NAB

Bank Basic InformationNational

Australia Bank is a commercial bank, the full name of which is National Australia Bank Limited, established in 1982, through the merger of the National Bank of Australasia (established in 1858) and the Commercial Banking Company of Sydney (established in 1834). The headquarters is located at Level 28, 395 Bourke Street, Melbourne, Australia. NAB is a publicly traded company listed on the Australian Securities Exchange (ASX) under the ticker symbol NAB, with major shareholders including institutional investors (e.g. superannuation funds, insurance companies) and retail investors. As of October 2024, NAB has a market capitalisation of approximately $36.8 billion and has more than 600,000 shareholders.

NAB's services primarily cover Australia and New Zealand, with a presence in personal, commercial and institutional clients. In Australia, NAB has about 24% of the loan market share and 27% of the deposit market share; In New Zealand, through its subsidiary, Bank of New Zealand (BNZ), NAB is one of the largest banks. In addition, NAB has operations in Asia (through the London Representative Office), Europe and North America. As of 2024, NAB has approximately 800 branches (approximately 700 in Australia and 100 in New Zealand) and offers more than 7,000 ATMs through the Global ATM Alliance for easy access to and from customers. NAB also operates 3,500 Bank@Post outlets, providing additional service channels.

NAB is regulated by the Reserve Bank of Australia (RBA) and the Australian Prudential Regulation Authority (APRA). Banks participate in the Australian Financial Claims Scheme (FCS), with deposit insurance of up to A$250,000 (approximately US$167,000) per person per bank. In terms of compliance records, NAB has been noted for "no-service charges" and other misconduct uncovered in a 2018 RBA Commission investigation. In 2020, APRA required NABs to sign an enforceable commitment due to anti-money laundering (AML) violations, and banks subsequently strengthened their risk governance and compliance measures. In 2025, NAB partnered with INTERPOL to further enhance its AML and anti-financial crime capabilities, with no new significant compliance issues reported.

Financial healthNAB's

financial wellness is a key reflection of its position as a leading Australian bank. The following are the key financial indicators for the first half of 2025:

- Capital adequacy ratio: The core Tier 1 capital adequacy ratio (CET1) was 12.01%, which is higher than APRA's requirement for domestic systemically important banks (D-SIBs), showing a strong capital base.

- Non-performing loan ratio: In the first half of 2025, collective provisions accounted for 1.42% of credit risk-weighted assets, indicating good asset quality and a non-performing loan ratio lower than the industry average.

- Liquidity Coverage Ratio: NAB maintains strong liquidity through a diversified range of funding sources such as client deposits and international borrowings, having raised more than $20 billion in long-term funding in the first half of 2025.

For the first half of 2025, NAB reported cash gains of $3.55 billion, down 12.8% year-on-year, and total revenue of $9.1 billion, down 3.1% year-on-year, mainly driven by a 5bp decline in net interest margin (NIM) to 1.72%. Total assets of approximately $698.7 billion and a return on shareholders (ROE) of approximately 11.5%. The bank showed confidence in its capital strength by returning $2.6 billion to shareholders through an interim dividend of $85 cents (up 1.2% year-on-year) and a $3 billion share repurchase programme.

Deposit & Loan

ProductsNAB offers a wide range of deposit and loan products to meet the financial needs of individuals and businesses.

Deposits:

- Demand Deposits: such as NAB Classic Banking accounts, which are suitable for daily transactions and have a lower interest rate (about 0.25%, for example, in Australia).

- Term Deposits: Fixed interest rates are available from 1 month to 5 years, with deposit amounts ranging from $5,000 to $2,000,000 and a maximum interest rate of 4.10% p.a. (11 months). Customers can choose to pay interest monthly or at maturity, with 31 days' notice required for early withdrawal, otherwise interest rate adjustments may be faced.

- High Yield Savings Account: NAB iSaver offers a base rate of 1.50% plus a fixed incentive rate of 3.15% (4-month introductory period, maximum $20 million balance) for a total of 4.65%. NAB Reward Saver offers a bonus interest rate for fixed deposit customers, subject to monthly deposit conditions.

Loans:

- Mortgages: Fixed and variable rate mortgages are available, with a minimum variable interest rate of 5.39% (in June 2025, the loan-to-value ratio is ≤70% over LVR). Fixed-rate mortgages lock in an interest rate subject to a 0.10% lock-in fee. Flexible repayment options are available, such as early repayment (up to $30,000 cumulative fixed loan free of charge) or redrawdown (variable loan up to $100,000 per day).

- Car loans: By partnering with Plenti, we offer fixed or variable rate car loans starting from 7.99% with up to $100,000 and a 0.75% discount on electric vehicle loans.

- Personal Line of Credit: For example, NAB Personal Loan, with interest rates starting from 7.99%, is suitable for consumer needs, has no exit fees, and supports early repayment.

- Green Loans: Support energy and renewable energy projects, such as NAB Green Finance for Vehicles and Equipment, with a 0.5% interest rate discount.

- Investment Loans: NAB Equity Builder offers a 2% discounted floating rate loan for portfolio construction.

List of common

feesNAB's fee structure includes the following common fees:

- Account Management Fee: NAB Classic Banking accounts are free of monthly fees and are subject to conditions (e.g. students or customers under 30 years old). Other accounts may be charged AUD 5 per month.

- Transfer fees: Domestic transfers are usually free, international transfers are $20 AUD (sent in AUD via online banking), and foreign currency transfers are free.

- ATM Interbank Withdrawal Fee: $2.50 per trip using a non-NAB or non-Global ATM Alliance ATM, and a 3% foreign exchange transaction fee for overseas withdrawals.

Digital Service

ExperienceNAB's digital services are centered around the NAB Mobile app, available for iOS and Android platforms, with an App Store rating of 4.7 stars (based on 1,200 reviews) and a Google Play rating of 3.9 stars (based on 1,300 reviews). For the second year in a row, NAB Mobile has been named "Australia's Best Banking App" by Forrester Digital Experience Reviews.

Core Features:

- Pay bills and transfer money in real-time (PayID and BSB account transfers are supported)

- View account balances and transaction history

- Manage cards (activate, lock, report loss)

- Apply for products and sign agreements online

- Investment management (stocks, funds)

- Budget and expenditure analysis

- Digital Receipt Management (via Slyp)

Technological innovation

digital check deposits

- Artificial intelligence: Provide quick inquiries and personalized budget recommendations through virtual assistants.

- Open Banking API: Supports third-party service integrations that allow customers to access other bank accounts.

- Biometric login: Supports face recognition and fingerprint login to improve security and convenience.

- Digital wallets: Apple Pay, Google Pay, and Samsung Pay are supported, providing fast and secure payment methods.

NAB also offers the NAB Connect Mobile app, designed for enterprise customers and supports account management, bulk payment authorisation and PayID creation. NAB Internet Banking offers similar features and is suitable for desktop users.

Customer Service

QualityNAB provides customer service through multiple channels, ensuring that customers can get support at all times:

- 24/7 phone support: Individual customers can call 13 22 65 (Australia) or +61 3 8641 9142 (international) to respond around the clock in case of an emergency (e.g. lost card). Indigenous customers can call 1800 966 100 for dedicated support.

- Live chat: Live support via NAB Mobile and online banking with a virtual assistant to answer everyday questions.

- Social Media Response: Respond quickly to customer inquiries through Platform X

- Branch Services: Approximately 800 branches provide face-to-face support.

Security

MeasuresNAB has a number of measures in place to protect client funds and data:

- Security of Funds: Participate in a financial claims scheme up to $250,000. Fraud prevention using SMS Security, Visa Secure and real-time transaction monitoring prevented $237 million in customer losses in FY2024

- Data security: Compliance with the Australian Privacy Act 1988 with data encryption, firewalls and access controls in place, no major data breaches reported, and regular security audits by banks.

- Anti-fraud technology: including real-time transaction monitoring, two-factor authentication, regular security training for employees, and third-party privacy agreements.

Featured Services & DifferentiationNAB

caters to market segments with the following services:

- Student Accounts: The NAB Classic Banking account provides students with a no-monthly account with unlimited free transactions and ATM withdrawals, making it suitable for international students 。

- Dedicated banking for seniors: Retirement planning and retirement resources (e.g. My Aged Care guide) are available, but there are no dedicated banking products.

- Green finance products: Supporting green bonds, green car and equipment loans (0.5% interest rate discount), green commercial real estate financing and green agriculture financing, with more than $7 billion in environmental financing available in 2024.

- High Net Worth Services: NAB Private Wealth provides customised wealth management to high net worth clients through a partnership with JBWere, with a threshold of $

Market Position & Accolades

NAB is one of the four largest banks in Australia, with a market share of approximately 24% (loans) and 27% (deposits) in 2024. Globally, NAB is ranked 125th in the Global 2000 (2024) and 56th in terms of assets (2019). The bank has won several awards:

- "Best Banking App in Australia" (Forrester, 2023-2024).

- Ranked 44th in the "World's 100 Most Sustainable Companies" (Corporate Knights, 2021).

- "Best Responsible Investment Bank" (Euromoney).

- "Best Private Bank" (Global Finance, 2025).