Bank Basic InformationTaiwan
Cooperative Bank, (TCB) is a wholly owned state-owned bank founded in 1946 and headquartered in Taipei, Taiwan. As a financial institution with a long history, Taiwan Cooperative Bank has been committed to providing a full range of financial services to individual and corporate customers. The bank is wholly owned by the Taiwanese government and is not publicly listed, and is one of the major state-owned commercial banks in Taiwan. The background of its shareholders is completely dominated by the government, which ensures the stability of the bank's policies and management policies.
scope of servicesTaiwan
Cooperative Treasury Bank mainly serves Taiwan, but also has branches and representative offices in many regions around the world, especially in some Asia-Pacific countries and important international financial centers. The bank has a wide range of offline outlets in Taiwan, especially in major cities such as Taipei and Kaohsiung, with many branches to facilitate customers to handle daily banking business.
As for the ATM network, Taiwan Cooperative Bank has deployed a large number of self-service ATMs throughout the island, so that customers can withdraw cash at any time and enjoy convenient services.
Regulation and ComplianceAs
a state-owned bank, Taiwan Cooperative Bank is required to comply with various financial policies and regulatory requirements of the Taiwan government.
The bank participates in a deposit insurance program offered by the Taiwan Deposit Insurance Corporation (DIC) to ensure that customer deposits are protected in the event of financial difficulties for the bank.
In terms of compliance records, Taiwan Cooperative Treasury Bank has maintained good compliance, has not been involved in major compliance violations, and has always complied with the country's financial regulatory requirements to ensure the safety of customers' funds.
products & servicesPersonal
banking
lending servicesTaiwan Cooperative Bank provides a variety of personal loan products, including housing loans, car loans, consumer loans, etc., to meet the financing needs of different customers. The loan interest rate is relatively favorable, and the approval process is transparent.
Credit cards: The bank has launched a variety of credit card products for different consumption needs, including travel cards, loyalty cards, cash reward cards, etc., and customers can enjoy various preferential activities and reward points.
Deposits & Foreign Exchange: Taiwan Cooperative Bank provides a variety of deposit products such as savings accounts, time deposits, and foreign exchange deposits to help customers manage their funds and earn fixed income. For customers who need foreign currency, the bank also provides foreign exchange services to meet the needs of customers for cross-border transactions.
Wealth Management: Provide professional wealth management services for high-net-worth clients, including customized investment portfolios, tax planning, etc., to help clients achieve steady wealth appreciation.
Funds & Investments: The bank offers a variety of fund products and portfolios, allowing customers to choose the investment solutions that suit them to achieve capital appreciation.
Insurance & Trust: Taiwan Cooperative Bank also provides life insurance, health insurance and other products to help customers avoid financial risks and ensure family safety. In addition, banks also provide trust services to help customers inherit and manage their wealth.
Digital Finance: The bank's digital financial services are becoming more and more sophisticated, and customers can enjoy 24-hour financial services through online banking and mobile banking, and enjoy convenient payment, transfer and investment services.
Corporate Banking
Corporate Finance: Taiwan Cooperative Bank provides financing services for all types of enterprises, including working capital loans, long-term loans, equipment loans, etc., to support enterprises to expand production and development.
Credit Card & Payment Solutions: The bank also provides credit card and payment solutions to corporate customers, helping them make efficient payments and optimize cash flow at home and abroad.
Deposit and foreign exchange: Provide deposit management services for enterprises to help them rationally allocate funds, and provide foreign exchange trading services to meet the needs of cross-border trade.
Financial Markets: Taiwan Cooperative Bank participates in a variety of financial markets, including bonds, stocks and futures markets, providing corporate clients with diversified investment options.
Corporate trust: Banks provide corporate trust services to corporate customers to help them manage and increase their assets.
Digital Finance: Corporate customers can enjoy the digital financial services provided by Taiwan Cooperative Bank Bank, including online account management, payment management and other functions, to improve the efficiency of corporate financial operations.
digital service experience
APP & Online Banking:
User Ratings: Taiwan's cooperative treasury bank's mobile banking app has received high ratings on the App Store and Google Play, especially in terms of ease of use, stability, and functionality.
Core functions: The bank's mobile banking and online banking platform have a number of functions such as face recognition login, real-time transfer, bill management, investment tool integration, etc., so that customers can easily and quickly complete banking operations.
Technological innovation: Taiwan Cooperative Bank has continued to innovate in digital transformation and launched services such as AI customer service and robo-advisory, which has improved the banking experience of customers. In addition, banks support open banking APIs, enabling third-party applications to connect to their systems, extending the boundaries of financial services.
customer service
- phone
24-hour customer service hotline: Taiwan cooperative bank provides 24-hour customer service hotline, Customers can solve all kinds of problems such as accounts, loans, credit cards, etc. over the phone. The customer service number is: 04-22273131.
Toll-free hotline (local call only): The bank also provides a toll-free hotline service, and customers can contact the bank's customer service through the 0800-033175 hotline to solve related problems.
Email & Live Chat: In addition to phone support, the bank also offers email support and live chat features to facilitate customers to communicate with customer service agents via the Internet and resolve issues quickly.
Security MeasuresTaiwan
Cooperative Bank pays attention to the safety of customer information and funds. The bank has adopted advanced encryption technology and two-factor authentication (2FA) to ensure the security of customers' information during online transactions and transfers. In addition, the bank conducts regular security reviews and updates protection measures in a timely manner to ensure the security of customers' accounts.
Featured Services & DifferentiationTaiwan
Cooperative Treasury Bank has obvious characteristics in customer service and product innovation. First of all, as a state-owned bank, Taiwan Cooperative Treasury Bank is able to provide stable financial services and maintain steady development under policy support and government supervision. Secondly, banks have strong competitiveness in the field of corporate finance and are able to provide tailor-made financing and financial management services to corporate customers. Finally, through continuous innovation, banks have launched a number of digital financial services, such as robo-advisors and AI customer service, to improve the digital experience of customers, which is in line with the current trend of fintech development.
SummaryAs
a state-owned bank in Taiwan, Taiwan Cooperative Bank has performed well in both personal banking and corporate banking services. The bank's solid financial position, extensive service network and innovative digital financial products have made it an important position in the highly competitive financial market. Whether it is an individual or a corporate customer, you can enjoy high-quality financial services through Taiwan Cooperative Bank to help customers achieve their financial goals.
