name and background
- full
name: Sumitomo Mitsui Banking Corporation
Founded: Founded in 2001 through the merger of The Sakura Bank and The Sumitomo Bank, it combines the long history of two major Japanese financial families.
Headquarters location: Located in Marunouchi, Chiyoda-ku, Tokyo, Japan, it is strategically located with SMFG's headquarters, symbolizing its status as a financial center in Japan.
Shareholder Background: SMBC is owned by Sumitomo Mitsui Financial Group, a publicly traded company whose shares are traded on the Tokyo Stock Exchange, reflecting its open and transparent governance structure.
service
scopeSMBC's business covers the world, with branches in more than 40 countries and regions, reflecting its internationalization strategy.
number of offline outlets: As of 2023, there are 455 domestic branches (excluding representative offices, agencies, Internet branches, etc., including public agency operation offices, etc.), and 20 overseas branches (excluding branches and representative offices), totaling more than 475 branches, The exact total may vary slightly depending on the classification.
ATM distribution: SMBC has an extensive ATM network in Japan and around the world, and customers can withdraw and deposit money through ATMs within SMBC branches, as well as ATMs in cooperation with Japan Post Bank (Japan Post Bank), Seven Bank, etc.
regulatory and compliance
As a major Japanese bank, SMBC is strictly regulated by the Financial Services Agency of Japan to ensure that its operations comply with Japanese and international financial regulations. In addition, its global branches are subject to the regulatory requirements of the countries and regions in which they operate, such as the Prudential Regulation Authority in Europe.
Deposit Insurance: SMBC participates in the Japan Deposit Insurance System, which is guaranteed by the Japan Deposit Insurance Corporation of Japan, and in accordance with the laws of Japan, Deposit insurance usually covers 10 million yen (about $65,000) per bank per household.
Recent compliance records: According to public information, SMBC has not identified any major compliance issues recently, and as a systemically important bank, it complies with Basel III and other international regulatory standards, demonstrating the rigor of its compliance management.
Financial
HealthSMBC's financial performance is solid and the following are key indicators (based on FY2023 data, as of March 31, 2024): Capital adequacy ratio of 15.29%, Basel III compliant, indicating capital adequacy
The common equity tier 1 capital ratio was 12.91%, the core capital ratio was high, the
non-performing loan ratio was 0.81%, an annual increase of 0.01%, and the NPL balance of 1,023.1 billion yen
was above the regulatory requirements, indicating the soundness of SMBC's capital management. The non-performing loan ratio (NPL) ratio has increased slightly, but remains at a low level, indicating good asset quality. No specific data on the liquidity coverage ratio has been found, but it meets the Basel III requirements, indicating that it has strong short-term liquidity risk management capabilities.
products and
servicesSMBC offers a wide range of financial products and services, covering retail, corporate and international banking, and its digital services and innovative technologies add competitiveness to it.
Digital service experience
APP and online banking:
SMBC offers the "SMBC Digital" mobile app, which is mainly used for payment authentication and security verification, supports dynamic link payment authentication by scanning "Cronto Image", and complies with the requirements of the European Payment Services Directive 2 (PSD2) to enhance the security of online payments.
User ratings: No specific ratings found, but the app is available for download on both the App Store and Google Play, and focuses on security and authentication features.
In addition, SMBC's online banking services are available through the official website, allowing customers to manage accounts, transfer funds, pay bills, and more.
Core functions: including account balance viewing, transaction record inquiry, fund transfer, bill management, investment tool integration, etc., to meet the multi-level needs of individual and corporate customers.
Technological innovation:
biometric authentication: SMBC launched the IC cash card, which supports three identification methods: finger vein recognition, IC chip or magnetic stripe, which improves transaction security.
AI customer service: SMBC uses IBM Watson in its call center to support digital operators, combined with AmiVoice, a voice recognition technology that provides real-time answers to questions and improves the customer experience.
Open Banking API: As part of a large financial group, SMBC supports open banking APIs, allowing customers to bank through third-party applications, reflecting its layout in the fintech field.
customer service
security
measuresSMBC uses advanced security technologies, including end-to-end data encryption (such as SSL), two-factor authentication, firewall technology, and regular security audits and monitoring to protect customer data and transactions. In particular, in online banking and mobile banking services, ensure that customer information is protected from unauthorized access.
Featured Services & Differentiation
Corporate Banking Services: SMBC has strong competitiveness in the corporate banking sector, particularly in Japan and Asia, providing customized financial solutions to SMEs and large enterprises, including loans, M&A advisory, and supply chain finance.
Investment Banking: Through its group company, SMBC Nikko Securities, SMBC provides a full range of investment banking services, including M&A advisory, financing services and securities trading, to meet the needs of its clients in the capital markets.
Innovative Fintech: SMBC actively invests in FinTech, including digital banking, blockchain technology, and artificial intelligence, and is committed to providing customers with more efficient and convenient services, such as improving customer experience through AI customer service and open banking APIs.
Global network: SMBC has branches in more than 40 countries around the world, providing comprehensive international banking services for corporate and individual customers, supporting customers in the United Kingdom, Russia, the Netherlands, the United Arab Emirates, France, Turkey, Italy, Qatar, Germany, Bahrain, Belgium, Iran, the Czech Republic, South Africa, Spain, Egypt, Ireland, China, Thailand, Hong Kong, Indonesia, South Korea, Malaysia, Singapore, Taiwan, Myanmar, the Philippines, India, Vietnam, Australia, Cambodia, the United States, It operates in 47 countries, including Mexico, Canada, Peru, Chile, Brazil, and Colombia.
SummarySMBC has become a leader in the financial markets of Japan and the world with its solid financial performance, extensive global network and leading digital services. Its leadership in corporate banking and international business, as well as its investment in technological innovation and security, provide high-quality financial services to its clients. Whether it is an individual customer or a corporate customer, SMBC can provide professional and efficient financial solutions that can be trusted.
