Bank Basic InformationName
and Background United
Arab Bank P.J.S.C. was established in 1975 and is headquartered in Sharjah, United Arab Emirates. Originally a private joint-stock company set up as a joint venture between local UAE investors and French international financial institutions, it was converted into a public joint-stock company in 1982 by decree of the Sheikh of Sharjah. Currently, UAB has 20 branches in the UAE, mainly serving individual, corporate and Islamic banking clients.
Scope of
ServicesUAB is primarily in the UAE, providing customers with comprehensive banking services through its 20 branches and extensive ATM network.
Regulation &
ComplianceUAB is regulated by the Central Bank of the United Arab Emirates (CBUAE) and adheres to the bank's regulations and guidelines. In addition, UAB has been awarded ISO 27001:2022 Information Security Management System certification, demonstrating its commitment to data security and risk management.
As of Q1 2025, UAB's capital adequacy ratio (CAR) ratio and core Tier 1 capital adequacy ratio (CET1) of 12.6% were above regulatory requirements. The non-performing loan ratio (NPL) fell to 3.4%, indicating good asset quality. In terms of liquidity, the Stable Resource Ratio (ASRR) was 74% and the Qualified Liquid Assets Ratio (ELAR) was 18%, both of which remained at healthy levels.
Deposit & Loan
ProductsDeposit UAB
offers a variety of deposit products, including demand deposits, time deposits and Flexi-Fixed Deposits. Among them, the flexible time deposit offers an interest rate of up to 3.75% p.a., a tenor of up to 3 years, supports AED and USD, and has no penalty for early withdrawal.
Loan UABs
have a personal loan amount of up to 20 times their monthly salary, a maximum repayment period of 48 months, and an interest rate as low as 4.89%. The annual percentage rate (APR) for a mortgage ranges from 3.27% to 4.22%, depending on the loan amount and term.
List of common fees
Account management fee: Depending on the account type, a monthly or annual fee may apply.
Transfer fee: Domestic transfers are usually free of charge through online banking, but in-branch fees may apply.
ATM withdrawal fee: Free of charge when using UAB ATMs, fees may apply for ATMs from other banks.
Overdraft fee: A fee is charged based on the amount and duration of the overdraft.
Hidden Fee Alert: Some accounts may require a minimum balance and may be charged if it is not met.
Digital Service Experience
APP and the mobile
banking app of UAB support fingerprint and facial recognition login, and provide functions such as bill payment, account management, and real-time transfer.
Technological
InnovationUAB continues to invest in digital transformation to improve customer experience and operational efficiency. Its online banking platform offers more than 50 services that support 24/7 banking.
Customer Service Quality
Service
ChannelUAB offers a 24/7 customer service hotline, live chat, and email support to ensure that customers can get help at all times.
Complaint
HandlingUAB is committed to handling customer complaints and suggestions in a timely and efficient manner, and is committed to improving customer satisfaction.
Multilingual
supportUAB's online banking and mobile app are available in English and Arabic, making it easy for customers with different language backgrounds to use.
Security MeasuresSecurity
of Funds
UAB has been awarded ISO 27001:2022 certification, demonstrating its high standards in information security management. In addition, UAB has partnered with Resecurity to strengthen cybersecurity and fraud prevention measures to protect customer funds.
Data Security
UAB uses advanced encryption technology and real-time transaction monitoring system to ensure the security and privacy of customer data. So far, there have been no public reports of a major data breach at UAB.
Featured Services & Differentiated
SegmentsUAB
offers a diverse range of products and services to meet the needs of different customer segments, including consumer banking, corporate banking and Islamic banking. In addition, UAB also provides customized wealth management services to meet the financial needs of high-net-worth customers.
Market Position & AccoladesUAB
has a strong position in the UAE banking industry and is committed to providing high-quality financial services to its clients.
AwardsUAB has won a number of industry awards, including "Best Retail Bank", "Most Innovative SME Bank" and "Best Loyalty Program", reflecting its excellence in customer service and product innovation.
