Founded
in 1969 and headquartered in Dubai, United Arab Emirates, Commercial Bank of Dubai (CBD) is a public joint-stock bank listed on the Dubai financial market. Originally a joint venture between Commerzbank, Chase Bank and Kuwait Commercial Bank, it was transformed into a national public joint-stock company in 1982. Currently, the Dubai government's investment arm, Investment Corporation of Dubai (ICD), is one of its major shareholders. CBD has 14 branches in the UAE, mainly serving the local market. Its business covers a variety of sectors, including personal banking, corporate banking, Islamic banking, wealth management and digital financial services.
Financial healthAs
of Q1 2025, the CBD has a capital adequacy ratio (CAR) of 15.31%, a Tier 1 capital adequacy ratio of 14.18%, and a core Tier 1 capital adequacy ratio (CET1) of 12.28%, all of which are higher than the UAE Central Bank's regulatory requirements. The non-performing loan ratio was 4.29%, down from the previous quarter, and the provision coverage ratio was 101.06%, demonstrating good risk management capabilities. The loan-to-deposit ratio was 97.30%, with a solid asset-liability structure.
Deposit & Loan Products
:
Bonus Booster Deposit: The minimum deposit amount is AED 1,000 with an annualized rate of return of up to 8.25%.
Premium Saver Deposit: 18-month tenor with up to 1.40% annualized yield.
Step Up Time Deposit: 720 days fixed term, up to 1.4% annualized yield, with a minimum deposit amount of AED 10,000.
Unit Time Deposit: Provides flexible installment deposit options for customers with different liquidity needs.
Loan type:
Personal Loan: Loan amount of up to AED 25 million, available to UAE residents and non-residents, with fixed and variable rate options available for up to 60 months.
Mortgages: A variety of mortgage products are available, with interest rates and conditions depending on the customer's qualifications and type of loan.
Loan-to-fixed deposits: Customers can get loans of up to 90% of the value of their fixed deposits or up to AED 20 million for up to 48 months, with up to two deferred repayment options per year.
List of common fees
Account management fee: Some account types may charge a monthly or annual fee, depending on the account type.
Transfer fees: Domestic transfers are usually free, but cross-border transfers may incur a fee, depending on the destination country and the amount of the transfer.
ATM interbank withdrawal fees: There may be fees associated with using non-CBD ATMs, depending on the ATM operator.
Overdraft fees: If your account is overdrawn, overdraft interest and processing fees may apply.
Minimum Balance Limit: Some account types may require a minimum balance to be maintained, and fees may be charged if it is not met.
Digital Service Experience
CBD is committed to digital transformation, and its mobile banking app has a rating of 4.8 out of 5 on the App Store and is also highly rated on Google Play. App features include account management, real-time transfers, bill payments, investment tool integration, facial recognition login, and more. In addition, CBD has also launched AI customer service "Aysha", which provides 24/7 customer support services.
Customer Service Quality
CBD offers multi-channel customer service, including phone support, online chat, and social media responses. In accordance with its service commitment, customers will receive a written response within 30 working days after submitting a complaint. In addition, CBD also provides multilingual support, which facilitates communication with customers with different language backgrounds.
Security Assurance Measures
CBD attaches great importance to information security, and its information security management system is ISO/IEC 27001 certified and meets the requirements of the UAE Information Assurance Framework. The bank employs advanced encryption technology and a real-time transaction monitoring system to ensure the safety of customer funds and data.
Featured services and differentiated
CBD provide a variety of financial products to meet the needs of different customer groups. For example, for high-net-worth customers, we provide private banking services and customized financial solutions; Launching green financial products to support sustainable investments; Exclusive accounts are designed for students and seniors, and preferential services are provided.
Market Position & Accolades
CBD has an important position in the UAE banking industry, having been ranked No. 1 in the UAE by Forbes as the "World's Best Bank 2022". In addition, CBD has also won several industry awards, including "Best Digital Bank", "Best Payment Technology Innovation Award", etc., highlighting its leadership in digital transformation and customer service.
