🏦 Basic Bank Information
Permata Bank, like an old friend who has been steadily moving forward in the Indonesian financial industry, has won the trust of nearly 4 million customers with its steady pace and friendly service. It is a commercial bank, non-state-owned or joint venture, focused on providing comprehensive financial solutions to individuals, businesses, and institutions. Its story began in 2002 as a result of the merger of five banks, and now with the strong backing of Bangkok Bank, it showcases the ambition of a regional vision and a global network.
full name:P T Bank Permata Tbk
was founded: 2002 (merged by five banks, the original license dates back to PT Bank Bali Tbk in 1954).
Head Office: Jl. Jend., World Trade Center II, Jakarta, Indonesia. Sudirman Kav. 29-31, Jakarta 12920Shareholder
Background:P Ermata Bank is a listed bank traded on the Indonesia Stock Exchange (IDX: BNLI). The main shareholder is Bangkok Bank of Thailand, holding 98.71% of the shares (as of 2021-2022), and the rest are public shareholders, reflecting the characteristics of privatization.
Backstory: From being acquired by Standard Chartered Bank and Astra International in 2004 to being taken over by Bangkok Bank in 2020, Permata Bank has undergone several transformations, adopting the Bangkok Bank's visual identity in 2024 to symbolize a new chapter of its "growing together".
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🌍 service scope
Permata Bank is a regionally focused traveler with roots in Indonesia, serving 62 cities across the country and reaching nearly 4 million customers through physical outlets and digital channels. While primarily focused on the Indonesian domestic market, its network extends to Southeast Asia, Japan, China, Hong Kong, Taiwan, the United Kingdom, and the United States through synergies with Bangkok Bank to support cross-border customers.
offline outlets: With 304 branches and 2 mobile outlets, it provides face-to-face intimate services in major cities in Indonesia.
ATMs are distributed :P ermata Bank's ATM network is interconnected with ATMs Bersama, PRIMA, ALTO, VISA, and PLUS, supporting nationwide withdrawals and transactions. In addition, its high-end products such as Permata Private Debit Plus are available at millions of merchants and ATMs around the world.
User experience: Whether it's a busy branch in a city center or a mobile service in a remote area, Permata Bank is committed to making every customer "anytime, anywhere, at their fingertips".
🛡️ Regulation & Compliance
Permata Bank is like a knight who abides by the rules, always moving forward under the shield of the regulator. It is dually regulated by the Indonesian Financial Services Authority (OJK) and Bank Indonesia (BI), ensuring compliance and transparency. As BUKU IV Bank (the largest bank category in Indonesia by assets), it was officially confirmed by OJK on January 20, 2021.
deposit insurance:P ermata Bank has joined the Indonesia Deposit Insurance Institution (LPS) program to provide protection for eligible deposits (the specific amount of insurance is subject to the latest LPS policy, which usually covers small and medium-sized deposits).
Compliance Record: In recent years, Permata Bank has not reported any major compliance violations. It strictly adheres to the Personal Data Protection Act No. 27 of 2022 and is ISO 37001:2016 (Anti-Bribery Management System) certified, demonstrating a commitment to operating with integrity.
Enquiry method: Customers can verify their regulatory status through OJK's official website (https://www.ojk.go.id/) or BI official website (https://www.bi.go.id/), or contact their data protection office ([email protected]).
📊 Financial health
Permata Bank's financial performance is like a thriving tree, with solid roots and flourishing branches. As of 2024, its financial indicators show strong capital strength and prudent risk management capabilities, providing customers with confidence assurance.
Capital adequacy ratio (CAR): 35% at the end of 2024, much higher than the 14% required by OJK, ranking among the top Indonesian commercial banks, showing strong resilience to risks.
Non-Performing Loan Ratio (NPL): The rough NPL ratio in 2024 is 2.1% (up from 2.9% in 2023), with a lower net NPL ratio, reflecting continued improvement in loan quality.
Liquidity Coverage Ratio (LCR): The specific LCR data is not disclosed, but its loan-to-deposit ratio (LDR) has increased from 75% in 2023 to 83% in 2024, indicating that liquidity management is balanced and healthy.
Quick Judgment:P ermata Bank is known for its high capital adequacy ratio and low non-performing loan ratio, making it suitable for customers looking for a stable bank. Net profit in 2024 reached IDR 3.6 trillion (about USD 230 million), a significant year-on-year increase, proving its profitability.
💰 Deposit & Loan Products
Permata Bank's deposit and loan products are like a well-designed financial menu, with both classic and innovative flavours to meet the diverse needs of ordinary savers to high-end customers.
deposit class
demand deposits: such as Permata Tabungan Bebas, which provide flexible access and withdrawal, Interest rates are usually lower (around 0.5%-1%, depending on the account type).
Time Deposits: Competitive interest rates ranging from 1 month to 12 months, with interest rates up to 2%-4% (depending on the deposit amount and tenor).
Featured Products:
Permata Private Savings: Designed for high net worth clients, combining investment and wealth management services.
Large certificates of deposit: provide higher yields and are suitable for long-term savers (the specific interest rate needs to consult the bank).
Loans
Mortgage (KPR): fixed and variable rates available, The 2023 data shows a 7% YoY increase in mortgages, with interest rates of around 6%-9%, and thresholds include stable income and credit history.
Car loans: support the purchase of new and used cars, with an interest rate of about 5%-8% and a flexible term (1-5 years).
Personal Line of Credit: For example, Permata KTA Speed is characterized by fast approval, 1-day disbursement, and an interest rate of about 10%-15%, which is suitable for urgent funding needs.
Flexible repayment: Some loans allow for early repayment or adjustment of repayment schedules, and specific terms need to be negotiated to avoid additional fees.
user perspective
Whether you're saving for the future or dreaming of buying a house or a car, Permata Bank's products are all about flexibility and transparency. Clients are advised to carefully compare interest rates and terms to choose the most suitable option.
💸 List of common expenses
Permata Bank's fee structure is like a clear bill, transparent but detail-oriented. Here's an overview of common fees:
Account Management Fee: Regular current accounts may be free of monthly fees, but high-end accounts (such as Permata Private) may charge IDR 5,000-20,000/month, depending on the balance.
Transfer fee:
domestic: Transfer via Permata Net or ATM Bersama, the fee is about IDR 6,500-15,000.
Cross-border: Depending on the transaction amount and currency, the fee is about $10-30.
Overdraft Fees: Credit card or account overdrafts may be subject to 5%-6% interest or a flat fee (see specific product terms).
ATM inter-bank withdrawal fee: about IDR 7,500 per time for withdrawals through ATM Bersama and other networks; International ATM withdrawals may be higher.
Hidden Fee Reminder:
minimum balance limit: Some accounts require a minimum balance (e.g. IDR 500,000), and a penalty (about IDR 20,000/month) may be deducted if it is insufficient.
Inactive Accounts: Accounts that have not been used for a long time may be subject to a maintenance fee, and it is recommended to check the account status regularly.
Tip: Choose an account with no management fees or use digital channels to reduce costs. Permata Bank's official website and app provide a breakdown of fees for easy planning.
📱 digital service experience
Permata Bank's digital platform acts as a modern financial bridge that connects convenience and innovation. Its app and online banking are user-centric, incorporating cutting-edge technology and have been widely acclaimed.
APP & Online Banking:
Permata Net (Online Banking) andPermata Mobile X (APP) supports real-time transfers, bill payments, investment management, and QR code payments.
User ratings: Google Play and App Store ratings are about 4.2-4.5/5 (based on 2023-2024 data), and users appreciate the user-friendly interface and stability, but there are occasional feedback on compatibility issues after the update.
Core features: Facial recognition login, real-time transaction notifications, bill management, and portfolio tracking for busy urban populations.
Technological innovation:
AI customer service: Provide basic questions and respond quickly, but complex problems still require human support.
Open Banking APIs:P ermata APIs support more than 200 interfaces and collaborate with 800+ partners to facilitate account opening, payment and reconciliation, reflecting the future-proof approach of open banking.
Robo-advisory: Provide personalized investment advice to high-end clients, combined with market analysis and risk assessment.
User experience:P ermata Bank's digital services are like a caring assistant that simplifies day-to-day financial operations. In 2021, it won the Top Digital Company Award, proving its leading position in the field of digitalization.
🤝 quality of customer service
Permata Bank's customer service is like a warm neighbor, always available to answer your questions, covering multiple channels to ensure that every customer's needs are answered.
service channel:
24/7 telephone support: regular customers dial 1500-111, High-end customers dial 1500-100, and the response time is usually within 1-2 minutes.
Live chat: Live support via Permata Mobile X or the official website for simple queries.
Social Media: Active on LinkedIn, Facebook, Instagram, and X (@PermataBank), with a response time of about 1-2 hours, especially during working hours.
Complaint Handling: Complaints can be submitted through the official website, by phone or through OJK's consumer services department. The average resolution time is about 3-7 working days, and user satisfaction is high (based on feedback from 2016-2022 service awards).
Multi-language support: Mainly provide services in Indonesian and English, and some high-end account managers support other languages (such as Chinese), which is suitable for cross-border customers.
Highlights:P ermata Bank has received the Banking Service Excellence Award several times from 2016 to 2022, especially in the customer service and ATM services, demonstrating its customer-centric service philosophy.
🔒 security measures
Permata Bank's security measures act as a strong fortress to protect your clients' funds and data, so you can rest assured.
Security of funds:
Deposit Insurance: Eligible deposits are protected through LPS, The amount depends on the type of account (usually covers small and medium-sized deposits).
Anti-fraud technology: Real-time transaction monitoring, 3D Secure technology (for online payments) and EMV chip cards prevent fraud.
Data Security:
ISO 27001 certification:P ermata Bank obtains ISO 27001 information security management system certification to ensure the security of data processing processes.
Data breach records: There are no recent major data breaches reported, indicating that its data protection capabilities are strong.
Privacy Protection: In strict compliance with the Personal Data Protection Act 2022, customers can inquire about or manage their personal data through [email protected].
User confidence: Whether it's online transactions or data storage, Permata Bank provides customers with high standards of security to give them peace of mind. We recommend that you enable two-factor authentication and update your passwords regularly to further enhance security.
🌟 Featured services and differentiation
Permata Bank is a versatile partner that offers unique services tailored to different groups of people, demonstrating its deep insight into market segments.
Student Account: Permata Tabungan Bebas is available, with no administration fees, low minimum balance requirements, and is suitable for the student population.
Exclusive wealth management for the elderly: low-risk investment products designed for retirees, combining fixed deposits and wealth management services.
Green Finance: Through the Permata Hati program, the "Adopt-A-Tree" project was launched in collaboration with WWF-Indonesia to support the conservation and reforestation of Sumatran elephant habitats and attract environmentally conscious customers.
High Net Worth Services:
Permata Bank Private: Customized wealth management for high-net-worth clients, with a threshold of about IDR 1 billion (about US$65,000), including a dedicated relationship manager, Global airport lounge access and investment advisory.
Visa Infinite Card: Metal card design, access to 1,000+ airport lounges worldwide and preferential exchange rates.
Unique:P ermata Bank not only meets financial needs but also delivers social responsibility and a distinguished experience through green finance and high-net-worth services.
🏆 Market position and accolades
Permata Bank is a shining star in Indonesia's financial industry, winning recognition from both the industry and its customers for its solid performance and innovative capabilities.
industry ranking: Ranked among the top 10 banks in Indonesia by asset size, with total assets of IDR 2.59 trillion (about US$16.5 billion) in 2024. Although it is not among the top 50 in the world, it has a solid position among the banks of BUKU IV in Indonesia.
Awards & Accolades:
2021 Top Digital Company Award: In recognition of its digital innovation.
2016-2017 Banking Service Excellence Award: Repeatedly ranked top in ATM, customer service and overall performance.
2022 ATM Bersama Award: Best Operational Service.
ISO 37001:2016: Anti-bribery management system certification, demonstrating integrity management.
Market Evaluation: As a subsidiary of Bangkok Bank, Permata Bank is regarded as one of the most promising commercial banks in Indonesia by combining local experience with regional resources.
