basic bank information
Name and background
Established in 1973, Bank of Sharjah PJSC is the first commercial bank in the Emirate of Sharjah in the UAE and the fifth bank in the country. The head office is located at Al Khan Street, Sharjah City. The bank is listed on the Abu Dhabi Stock Exchange (ADX) and is a listed commercial bank. Its major shareholders include local government and private investors in the UAE.
Scope of Services
Bank of Sharjah operates primarily within the UAE with 8 branches covering major cities such as Sharjah, Dubai and Abu Dhabi. The Bank provides services such as personal banking, corporate banking, investment banking, and wealth management.
Regulation & Compliance
The bank is regulated by the Central Bank of the United Arab Emirates (CBUAE) and follows the country's banking regulations and standards. In addition, Bank of Sharjah has been certified to ISO/IEC 27001:2013 for its Information Security Management System, demonstrating its compliance with international standards in information security management.
financial health
Key Metrics
capital adequacy ratioAs of the first half of 2024, Bank of Sharjah has a capital adequacy ratio of over 15%, with a Tier 1 and common equity Tier 1 (CET1) ratio of approximately 14%.
Liquidity Coverage Ratio: The loan-to-deposit ratio is 86.63%, indicating that the bank has good liquidity management capabilities.
Deposit and loan products
Deposit products
Bank of Sharjah offers a variety of deposit accounts, including current savings accounts and call accounts. The Notices Account allows clients to withdraw funds with advance notice and pay interest on a quarterly basis based on the daily settlement balance. The account supports the United Arab Emirates Dirham (AED) and other major currencies.
Loan Products
The bank offers a variety of loan products, including personal loans, corporate loans, and more. Personal loans are geared towards salaried customers working in the UAE, with competitive interest rates and flexible repayment options.
list of common fees
Bank of Sharjah does not explicitly list common fees such as account management fees, transfer fees, overdraft fees, and ATM interbank withdrawal fees on its official website. Customers are advised to contact the bank directly for detailed fee information before opening an account or using the relevant services.
digital service experience
APP & Online Banking The
bank offers a mobile banking app called "eBOS Mobile", which supports functions such as account balance inquiry and transfer. Users can access banking services anytime and anywhere through the app.
Technological innovation
Bank of Sharjah continues to invest in digital transformation to enhance the online banking experience for its customers. While it doesn't currently offer advanced features such as AI customer service or robo-advisors, its mobile banking app already covers basic banking services.
quality
of customer service
Service Channels
Customers can contact Bank of Sharjah's customer service team through multiple channels such as phone, live chat, and social media. The bank's customer service hours are Monday to Friday from 8:00 a.m. to 4:00 p.m. and Saturday from 8:00 a.m. to 3:00 p.m.
Complaint Handling
Bank of Sharjah is committed to responding quickly to customer complaints and resolving them within a reasonable time. Customers can submit complaints or feedback through the "Contact Us" page of the official website.
Multi-language support
The bank's services are mainly available in English and Arabic and are suitable for both local customers and expatriates working in the UAE.
security measures
Security
of Funds Bank of Sharjah has been certified to ISO/IEC 27001:2013 for its information security management system, demonstrating that it complies with international standards in information security management. The certification covers technical support, network and infrastructure, application development and support, and data center management.
Data Security
The bank has several measures in place in terms of information security to protect the security and integrity of customer data. So far, there have been no public reports of a major data breach at the bank.
Featured Services & Differentiation
Market Segments
Bank of Sharjah offers a variety of account types and financial products to meet the needs of different customer groups, including individuals, corporates, and high net worth customers. In addition, the bank also provides wealth management services to help clients achieve asset growth.
High Net Worth Services
Since 2012, Bank of Sharjah has established a private banking and wealth management division focused on providing diversified financial products and investment opportunities to high-net-worth clients. The department consists of a team of experienced professionals who are committed to providing top-notch service and ensuring customer satisfaction.
Market Position & Accolades
Industry Rankings
Bank of Sharjah is one of the leading commercial banks in the UAE and has a significant presence in the country's banking sector. The bank plays a key role in the UAE's financial system, supporting the country's economic development.
Awards
The bank has received several international awards for its excellent service quality and operational efficiency.
