📋 Company

OverviewBuzzvault is a London-based fintech and insurtech company focused on home insurance and asset management services. Its core product is a digital asset vault based on blockchain technology, combined with mobile video technology, to provide users with personalized home insurance solutions. Buzzvault, through the ecosystem of its parent company, Buzzmove, integrates moving, insurance and asset management services to simplify the user experience and increase transparency. Since its inception in 2013, the company has gradually gained a foothold in the UK insurance market through innovative technologies and strategic partnerships.

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full name and abbreviation of the basic information
Full Name: Buzzvault Limited
Abbreviation: BuzzvaultSub-parent

Company Name
Parent Company: Removal Stars Limited (operating under the Buzzmove brand)

operating status
(as of 2025, no bankruptcy or liquidation records have been found

) Background
Buzzvault was founded in London in 2013 by founder Becky Downing, initially as part of Buzzmove, focusing on price comparison and booking platforms for moving services. As technology evolves and market demand, Buzzvault launches a blockchain-based digital asset vault that combines mobile apps and video survey technology to provide personalized home insurance products. The company has strengthened its market competitiveness through partnerships with industry giants such as Munich Re. As of 2025, Buzzvault has raised $8.8 million in financing, valuations of £25.2 million, and employs around 20-49 people.

Registered capitalAccording
to Companies House data, the specific amount of the authorized share capital of Buzzvault Limited is not disclosed, and further consultation with the annual report is required to confirm.

Key Executive Background

• Becky Downing (CEO & Founder): Serial entrepreneur with extensive fintech and insurtech experience, having founded Buzzmove to drive the digital transformation of moving and insurance services.

• Charlotte Halkett (Managing Director of Products): Responsible for Buzzvault product development, with a focus on user experience and insurance product innovation.

• Darius Medora (Managing Director, Operations): Leads the operations team to optimize the service delivery process.

• John Sotiropoulos (Chief Technology Officer): Blockchain, IoT and Cyber Security expert with a proven track record of successful entrepreneurship and is completing a Master's degree in Cyber Security accredited by the UK Government Communications Headquarters (GCHQ).

• Paul Vinten (Head of Pricing): Nearly 10 years of experience in individual insurance pricing and has worked for several start-ups.

• Chris Sherlock (Chief Marketing Officer): Responsible for brand promotion and go-to-market strategy.

• Alex Cherry (Head of Content): Focuses on content marketing and user education.

public information of the advisory team
does not disclose the details of specific advisory team members or external consultants, and may not be disclosed due to the small size of the company or the strategic confidentiality.

Corporate structure
: Buzzvault Limited is a separate legal entity under the Removal Stars Limited (Buzzmove brand). The company has core departments such as product, operations, technology, marketing, and content, with a team size of 20-49 people, and a flat structure to support rapid iteration and innovation.

The specific shareholding structure is not disclosed, but according to Crunchbase and Tracxn, Buzzvault raised $8.8 million through four rounds of funding, with major investors including:

• White Mountains Insurance Group (led $7.8 million round)

• other undisclosed angel
  investorsAs at 31 July 2017, the company is valued at £25.2 million, and the distribution of shares may involve the founding team, early employees and institutional investors, the full proportion of which is subject to Companies House's register of shareholders.

The nature of the company is
a private limited company, registered in England and Wales, and is a non-government enterprise.

🏷️

Buzzvault is part of the Fintech and Insurtech sectors, as well as internet services. Its core business revolves around home insurance, asset management and moving services, combining blockchain and mobile technology to provide digital solutions.

📊 Market Segment:

Markets:

• Fintech: Optimize the user experience with technology-driven insurance products and services.

• Insurtech: Focus on personalized customization and claims management for home insurance.

• Internet: Digital services based on mobile applications and online platforms.

Secondary Market:

• moving services: Price comparison and booking services through parent company Buzzmove.

• Blockchain technology: applied to asset data storage and security management.

🛠️

Buzzvault offers the following core services:

• Digital Asset Vault: Users can create a digital inventory of household belongings in less than 15 minutes via video call or manual input via the Buzzvault mobile app, with data stored on the blockchain for security and transparency.

• Personalized Home Insurance: Based on the user's asset inventory, we provide customized home and contents insurance quotes, covering construction and content insurance.

• Video Survey Service: Through the Buzzsurvey app, users can make video calls and quickly get accurate quotes for moving or insurance, reducing the time and cost of traditional field surveys.

• Claims management: Streamline the claims process with a digital asset vault to increase efficiency and transparency.

• Moving service support: Through the Buzzmove platform, users are matched with trusted moving companies, providing transparent quotes and booking services.

⚖️ Regulatory information

Regulatory License No.: ZA534281.
Regulated:

• Financial Conduct Authority (FCA): As an insurance intermediary, Buzzvault is regulated by the FCA and is subject to the Financial Services and Markets Act 2000.

• Information Commissioner's Office (ICO): Responsible for data protection compliance and compliance with the General Data Protection Regulation (GDPR).
  Regulatory Effective Time:

• ICO registration is valid from May 25, 2018 (Privacy Policy Update Date).

• The exact effective date of FCA regulation has not been disclosed, but according to the company's 2017 registration information, it is expected to be regulated from the date of business commencement.
  Compliance Statement: Buzzvault, as an insurance broker and not an insurer, works with Great Lakes Insurance SE (FCA registration number 769884, a member of the Munich Re Group), which is the insurance underwriter. Buzzvault monetizes through a commission model, where commissions come as a portion of insurance premiums.

💱 trading products

Buzzvault does not involve traditional financial trading products (such as stocks, bonds or foreign exchange), and its "trading products" mainly refer to insurance products:

• Buildings Cover: covers the structure and fixtures of the house (such as kitchens, bathrooms), including risks such as fire and flood.

• Contents Cover: Protects items in your home (e.g., furniture, electronics) based on an accurate valuation of your digital asset vault.

• Comprehensive Insurance: Combines building and content insurance to provide comprehensive protection.
  The limit of the claim is based on the insured amount of the building or content on the insurance policy, and the specific terms vary depending on the user's situation.

📱 trading software

Buzzvault's core "trading software" includes:

• Buzzvault App: a mobile app that allows users to create and manage digital asset vaults, obtain insurance quotes, and submit claims. Support iOS and Android platforms.

• Buzzsurvey App: For video surveys, generating moving or insurance quotes, integrated into the Buzzmove ecosystem.

• Buzzmove Platform: An online platform that offers price comparison and booking features for moving services.
  The technology stack includes Google Cloud CDN, GoDaddy website builder, and more, ensuring efficient user interaction and data processing.

💳 deposit and withdrawal methods

Buzzvault's services do not involve deposits and withdrawals of traditional financial accounts. Users pay insurance premiums or moving services by

• online payment by credit card, debit card or electronic payment (if PayPal, to be confirmed) via the Buzzvault app or the Buzzmove platform.

• Refund processing: When cancelling an insurance policy, users can apply for a refund by phone (0203 318 4408), the amount of the refund depends on the validity of the policy and the claim history.
  The specific payment gateway and technical details are not disclosed and may involve third-party payment processors.

📞 customer support

Support channels:

• Tel: 0203 318 4408, working hours are Monday to Friday 8:00-20:00, Saturday to Sunday 9:00-18:00.

• E-mail: hello@gobuzzvault.com

• mail: Buzzvault Insurance, Archer Street Studios, 10-11 Archer Street, London, W1D 7AZ
  Complaint Handling: Users can submit a complaint through the above channels and if they are not satisfied, they can appeal to the Financial Ombudsman Service on 0800 023 4567.
  Service features: Buzzvault emphasizes quick response and transparent communication, and its complaint policy is FCA compliant.

🔍 Core business and services

Buzzvault's core business revolves around three pillars:

• Smart Insurance: Delivering highly personalized home insurance through a blockchain-powered digital asset vault that covers homes and content, solving the problems of inaccurate valuations and complex claims in traditional insurance.

• Asset management: Users can quickly record and manage items in their homes through a mobile app, and the data is securely stored on the blockchain and can be updated at any time.

• Moving ecology: Through Buzzmove and Buzzsurvey, we provide moving services from quotation to booking, reducing users' time and costs.
  These services are integrated through mobile technology and blockchain, forming a unique digital ecosystem.

🖥️ Technical infrastructure

Buzzvault's technology infrastructure includes:

• blockchain technology for digital asset vaults to ensure data is tamper-proof and highly secure.

• Mobile apps: Buzzvault and Buzzsurvey apps, iOS and Android-based, support video calling and data entry.

• Cloud services: Optimize content delivery speed and reliability with Google Cloud CDN.

• Website platform: Use the GoDaddy website builder to quickly deploy and update online services.

• Cybersecurity: Led by Chief Technology Officer John Sotiropoulos, it combines IoT and cybersecurity technologies to protect user data.
  The company's technical team is small but specialized, focusing on user experience and data security.

🛡️ compliance and risk control system

Compliance system:

• GDPR compliant, ICO registration number ZA534281, transparent and regulated data processing.

• Regulated by the FCA to comply with the Financial Services and Markets Act 2000 as an insurance intermediary, working with Great Lakes Insurance SE to ensure underwriting compliance.

• The Privacy Policy clarifies the user data use and sharing process and is updated regularly (last updated on May 25, 2018).

Risk control system:

• data security: Blockchain technology ensures the integrity and immutability of asset data.

• Claims management: Digital asset vaults simplify valuations and claims and reduce the risk of fraud.

• Third-party cooperation: Partnering with Munich Re Group and Insly Limited (a provider of policy administration services) to ensure operational stability and compliance.

• Complaint mechanism: Strictly follow the FCA complaint handling guidelines to protect the rights and interests of users.

🌐 Market positioning and competitive advantage

Market Positioning:
Buzzvault is positioned in the mid-to-high-end home insurance market in the UK, targeting homeowners and tenants who value convenience and personalization. Its blockchain and video technology makes it unique in the traditional insurance market, especially for younger, tech-savvy users.

Competitive Advantage:

• Blockchain innovation: The world's first AI-powered digital asset vault that provides unmatched data security and transparency.

• Video Technology: With Buzzsurvey's video surveys, quotes and valuations are more efficient than traditional field surveys.

• Personalized insurance: Provide customized insurance policies based on accurate asset inventory to reduce the insurance gap caused by insufficient valuation for users.

• Ecosystem Integration: Seamlessly connect with Buzzmove and Buzzsurvey to form a one-stop service platform for moving and insurance.

• Strategic partnership: The partnership with Munich Re Group strengthens its credibility and underwriting capabilities.

Major competitors: Hometree, Urban Jungle, Ondo, etc., Buzzvault maintains a differentiated advantage through technological innovation and ecosystem integration.

🤝 Customer support and enablement

Buzzvault empowers customers by:

• User Education: Helping users understand their insurance needs by providing insurance literacy and asset management guides through apps and websites.

• Convenient experience: Mobile apps and video surveys simplify the insurance purchase and claims process, with an average of 15 minutes to complete an asset inventory.

• Transparent communication: The quotation, claims and complaints process is open and transparent, in line with FCA regulatory requirements.

• Flexibility: Users can update their asset list or cancel their policies at any time, and the premium refund process is clear.
  The customer support team ensures a user experience by providing quick responses through multiple channels (phone, mail, post).

🌱 Social Responsibility and ESG

Environmental:

• Buzzsurvey's video survey technology reduces the carbon footprint of moving companies' site visits and reduces environmental impact.

• Digitizing processes, such as e-policies and claims, reduces the use of paper documents and aligns with the trend towards green operations.

Social:

through

• transparent insurance and moving services, enhance consumer trust and solve the problem of information asymmetry in the traditional insurance industry.

• Supporting more than 300,000 users to complete the move, improving the quality of life of users.

Governance:

• strictly comply with FCA and GDPR regulatory requirements to ensure data protection and business compliance.

• The privacy policy is open and transparent, and users can control the right to use their data.

Buzzvault's social responsibility practices are closely aligned with its technology-driven business model, with a particular focus on environmental and governance.

🤲 Strategic cooperation ecosystem

Buzzvault's strategic partnerships include:

• Munich Re: providing insurance underwriting support through its subsidiary, Great Lakes Insurance SE (FCA registration number 769884), and through Digital Partners provides technical cooperation.

• White Mountains Insurance Group: Major investor, providing funding and strategic guidance.

• Insly Limited: Outsourced policy administration service provider to optimize back-office operations.

• Davies Management Services: Outsource claims management to improve claims efficiency.
  These collaborations enhance Buzzvault's underwriting capabilities, technical capabilities and market credibility, resulting in a robust ecosystem.

💰 financial health

Funding Status:

• raised a total of $8.8 million in four funding rounds, the most recent of which was $7.8 million led by White Mountains Insurance Group.

• Valuation: £25.2 million (as at 31 July 2017).

Revenue:

• 2019 annual revenue of £6,700 (Tracxn data), which may be due to data lags or business models that do not fully reflect actual revenue.

Financial Stability:

• no bankruptcy, debt default or liquidation records, and stable operating status.

• Partnerships with large institutions such as Munich Re Group show that their financial backing is strong.

• The size of the workforce is stable (20-49) with no signs of large-scale layoffs or expansion, indicating reasonable cost control.

The specific financial statements should be further reviewed through Companies House for the most up-to-date data.

🚀 future roadmap

Public information does not disclose Buzzvault's specific future roadmap, but based on its business model and market trends, the following direction can be speculated (strictly based on existing facts):

• technology upgrades: further optimization of blockchain and video technologies to improve the performance and user experience of digital asset vaults.

• Market expansion: Possible launch of services in European markets outside the UK, leveraging Munich Re's global network.

• Product diversification: Expand insurance product lines, such as tenant insurance or SME insurance, to cover more user groups.

• Ecosystem Integration: Deepen the synergies between Buzzmove, Buzzsurvey and Buzzvault to create a more comprehensive home management platform.

• Enhanced compliance: Continuously optimize the FCA and GDPR compliance processes to respond to changes in the regulatory environment.