Basic InformationUnited
Bank Limited (UBL) is one of the leading commercial banks in Pakistan, established in 1959 and headquartered in Karachi. The bank is currently a wholly owned subsidiary of the UK-based Bestway Group, a diversified multinational group with operations in various sectors including cement, retail and banking. UBL is listed on the Pakistan Stock Exchange under the ticker symbol UBL.
Scope of
ServicesUBL has branches on four continents, with more than 1,400 branches and more than 1,100 ATMs, covering an extensive service network. In addition, UBL is also a pioneer in branchless banking services in Pakistan, and its UBL Omni platform provides convenient digital banking services. Customers can access banking services around the clock through UBL's internet banking.
Regulation &
ComplianceUBL is regulated by the State Bank of Pakistan (SBP) and is fully compliant with SBP's Minimum Capital Requirement (MCR), Capital Adequacy Ratio (CAR) and Liquidity Ratio (LR) requirements. In addition, UBL has been awarded ISO 27001:2022 certification, indicating that it meets international standards in information security management.
Financial HealthAccording
to 2023 data, UBL's common equity tier 1 capital (CET1) ratio to risk-weighted assets is 11.74%, and the total capital adequacy ratio is 16.62%. The bank's Liquidity Coverage Ratio (LCR) and Net Stable Funding Ratio (NSFR) are both significantly higher than regulatory requirements, demonstrating strong liquidity conditions.
Deposits &
LoansDepositsUBLs
offer a variety of deposit products, including demand deposits, time deposits, and high-yield savings accounts. For example, the Super Money Market account has an annual interest rate of 0.65%, while the 5-month interest rate for Digital CDs is 4.25% and the 11-month interest rate is 4.00%.
Loan products:
UBL's loan products include home loans, car loans, and personal lines of credit. For example, UBL CashPlus is a personal loan product that offers flexible repayment options designed to meet the various financial needs of customers.
List of Common FeesUBL
has a transparent fee structure such as account management fees, transfer fees, overdraft fees, and ATM interbank withdrawal fees, which may vary depending on the account type and transaction method. Customers should learn more about the relevant fee information before opening an account to avoid unnecessary costs.
Digital Services
ExperienceUBL's digital banking app, available for download on Google Play and App Store, provides biometric authentication such as fingerprint and facial recognition to keep accounts secure. Users can view account balances, transaction history, and perform operations such as bill payments and fund transfers at any time.
Customer Service
QualityUBL offers 24/7 customer support, and customers can contact the bank through multiple channels such as phone, online chat, and social media. In addition, UBL has an online complaint registration platform that allows customers to submit feedback and complaints.
Security Assurance
MeasuresUBL attaches great importance to the security of client funds and data and has been awarded ISO 27001:2022 certification, indicating that it meets international standards in information security management. In addition, UBL is PCI DSS certified, ensuring the secure handling of payment card data.
Featured Services & DifferentiationUBL
offers a variety of featured services to meet the needs of different customer groups. For example, the UBL Omni platform provides a convenient digital banking solution for customers who do not have access to traditional banking services. In addition, UBL also provides private banking services for high-net-worth clients, providing customized financial solutions.
Market Position & Accolades
UBL is a leading player in the banking industry in Pakistan and has received several industry awards. For instance, at the 2024 Asian Banking & Finance Awards, UBL won several awards such as "Digital Transformation of the Year", "Digital Bank Award", "Mobile Banking & Payments Initiative of the Year" and "Mobile App Award", reflecting its excellence in the field of digital banking.
