Bank
of Bahrain and Kuwait (BBK) was established in 1971 and is headquartered in Manama, Bahrain. Its shareholders include the government of Bahrain, banks and investment companies in Kuwait, and public investors. BBK is a commercial bank and is not listed on the stock exchange.
Scope of
ServicesBBK has branches in Bahrain, Kuwait and India, as well as representative offices in Dubai, UAE and Turkey. Its services cover retail banking, corporate banking, international banking, investment and treasury management.
Regulation &
ComplianceBBK is regulated by the Central Bank of Bahrain (CBB) and adheres to relevant financial regulations and compliance requirements. In addition, BBK is a member of the Bahrain Deposit Insurance Scheme, which guarantees the safety of customers' deposits.
of financial
healthAs of December 2020, BBK's total assets were approximately $10 billion. Although specific capital adequacy ratio, non-performing loan ratio and liquidity coverage ratio data are not disclosed, BBK is considered a solid bank in the Middle East.
Deposits &
LoansBBK offers a wide range of deposit products, including demand deposits, time deposits, high-yield savings accounts and CDs. The specific interest rate may vary depending on market conditions and the tenor of the deposit, and customers are advised to check with the bank directly for the most up-to-date information.
Loan
BBK offers a variety of loan products, including home loans, car loans, and personal lines of credit. Loan interest rates and eligibility requirements vary depending on the type of loan and the customer's credit profile. Banks also offer flexible repayment options to meet the needs of different customers.
List of common fees
Account management fee: Depending on the account type, a monthly or annual fee may apply.
Transfer fees: Domestic transfers are usually free of charge, but cross-border transfers may incur a fee.
Overdraft fees: If your account is overdrawn, you may be charged overdraft interest or a flat fee.
ATM Interbank Withdrawal Fee: A fee may apply when using a non-BBK ATM.
Hidden Fee Alert: Some accounts may require a minimum balance and may be charged if it is not met.
digital service experience
app and
BBK's mobile banking app "BBK Mobile" are available on the Google Play Store with a user rating of 3.7 out of 5.
Core Functions
Account Management: View account balances and transaction details.
Transfer Services: Support local and international transfers, including Fawri+ and Fawri services.
Bill Payment: Supports a variety of bill payments, including credit card and telecom bills.
Card Management: View and manage card information.
Technological
innovationBBK is committed to digital transformation and has launched the "BBK BanKey" digital platform to provide cash management services. In addition, BBK plans to further expand its digital services with the opening of a digital branch at City Center in Bahrain.
Customer Service Quality
Service
ChannelsBBK offers a variety of customer service channels, including 24/7 phone support, live chat, and email services. Customers can use these channels to obtain account information, resolve issues, or make suggestions.
Complaint
HandlingBBK has a dedicated complaint handling mechanism where customers can submit complaints by phone, fax, post or email. The bank is committed to responding and resolving customer issues in a timely manner.
Multi-language
supportBBK's services are available in multiple languages, including Arabic and English, making it convenient for customers with different language backgrounds.
Safety and Security MeasuresFunds
SecurityBBK is a member of the Bahrain Deposit Insurance Scheme and customer deposits are protected. The bank also employs advanced anti-fraud technologies, such as real-time transaction monitoring, to ensure the safety of customer funds.
Although it
does not disclose whether it is ISO 27001 certified or not, BBK takes information security seriously and takes a number of measures to protect customer data and prevent data breaches.
Featured Services & Differentiated
SegmentsBBK
offers a variety of features to meet the needs of different customer groups, including:
student accounts: commission-free or preferential rates may be available.
Exclusive wealth management for the elderly: Provide wealth management products suitable for retirees.
Green financial products: investment products that support sustainable development and environmental protection projects.
High Net Worth
ServicesBBK provides private banking services to high-net-worth clients, including customized wealth management solutions and dedicated relationship managers to meet their personalized wealth management needs.
Market Position & Accolades
Industry RankingsAccording
to Forbes Middle East, BBK has a place among the top 50 banks in the Middle East, showing its significant position in the region.
AwardsBBK has received several industry awards for its efforts in digital transformation and customer service, further cementing its leading position in the banking industry.
