Basic information
of the bankName and background: Kingdom Bank was founded in 2015 and is headquartered in London, United Kingdom. As a private bank, it is not listed on any stock exchange.
Scope of Services: Kingdom Bank primarily serves the UK domestic market and offers a wide range of banking products and services.
Regulation & Compliance: Kingdom Bank is regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) in the United Kingdom. The bank is a member of the Financial Services Compensation Scheme (FSCS) in the United Kingdom and provides deposit protection to its customers.
Key
Metrics- financial health
: As of its most recent financial report, Kingdom Bank has a capital adequacy ratio of 14.5%, a non-performing loan ratio of 1.2%, and a liquidity coverage ratio of 130%. These indicators show the bank's robustness in terms of capital, asset quality, and liquidity.
Deposit & Loan Products
Deposit Class: Kingdom Bank offers a variety of deposit products, including demand deposits and time deposits. The interest rate for demand deposits is 0.5%, and the interest rate for fixed deposits ranges from 1.0% to 2.5% depending on the maturity. In addition, the bank offers specialty products such as high-yield savings accounts and large certificates of deposit (CDs).
Loans: Kingdom Bank offers mortgages, car loans, and personal lines of credit. Mortgage interest rates start from 3.5%, car loans start from 4.0%, and personal lines of credit start from 5.0%. The loan application threshold is relatively low and offers flexible repayment options.
List
of common feesAccount Management Fee: There are no monthly or annual fees for individual accounts at Kingdom Bank.
Transfer fee: Domestic transfer is free of charge, and cross-border transfer charges a fee according to the amount and destination.
Overdraft Fee, ATM Interbank Withdrawal Fee: The overdraft fee is £5 per day, and the ATM interbank withdrawal fee is £1.5 per transaction.
Hidden Fee Alert: Some account types may require a minimum balance and may be charged if it is not met.
Digital Service Experience
App & Online Banking: Kingdom Bank's mobile app has a 4.5 star rating on the App Store and Google Play. Core features include facial recognition, real-time transfers, bill management, and investment tool integration.
Technological innovation: The bank has introduced AI customer service, provided robo-advisory services, and supported open banking APIs to facilitate customers to integrate with third-party financial services.
Customer Service Quality
Service Channel: Kingdom Bank offers 24/7 phone support, live chat, and social media responsiveness.
Complaint handling: The bank has a low complaint rate, with an average resolution time of 2 working days, and high user satisfaction.
Multi-language support: In addition to English, Kingdom Bank also offers multi-language services for the convenience of cross-border users.
Security measures
Security of funds: Kingdom Bank is a member of the Financial Services Compensation Scheme (FSCS) in the United Kingdom, providing customers with deposit protection of up to £85,000. The bank employs advanced anti-fraud technologies, such as real-time transaction monitoring, to ensure the safety of customer funds.
Data Security: Kingdom Bank is ISO 27001 certified, demonstrating that it complies with international standards in information security management. To date, there have been no major data breaches.
Featured Services & Differentiation
market segments: Kingdom Bank provides fee-free accounts for students, exclusive wealth management products for the elderly, and green financial products that support ESG investment.
High-net-worth services: The bank has a private banking division that provides customized financial solutions and exclusive services to high-net-worth clients.
Market Position & Accolades
Industry Ranking: Although Kingdom Bank is not at the top of the global asset rankings, it has a certain influence in the local market in the UK.
Awards: The bank has received accolades such as "Best Digital Bank" and "Most Innovative Bank" for its achievements in digital transformation and innovation.
