BankBasic
InformationBank Type: Mashreq Bank is a commercial bank that is privately held.
Name & Background: Mashreqbank PSC was founded in 1967 and is headquartered in Dubai, UAE. The bank was one of the first banks to be established in the UAE and has been in operation for more than 50 years. Mashreq Bank is listed on the Dubai Financial Market and is primarily owned by the UAE's Al Ghurair family.
Scope of Services: Mashreq Bank has branches in 14 countries around the world and employs more than 6,000 people from 70 different nationalities. Its business covers the United Arab Emirates, Egypt, Qatar, Kuwait, India, the United Kingdom, the United States, Hong Kong, China and other places, providing corporate banking and retail banking services.
Regulation & Compliance: Mashreq Bank is regulated by the Central Bank of the UAE and has joined the UAE's deposit insurance scheme to protect customers' deposits. However, in 2021, the bank was fined $100 million by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC) for violating U.S. sanctions.
Financial health
capital adequacy ratio: Mashreq Bank had a capital adequacy ratio of 17.5% at the end of 2024, above the minimum standards required by Basel III, demonstrating strong capital strength.
Non-performing loan ratio: In the first quarter of 2025, the bank's non-performing loan ratio was 1.3%, which is at the lowest level in the industry, reflecting its robust credit risk management.
Liquidity Coverage Ratio: As of Q1 2025, Mashreq Bank has a liquidity coverage ratio of 126%, which is higher than the regulatory requirement of 100%, indicating that it has good liquidity management capabilities.
Deposit & Loan
ProductsDeposit Products:
Current Savings Account: Easy Saver Plus account offers up to With an interest rate of 2.40% p.a. and no minimum balance required, it's perfect for everyday savings needs.
Fixed Deposits: Mashreq Bank offers a wide range of fixed deposit products with competitive interest rates for customers who are looking for a stable income.
Large Certificates of Deposit (CDs): In the Egyptian market, Mashreq Bank offers large certificates of deposit denominated in US dollars with high interest rates and monthly interest payments, suitable for customers who wish to save in US dollars.
Loans:
Personal loans: Personal loans of up to AED 2 million with up to 20 times your monthly salary and Mashreq Bank at competitive interest rates and up to 90 days for down repayments that can be deferred for short-term funding needs.
Car loans: In the UAE market, Mashreq Bank offers car loans of up to AED 500,000 with interest rates starting at 3.19% (fixed) and equivalent decreasing interest rates of 5.99% with flexible repayment terms of up to 72 months.
Mortgages: Mashreq Bank offers a variety of mortgage products with flexible interest rates and repayment terms, depending on the customer's qualifications and loan tenure, suitable for customers who are buying or investing in real estate.
list of common fees
account management fees: and Mashreq Bank's account management fees vary by account type and region, Typically AED 25 per month, but this fee is waived for some account types.
Transfer fee: Domestic transfer is usually free, cross-border transfer fee depends on the amount and destination, and the specific fee can be found on the bank's official website.
Overdraft fees: Overdrafts are charged $25 per day, and customers should keep an eye on their account balance to avoid incurring additional fees. Mashreq
ATM Interbank Withdrawal Fee: In the UAE, withdrawals using other bank ATMs are charged AED 2.10 per transaction, and customers are advised to use Mashreq Bank's ATM network whenever possible.
Minimum Balance Limit: Some account types require a minimum balance to be maintained, and fees may be charged if it is not met, so customers should choose the appropriate account type according to their needs.
digital service experience
User ratings: and Mashreq Bank's mobile banking app on Google Play The store has a rating of 4.6 stars, more than 1 million downloads, and positive user reviews.
Core functions: The application supports face recognition login, real-time transfer, bill payment, account management, investment product purchase and other functions, with a friendly interface and convenient operation.
Technological innovation:
Mashreq Bank is actively driving digital transformation and launching the Mashreq Neo digital banking platform to provide a full range of online banking services.
Introduce artificial intelligence customer service to improve customer service efficiency and experience.
Support open banking APIs, promote cooperation with third-party fintech companies, and expand the service ecosystem.
customer service
quality service channel:
24/7 customer service hotline in multiple languages, Facilitate communication with customers from different backgrounds.
Live chat and social media platforms are very responsive, and customers can get help through multiple channels.
Complaint Handling:
Mashreq Bank values customer feedback and is committed to resolving customer complaints within a reasonable time and providing updates on the progress of complaints.
If the customer is not satisfied with the outcome, the complaint can be escalated to the Central Bank of the UAE for mediation.
security measuresFunds
security:
Mashreq Bank participates in the UAE's deposit insurance program, Provide customers with financial protection.
Maintain customer account security with advanced anti-fraud technologies such as real-time transaction monitoring and multi-factor authentication.
Data Security:
Mashreq Bank is committed to protecting the privacy of customer data and complying with relevant data protection regulations.
In March 2024, Mashreq Bank was hit by a DDoS attack that caused a brief disruption to its online banking services, but there were no customer data breaches, demonstrating its resilience.
Featured Services & Differentiated
Market Segments:
- provides
students with a fee-free account to support their daily financial needs. Wikipedia
provides exclusive wealth management products for elderly customers to meet their financial planning after retirement.
Launched green financial products to support investment in sustainable development and environmental protection projects.
High Net Worth Services:
Mashreq Bank provides private banking services to provide customized wealth management solutions for high-net-worth clients, including investment advisory, asset allocation and family trust services.
market position and accoladesIndustry
ranking:
Mashreq Bank is ranked among the top 1,000 banks in the world in The Banker Magazine's 2024 Global Bank Rankings, demonstrating its competitiveness in the international banking industry.
Awards:
has been named the best digital bank in the Middle East by Euromoney for five years in a row in recognition of excellence in digital transformation.
Named the fastest growing banking brand in the Middle East by Global Finance magazine, reflecting its achievements in market expansion and brand building.
