🏦 Basic Bank
Information PT Bank Mega Tbk is a commercial bank registered in Indonesia, non-state-owned or joint venture, part of the CT Corp Group, which focuses on providing diversified financial services to individual and corporate customers.
Name & Background
The full name is PT Bank Mega Tbk, which is listed on the Indonesia Stock Exchange under the symbol MEGA. The bank originated from PT Bank Karman, which was established in 1969 and is located in Surabaya, Indonesia, which was renamed as PT Mega Bank in 1992 and became a public company through an initial public offering (IPO) in 2000. The main shareholder is PT Mega Corpora, a subsidiary of CT Corp, which holds the majority of the shares.
The head office is located at Menara Bank Mega, Jl. Kapten P. Tendean No. 12-14A, Jakarta 12790, Indonesia.
Scope of Services
PT Bank Mega Tbk's business mainly covers Indonesia, with outlets in major cities across the country. The bank has hundreds of offline branches (the exact number of which is based on the latest annual report) and provides customers with convenient cash deposits and withdrawals to meet their day-to-day financial needs through an extensive ATM network and connected platforms such as ATM Bersama.
🛡️ Regulatory & Compliance
Regulatory Information
PT Bank Mega Tbk is regulated by the Indonesian Financial Services Authority (OJK) and the Central Bank of Indonesia (BI) and is subject to Anti-Money Laundering (AML), Anti-Terrorist Financing (CFT) and WMDP regulations, and is supervised by the Indonesian Financial Transaction Reports and Analysis Center (PPATK). As a listed company, banks are also required to comply with the requirements of the Indonesia Stock Exchange (BEI) and the Capital Market Regulator (Bapepam).
Deposit Insurance Program
Banks participate in the deposit insurance program of the Indonesia Deposit Insurance Institution (LPS), which provides customers with financial security by providing insurance compensation of up to IDR 2 billion (approximately US$125,000, depending on the exchange rate) for eligible deposit accounts.
Recent Compliance Records
According to public information, PT Bank Mega Tbk has not had any major compliance violations in recent years. The bank maintains a robust compliance system through Customer Due Diligence (CDD), Enhanced Due Diligence (EDD) for high-risk customers and staff training. The 2020-2023 financial report shows that banks are stable in terms of liquidity and solvency.
📊 Financial health
Key Metrics
Capital Adequacy Ratio (CAR): As of 2023, CAR is around 20% or more, higher than the 8% minimum standard required by OJK, demonstrating strong risk resilience.
Non-Performing Loan Ratio (NPL): NPL remained at 2-3%, below the industry average, reflecting the high quality of the loan portfolio.
Liquidity Coverage Ratio (LCR): The LCR is around 120% or more, exceeding the regulatory requirement of 100%, indicating sufficient short-term liquidity.
A
quick look at
PT Bank Mega Tbk's financial indicators show that it has strong capital strength, a low proportion of non-performing assets, and sufficient liquidity, which is suitable for customers looking for stable financial services.
💰 Deposit and loan products
Deposit <
ul style="list-style-type: disc" type="disc">demand deposits: such as Mega Pro and Mega Bisnis, the interest rate is about 0.5%-1%, and flexible deposits and withdrawals are supported.
Fixed Deposits: Mega Depo offers a choice of terms ranging from 1 to 12 months with an interest rate of around 2%-4%.
Featured Products: Mega Rencana is suitable for Target Savings Plans; Mega Ultima offers high-yield savings for customers with large deposits; TabunganKu has no management fee and a threshold as low as IDR 20,000, making it suitable for low-income groups.
Loans
Mortgages: Fixed or variable interest rates, around 7%-10%, maturities up to 15-20 years, collateral and proof of income.
Car loans: New and used cars are supported, with interest rates of around 6%-9% and a term of 1-5 years.
Personal Line of Credit: Unsecured loan with an interest rate of around 12%-18% and a good credit history required.
Flexible repayment options: Some loans allow for early repayment (fees may apply) or adjustment of repayment schedule, depending on the branch.
List
of
common expenses
account management fee: about IDR 1-20,000 per month for regular current accounts, and may be waived for high-end accounts.
Transfer fee: Free for same-bank transfers, about IDR 6,500-7,500 per inter-bank transfer (ATM Bersama or BI-FAST); Cross-border transfers cost around $20-$50.
Overdraft fee: Approximately 0.5%-1% interest per day, depending on the account type.
ATM interbank withdrawal fee: about IDR 7500 per transaction, and some accounts offer free withdrawals.
Hidden Fee Reminder: Customers need to pay attention to the minimum balance requirement (e.g. Mega Dana needs to maintain IDR 500,000, otherwise fees may be deducted).
📱 Digital Service Experience
APP & Online Banking
PT Bank Mega Tbk offers the Mega Mobile app and the Mega Internet online banking platform.
User ratings: Ratings on Google Play and the App Store are around 4.0-4.5 stars (the latest data is recommended), and user feedback is that the interface is simple, but some feature updates may be delayed.
Core features: including facial recognition login, real-time transfers (BI-FAST supported), bill payment (utilities, phone bills), and investment management (mutual funds, insurance).
Technological innovation
The bank has deployed AI customer service chatbots to deal with common problems, provided robo-advisory tools to assist in investment analysis, and supported open banking APIs to integrate with third-party fintech platforms to enhance the service ecosystem.
🤝 quality of customer service
Service channel
PT Bank Mega Tbk provides 24/7 customer support and responds to customer needs via MegaCall (0804 1500 010), live chat (integrated on the website and APP) and social media (Twitter, Instagram). The average response time for live chat is 5-10 minutes, and social media responses are usually completed within 1-2 hours.
Complaint Handling
Banks have a low complaint rate, with an average resolution time of 3-7 business days, depending on the complexity of the issue. Industry reports show that around 85% of customers are satisfied with the service, and the efficiency of complaint handling is recognized.
Multi-language support
Mainly supports Bahasa Indonesia and English, and high-end customers such as Mega First can get additional language services such as Chinese or Korean, suitable for cross-border users.
🔒 security measures
Security of Funds
With LPS Deposit Insurance, the bank provides deposit protection of up to IDR 2 billion per customer. Anti-fraud measures include real-time transaction monitoring and abnormal behavior detection to effectively reduce the risk of funds.
Data security
The bank is ISO 27001 certified for information security, and customer data is stored through encryption. No major data breaches have been reported in recent years, and data protection measures are in line with industry standards.
🌟 Featured services and differentiation
Segment
student account: TabunganKu No management fee, deposit threshold as low as IDR 20,000, suitable for the student group.
Senior-friendly banking: Mega Ultima offers high-yield savings and insurance products to meet the needs of retirees.
Green financial products: Support ESG investment, including green bonds and sustainable funds, in response to environmental trends.
High Net Worth Services
Mega First Priority Banking is aimed at high-net-worth clients with a minimum asset threshold of around IDR 500 million, with a dedicated relationship manager, customized wealth management and priority services.
🏆 Market position and honors
Industry Rankings
With assets of around IDR 100-150 trillion (KBMI 3 category) in Indonesia's banking sector, PT Bank Mega Tbk is in the upper middle level and has strong market competitiveness, but it is smaller compared to large banks such as BCA, Mandiri, etc.
Awards
Infobank Best Mortgage Bank 2019 (Buku 3 category).
2020 Tempo Social Responsibility Contribution Award.
CNBC Indonesia's Best Big Bank Awards
