclose compliance reports, and there have been no major violations in 2024.
Strategic Cooperation Ecosystem
SagaFX enhances its service capabilities through strategic collaborations:
MetaQuotes: Provides MT4 platform to support multi-asset trading and automated trading.
JFX and KBI: Partnered with the Jakarta Futures Exchange and Indonesia Derivatives Clearing House to provide JAFETSCOLT system and clearing services.
BCA: Provides localized fund transfer support, ensuring fast deposits and withdrawals.
Liquidity Providers: Collaborates with global liquidity providers to ensure low spreads and a 10% reduction in trading delays in 2024.
Financial Health
SagaFX's financial position is speculated to be solid, with specific data not disclosed:
Revenue Sources: Primarily from spread income (from 1.5 pips), commissions ($2/0.1 lot for Mini accounts), and overnight holding fees. Trading revenue increased by 8% in 2024.
Profitability: Maintained profitability through low-cost operations and IB programs, with a 10% increase in user base in 2024.
Risk Management: Ensures financial stability through capital segregation and strict margin requirements, with no significant financial risks reported in 2024.
Market Performance: Average monthly trading volume exceeds $500 million, with an 8% year-on-year increase in new users in 2024
evard Jakarta Pusat 10230
