Basic Bank Information
bank typeThe Allied Irish Banks (AIB) is a major commercial bank, founded in 1966 as a result of the merger of three historic banks: the Munster & Leinster Bank (1885), the Provincial Bank of Ireland (1825) and the Royal Bank of Ireland (1836).
Name & Background: AIB was incorporated in Dublin in 1966 and is headquartered at 10 Molesworth Street, Dublin Zone 2. Following the 2010 financial crisis, the Irish government held a stake of around 99.8% in AIB, but has now reduced its shareholding to around 12% through share buybacks, with plans to further reduce it to around 3% by 2025.
Scope of Services: AIB provides personal, commercial and corporate banking services primarily in Ireland and the United Kingdom. As of 2024, AIB has approximately 170 branches in Ireland. The bank also has a subsidiary in the UK, AIB Group (UK) plc. AIB's ATM network covers an extensive network, particularly in cities and major towns in Ireland. However, in 2022, AIB announced that it would close cash and check services at 70 branches in favor of cashless operations, raising concerns for customers in rural areas.
Regulation & Compliance: AIB is regulated by the Central Bank of Ireland. Its deposits are protected by the Irish Deposit Protection Scheme, with a maximum of €100,000 per customer per bank for their deposits.
Financial health
capital adequacy ratio: As of 2024, AIB's core Tier 1 capital adequacy ratio (CET1) is 16.0%, well above the regulatory requirement of 10.07%, indicating a strong capital base.
Non-performing loan ratio: As of June 2024, AIB's non-performing loan ratio was 3.2%, up from 3.0% in December 2023, mainly due to new non-performing loans.
Liquidity Coverage Ratio: AIB maintains a strong level of liquidity and complies with EU banking regulatory requirements, ensuring its stability in times of market stress.
Deposit & Loan Products
Deposit type: AIB offers a variety of time deposit products, and the interest rate varies according to the deposit term and amount. For example, the interest rate for a 6-month fixed deposit is 1.50% p.a. and 2.25% for a 2-year term.
Loans: AIB offers a variety of loan products, including home loans, personal loans, and credit cards. For example, AIB's mortgage interest rate is based on the customer's credit profile and the amount of the loan. In addition, AIB offers flexible repayment options to meet the needs of its customers.
List of common fees: AIB's Masterplan account is charged a quarterly account maintenance fee of €4.50. In addition, there may be other service fees, such as overdraft fees and interbank withdrawal fees, which can be found in AIB's Fees and Charges Guide.
Digital service experience
APP and online bankingAIB's mobile banking app is highly rated by users and offers a variety of features, including quickly checking account balances, sharing IBAN and account details, viewing and exporting statements for up to 7 years, reporting lost or stolen cards, freezing/unfreezing cards, resetting personal access codes (PACs) or restoring registration numbers, among others.
Technological innovation: AIB continues to invest in digital transformation, adopting the Temenos core banking platform to provide more modern and flexible banking services.
Customer Service Quality
Service Channels: AIB offers a variety of customer service channels, including phone support, live chat, and social media response. Customers can find relevant contact and support information through AIB's official website.
Complaint Handling: AIB is committed to providing high-quality customer service and handling customer complaints with high efficiency. Specific complaint processing times and user satisfaction can be found at AIB's Customer Service Center.
Multi-language support: AIB mainly provides services in English and Irish, which can pose a challenge for non-native language users. However, AIB offers multilingual support on its official website and customer service center to help customers of different languages.
Security measures
Security of funds: AIB's deposits are protected by the Irish Deposit Protection Scheme, with a maximum of €100,000 per customer per bank protected.
Data security: AIB follows the ISO 27001 standard, conducts regular audits, and undergoes independent assessments to ensure the effectiveness of its information security management system.
Featured Services & Differentiation
market segments: AIB offers exclusive accounts and wealth management products for students and seniors, designed to meet the needs of different customer groups. For example, AIB's Masterplan account offers a no-transaction fee account option for students and seniors.
High Net Worth Services: AIB's private banking services provide customized financial solutions for high net worth clients, including investment planning, lending services and banking. Clients can receive one-on-one service through a dedicated relationship manager to help them achieve their financial goals.
Market Position & Accolades
Industry ranking: AIB is one of the four largest commercial banks in Ireland and occupies an important position in the Irish banking industry. According to the 2024 financial report, AIB had an operating income of 4.9 billion euros and a net profit of 2.35 billion euros.
Awards: AIB has received several awards and recognitions in the field of digital banking and sustainable finance. For example, AIB has been named a leader in sustainable finance and is committed to promoting green finance and socially responsible investment.
Update
Reduction in government ownership: The Irish government plans to reduce its stake in AIB from 12% to around 3% through share buybacks, which is expected to be completed by 2025.
Digital Transformation: AIB continues to invest in digital transformation, adopting the Temenos core banking platform to provide more modern and flexible banking services.
Interest Rate Adjustments: AIB has lowered the four-year fixed mortgage interest rate by 0.25% from 3 July 2025 and offers customers a cash incentive of up to €3,000 for mortgage conversion to attract refinancing from new and existing customers.
Deposit Rates: AIB offers competitive deposit rates, such as fixed deposits of up to 2.25% per annum, designed to appeal to savers.
Fee Adjustments: AIB has adjusted its account maintenance fees for 2025, with Masterplan accounts charging an account maintenance fee of €4.50 per quarter in order to provide a more competitive service.
