DTBUL
is a commercial bank that is part of the Diamond Trust Bank Group, which has a wide range of operations in East Africa, including Burundi, Kenya, Rwanda, Tanzania and Uganda. Founded in 1945 as Diamond Jubilee Investment Trust (DJIT), DTBUL was officially transformed into a full-featured commercial bank in 1997. Its headquarters are located at DTB Centre, Plot 17/19, Kampala Road, Kampala, Kampala, Uganda. Shareholder profile shows that Diamond Trust Bank (Kenya) Limited holds at least 56.97% of the shares, indicating that it is privately owned.
DTBUL's service scope mainly covers the whole territory of Uganda, and as of the latest data, it has 36 branches and 52 ATMs, which are distributed in major commercial centers, providing customers with convenient offline services. In terms of regulation, DTBUL is regulated by the Bank of Uganda, which ensures that it complies with national financial regulations. In addition, DTBUL is a member of the Deposit Protection Fund of Uganda (DPF), which has a deposit insurance limit of up to 10 million Ugandan shillings per depositor per bank to protect customer funds.
Financial
HealthDTBUL's financial health can be assessed through group-level data, as it is part of the Diamond Trust Bank Group. In the first half of 2024, the group's net profit increased by 12% to Ksh 4.9 billion (about 350 million US dollars), reflecting its solid profitability.
Deposit & Loan
ProductsDTBUL offers a wide range of deposit and loan products to meet the needs of different customers. Deposit products include fixed deposits and demand deposits, with fixed deposit rates of up to 9% and a minimum deposit of Ugandan Shillings of 100,000, providing long-term savings growth opportunities. In addition, there are options such as time deposits and demand deposits, and the specific interest rate is adjusted according to the market.
Loan products include personal loans, commercial loans and long-term loans. Personal loans can be used for vacations, home improvements, or car purchases, commercial loans support business expansion and asset acquisitions, and long-term loans help achieve long-term projects.
Digital Service
ExperienceDTBUL's digital services are centered on its mobile banking app "DTB Uganda 24/7", which supports Android and iOS platforms, and provides functions such as account management, real-time transfers, and bill payments. The app supports facial recognition and fingerprint verification to secure transactions, and also includes the ability to locate nearby branches and ATMs.
In terms of technological innovation, DTBUL provides AI-driven customer support, robo-advisory services, and supports open banking APIs to facilitate the integration of third-party financial services. These features enhance the customer experience, especially when it comes to mobile payments and billing management.
Quality of Customer
ServiceDTBUL offers multi-channel customer service, including 24/7 phone support (calls to 0800242242, toll-free), live chat, and social media response. Available Monday to Saturday from 8 a.m. to 8 p.m. and Sunday from 10 a.m. to 2 p.m., covering most customer needs.
In
terms of security measures, DTBUL is protected by the DPF and the deposit insurance limit is up to 10 million Ugandan shillings per depositor per bank to prevent the risk of bank failure. Anti-fraud technology includes real-time transaction monitoring and card security features to ensure the safety of customer funds. In terms of data security, DTBUL complies with Uganda's Data Protection and Privacy Act 2019 and related regulations to ensure the privacy of customer information, and has not detected any recent major data breaches.
Featured Services & DifferentiationDTBUL
provides customized services for different market segments, with a special focus on small and medium-sized enterprise (SME) financial support, providing commercial loans and digital banking services.
Market Position & AccoladesAs
of December 2022, DTBUL was ranked 7th among Uganda's commercial banks by deposit and 8th by assets, demonstrating its solid position in the local market. The asset size is approximately 24.2 trillion Ugandan shillings (approximately US$623 million) and shareholders' equity is approximately 25 billion Ugandan shillings (approximately US$65 million). In terms of accolades, DTBUL won the "Best Payment Bank" and "Fintech Innovation Contribution" awards at the 2021 Finnovex East Africa Summit, reflecting its leadership in the payments and technology sector.
