name and background<
span style="font-family: sans-serif; color: black" > full name: Kapital Bank Open Joint Stock Company (Kapital Bank Open Co., Ltd
.). Founded: July 24, 1874, formerly known as Azerbaijan Savings Bank (Azerbaijan Savings Bank), on February 21, 2000 through the merger of the Azerbaijan Savings Bank, the Azerbaijan Agricultural and Industrial Bank and the Azerbaijan Industrial Investment Bank to form the Azerbaijan United General Joint Stock Bank (BUSBank), which was renamed Kapital Bank on December 29, 2004.
Headquarters location: Baku, Azerbaijan, Fizuli Street, 71
Shareholder Background: Kapital Bank is a public company listed on the Azerbaijan Stock Exchange under the ticker symbol AZ3001005157. PASHA Holding holds 81.08% of the shares, 16.93% by other companies and 1.99% by private shareholders. The bank's share capital consists of 205 million ordinary shares of Azerbaijani Manat (AZN) and 60 million non-cumulative preferred shares of AZN. PASHA Holding's support gives the bank a strong capital backing, while the listing structure gives it the flexibility to operate in a market-oriented manner.
service scope
Coverage area: Kapital Bank mainly serves the whole country of Azerbaijan, covering all major cities and regions, and has no overseas branches. The Bank focuses on supporting the development of the non-oil sector in Azerbaijan.
Number of offline outlets: As of December 2023, Kapital Bank has 118 branches and 46 divisions (including business outlets and self-service areas).
ATM distribution: The bank operates more than 1,000 ATMs across the country, including remote areas and liberated areas (such as Shusha's first ATM).
services and products
Kapital Bank provides a comprehensive range of financial products and services to individuals, SMEs and large enterprises, covering the following areas:
Corporate Banking: Investment loans, working capital loans, trade finance, bank guarantees, bridge loans and cash management services for large enterprises. The Birbank Biznes platform supports corporate clients with remote account management and trading.
SME Services: Commercial loans, guarantees, overdrafts and factoring services for SMEs up to 100,000 AZN, SME Center (SME Center) provides specialized financial advice and customized products.
e-banking: digital banking services including account management, transfers, payments and loan applications are provided through the Birbank platform, with 99% of non-loan transactions being completed online.
Other services: support 12 months of commission-free instalments through a line of credit in partnership with Umico, participation in government social projects (such as pension and payroll card services), and green banking products to support sustainable development.
> Personal Banking: Savings accounts (7% p.a.), fixed deposits (flexible replenishment up to 30 days before the end of the contract), consumer loans (up to 50,000 AZN), credit and instalment cards (e.g. Birbank card, which offers up to 30% cashback, double VAT refunds, 24-month interest-free instalments and 63-day grace period), foreign exchange services and online payment solutions.
Kapital Bank serves approximately 5.5 million individual customers and 35,000 legal entities, making it one of the most popular financial institutions in Azerbaijan thanks to its extensive product line and digital channels.
regulatory and compliance<
span style="font-family: sans-serif; color: black" > regulator: Kapital Bank is regulated by the Central Bank of Azerbaijan (CBAR) and is subject to the Azerbaijan Banking Act and international financial standards (such as Basel Committee guidelines). Its risk management system follows the CBAR's Enterprise Risk Management Standards for Banks.
Deposit Insurance Program: Kapital Bank participates in the Azerbaijan Deposit Insurance Fund (ADIF), which protects deposits of up to 30,000 AZN (approximately $17,600) per customer.
Recent Compliance Record: Kapital Bank has a strong compliance record and has no record of major violations. It strictly enforces Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) regulations and ensures compliance through three lines of defense (business unit, risk management department, and internal audit). The bank is regularly audited internationally and has received high ratings (Moody's Ba2, S&P BB-), one of the highest ratings in the banking sector in Azerbaijan.
financial health
Kapital Bank's financial performance reflects its market leadership and robust operations, as shown by the following key metrics (as of April 1, 2025):
Non-performing loan ratio (NPL): 3.5% (2021 data), which is below the industry average and reflects effective credit risk management.
Liquidity Coverage Ratio (LCR): The specific data is not disclosed, but the total deposits of banks reached 9 billion AZN (Q1 2025), indicating sufficient liquidity support.
> Capital Adequacy Ratio (CAR): 13.6% (2021 data), higher than the CBAR requirement of 10%, indicating a strong capital buffer.
As of the first quarter of 2025, Kapital Bank has total assets of 12 billion AZN, total loans of 5.3 billion AZN, and net capital of 1 billion AZN, The net profit for the nine months of 2024 was 166 million AZN, indicating its financial health and continued profitability.
digital service experience
APP & Online Banking: Kapital Bank offers digital banking services through the Birbank mobile app and Internet Banking platform. Birbank is the first fully digital bank in Azerbaijan with a Google Play and App Store user rating of around 4.5 out of 5 stars, and is widely praised for its convenience and rich features.
Core Features:
Real-time transfers: domestic and international bank card transfers via Birbank, based on BI-FAST and SWIFT systems.
Bill management: Payments on utilities, taxes, and loan repayments are supported.
investment tool integration: provides deposit management and loan application functions, but does not integrate stock or fund investment tools.
technological innovation:AI customer service: Launched AI-based banking assistant, Handle frequently asked questions and account inquiries.
behavioral scoring model: Analyze customer transaction data using the Dataiku platform to evaluate the loan ability of customers with no fixed income, up to 70% of their estimated income.
Open Banking API: Enables third-party developers to integrate payments and financial services through the Birbank platform.
Green Bank: Pioneered the introduction of the green banking concept in Azerbaijan to support the financing of environmentally friendly projects.
> face recognition: supports account login and transaction verification.
Kapital Bank expects more than 60% of loans to be disbursed through digital channels by 2026, with a digital deposit portfolio of 1.1 billion AZN in 2024.
customer service<
span style="font-family: sans-serif; color: black">Kapital Bank provides multi-channel customer service to meet the needs of individual and business customers:
e-mail: Email support is provided through the official website (www.kapitalbank.az) to handle account and product inquiries.
Live chat: The Birbank app and Internet Banking platform offer a live chat feature to respond quickly to customer questions.
self-service areas: Some outlets (e.g., SME Centers) have 24/7 self-service areas, ATMs and payment terminals that support NFC card access.
> phone: Customer Hotline *919 (domestic) or +994 12 493 99 99 (international) for 24/7 support.
security measures
Kapital Bank uses multiple layers of security measures to protect customers' assets and data:
Anti-Money Laundering & Anti-Fraud: Strict compliance with CBAR'S AML/CFT requirements, monitoring of suspicious transactions, and regular risk assessments.
transaction security: Corporate clients reduce the risk of unauthorised transactions through Birbank Biznes' multi-level authorization mechanism.
Physical security: Branches and ATMs are equipped with surveillance systems and security personnel to prevent theft and fraud.
> cybersecurity: Online transactions are secured using SSL encryption and multi-factor authentication, including facial recognition and SMS verification, and customer data is hashed and anonymized to ensure privacy.
Summary
Kapital Bank, the largest commercial bank in Azerbaijan, is the backbone of the domestic financial market with its 150-year history, extensive service network and leading digital capabilities. Banks meet the needs of individuals to large corporations through diversified products, solid financial performance, and customer-oriented innovation. Its contribution to SME support, digital transformation and financial reconstruction in the liberated areas further strengthened its market leadership. For customers who wish to carry out financial activities in Azerbaijan or are looking for convenient banking services, Kapital Bank is the preferred partner.
