★ Company Profile
Nexus Insurance Brokers is an insurance brokerage and financial advisory company in the United Arab Emirates, the full name of Nexus Insurance Brokers LLC, founded in 2006 and headquartered in Dubai, United Arab Emirates (Emaar Square, Building 1, Fourth Floor, Downtown, Dubai).
★Regulatory Information
UAE Securities and Commodities Authority (SCA): Nexus Financial Advisers LLC, license number 608038 / 20190000006.
★ trading productNexus
Insurance Brokers offers the following insurance and financial products:
Life Insurance: Including term life insurance (providing fixed-term death protection) and whole life insurance (providing lifetime protection and savings functions), supporting customized policies in 2023.
Health insurance: Individual and group health insurance that covers medical expenses and hospitalization, with flexible premium structures integrated in 2023.
General Insurance: This includes car insurance (which covers vehicle damage or third-party liability), home insurance (which protects homes and property), and travel insurance (which covers medical and cancellation risks while traveling).
Commercial Insurance: Provides workmen's compensation, professional indemnity and credit insurance to protect businesses from customer defaults.
Savings & Investment Products: In 2023, we will provide education savings plans, retirement plans and investment portfolios, customized based on customers' risk appetite. As of December 11, 2023, products are offered through partnerships with international and local providers (e.g. Zurich, AXA), with an emphasis on flexible premiums and comprehensive coverage. Nexus does not offer forex, CFDs, or cryptocurrency trading.
★ Trading software
Nexus provides a web-based client and advisor portal (Nexus Advice/Nexus Online, collectively referred to as the "Portal") and a mobile app (Nexus Client Mobile App) to support insurance purchases, claims applications, and financial planning. The platform is hosted through Emaar Square's servers, with support for real-time policy management and document uploads in 2023. Features include:
Policy Management: View policy details, renewals, and claims status.
Financial planning tools: Portfolio analysis will be added in 2023 to customize savings plans based on customer goals.
Claims processing: Optimize the online claims process in 2023 to reduce processing time. The interface is mainly in English, and the responsive design is adapted to mobile phones and tablets. In 2023, the platform protects data through encrypted communication (SSL/TLS).
★ Deposit and withdrawal methods
Instead of directly processing deposits and withdrawals, Nexus manages premium payments and claims through:
Premium Payments: Customers pay premiums via bank transfer, credit/debit card (Visa, Mastercard) or check, with installments supported in 2023.
Claims payment: Claims are paid to the customer's account by bank transfer or check, and the process will be optimized in 2023.
Advisor Coordination: Customers will need to submit payment or claim requests through Nexus Advisors, which will be partially automated through the portal in 2023. The payment process is subject to KYC/AML requirements, and customers are required to provide proof of identity. In 2023, Nexus announced that payment data is stored on EU servers and is GDPR compliant.
★ Customer support and empowerment
Nexus empowers clients by:
Personalized Counseling: In 2023, 400 advisors provide one-on-one financial planning, customizing insurance and investment solutions based on the client's life goals.
Educational Resources: 2023 Post Insurance and Financial Planning Guidelines, such as Regulatory Changes for Group Health Insurance, via blog and LinkedIn (October 2023).
Claims support: Optimize the online claims process in 2023, advisors assist clients in preparing documents, and Trustindex reviews (2023) praise claims efficiency.
Community Engagement: Launch a health insurance questionnaire via LinkedIn (52,057 followers) in 2024 to collect customer needs. As of 2023, Nexus serves thousands of customers, and Trustindex reports 264 reviews with an average rating of 4.6 stars.
★ Core Business & Services
Nexus' core business is insurance brokerage and financial planning, mainly including:
Insurance brokerage: life, health, auto, home, travel and business insurance for individuals and businesses, and in 2023 through cooperation with international providers (such as Zurich, AXA, Allianz) to provide customized policies.
Employee Benefits: Group health insurance, group life insurance and employee compensation plans for businesses, led by Nathalie Youwakim in 2023, covering the GCC region.
Financial Planning: Savings plans (education, retirement), portfolio and wealth management, with new risk assessment tools added in 2023 based on customer goals and risk tolerance.
Claims Assistance: Optimize the online claims process in 2023 to provide end-to-end support and reduce customer paperwork. The clients include retail clients (individuals and families), high-net-worth individuals and institutions (corporations, multinational corporations). The operating model generates revenue through premium commissions, advisory fees and investment product sharing. In 2023, Nexus will serve thousands of customers in the GCC region.
★ Technical Basics
Nexus' technology infrastructure is cloud-based and on-premise servers:
Client Portal: Policy administration, claims application and financial planning will be supported in 2023 via the Nexus Portal (app.nexusadvice.com), hosted on the Emaar Square server.
Data encryption: SSL/TLS encrypted communication, GDPR and UAE data protection regulations in 2023, customer data is stored on EU servers.
Payment gateways: Integrate Visa and Mastercard payments in 2023 to comply with PCI DSS (Payment Card Industry Data Security Standard).
IT Management: Led by CIO Weldon, 2023 optimizes telecom and data storage systems to enhance service stability across GCC regions. In 2023, Nexus ensured the security of the platform through internal penetration testing (security testing) and did not report data breaches.
★ Compliance and risk control system
Nexus' compliance and risk control system is based on GCC regional regulations:
KYC/AML: Customers are required to submit proof of identity and financial information, and in 2023 they will be automatically verified to meet the requirements of the UAE Insurance Authority (registration number 207) and QFCRA (number 00099).
Data protection: GDPR and UAE data protection law are complied with in 2023, customer data is stored through encryption, Schrems II compliant.
Risk management: In 2023, led by Maria (Head of Compliance), we implemented tiered due diligence to customize risk assessments for our clients.
Regulatory audit: Passed an internal compliance review in 2023, simulating FCA (Financial Conduct Authority) standards, and customer information needs to be updated regularly to ensure accuracy. In 2023, Nexus stated that it was not subject to significant regulatory penalties, with a small number of customer feedback (Trustpilot, 2 April 2023) mentioning policy transparency issues, but not impacting the overall compliance record.
★ Market Positioning & Competitive Advantage
Nexus is positioned as a leading independent insurance broker and financial advisor in the GCC region, serving individuals and businesses. Its competitive advantages include:
Broad product range: Life, health, general and commercial insurance in 2023, integrating international suppliers (e.g. Zurich, AXA) to meet diverse needs.
Localization services: With offices in Dubai, Abu Dhabi, Bahrain, Qatar, Jordan and Kuwait in 2023, 400 consultants are familiar with the GCC market.
Flexible premiums: Installment payments and customized policies will be available in 2023 to reduce customers' financial pressure.
Compliance Professionalism: Certified by the UAE Insurance Authority (Registration No. 207) and QFCRA (No. 00099) in 2023 to enhance customer trust. Compared to Aon or Marsh, Nexus has the advantage of localized network and SME services in the GCC region, but it is smaller globally.
★ Social Responsibility andESG
Nexus' Social Responsibility (CSR) focuses on community support and compliance transparency:
Philanthropic support: On January 15, 2015, Nexus supported the Bal Jeevan Trust in Mumbai, India, to fund children's education and welfare, with an undisclosed amount.
Compliance and transparency: In 2023, we passed an internal compliance review, followed the UAE Insurance Authority and QFCRA regulations, and regularly updated customer policy information.
Employee development: CII (Chartered Insurance Institute) and International Compliance Association certification training for 400 consultants in 2023 to enhance their professional capabilities. Specific environmental and social governance (ESG) initiatives, such as carbon emissions data or sustainability plans, are not disclosed. In 2023, Nexus indirectly supports the development of the GCC regional community through CSR activities.
★ Strategic cooperation ecology
Nexus partners with:
Insurance Providers: In 2023, it has partnered with international providers such as Zurich, AXA, Allianz, etc., to offer life, health and business insurance products.
Payment gateway: Integrate Visa and Mastercard payments in 2023 and be PCI DSS compliant.
Regulators: Coordinate with the UAE Insurance Authority (Registration No. 207), Central Bank of Bahrain (No. 62254) and QFCRA (No. 00099) in 2023 to ensure compliance.
Industry associations: Mahmoud Nodjoumi was a former member of the board of directors of the UAE Insurance Association (as of 2014) and his current role in 2023 was not disclosed. In 2023, Nexus expands its product range through a network of suppliers.
★ Financial health
Nexus' financial data disclosure is limited:
2006: Formed through a management buyout of Zurich International Life's Middle East distribution business with initial capital not disclosed.
2023: Revenue is mainly derived from premium commissions, advisory fees and investment product shares, the exact amount of which is not disclosed.
Scale of operations: With 400 consultants and 160 support staff in 2023, serving thousands of customers in the GCC region, it shows that the business is stable. As of 2025, Nexus has no public debt record and maintains operations through multiple offices (Dubai, Abu Dhabi, Bahrain, etc.) in 2023, with no balance sheet or earnings details disclosed. Trustindex reviews (2023, 264 entries) reflect customer trust and indirectly indicate financial stability.
★ Roadmap for the future
Nexus plans to develop the following:
Product Expansion: In 2023, it plans to add more group health insurance and investment products, targeting SMEs in the GCC region.
Technology Improvements: In 2024, the Nexus Portal is planned to be upgraded to enhance claims automation and data analysis capabilities, and the online claims process has been optimized in 2023.
Market expansion: In 2023, it plans to deepen the Bahrain and Qatar markets, and has opened an office in Jordan in 2023.
Compliance enhancements: In 2023, the company plans to continue to simulate the FCA standard, with the goal of achieving ISO 27001 information security certification in 2024. Implementation may be affected by market competition and regulatory changes.
