ASN Bank is a state-owned commercial bank that is part of de Volksbank and focuses on sustainable development.
is regulated by the Dutch Central Bank and the European Central Bank, and deposits are insured up to €100,000.
The financial position is strong, with a capital adequacy ratio of 27.8% and a liquidity coverage ratio of 191% in 2024, but non-performing loan data is not available.
Deposit products include savings accounts with floating interest rates of up to 1.55% and fixed deposits of up to 2.65%, while loans focus on mortgages starting at 3.19%.
Fees include a monthly account fee of €3.65, and transfer and ATM fees vary but are limited on a case-by-case basis.
With a rating of 3.2, the mobile app offers features such as facial recognition and real-time transfers, and supports open bankingCustomer
service is available via phone and chat, and complaints are handled within 10 days, mostly in Dutch.
It is known for its sustainable investments and has won awards such as "Most Customer-Friendly Bank".
Type and
OwnershipASN Bank may be a state-owned commercial bank operating as a brand under de Volksbank, which was nationalized by the Dutch government in 2013. This makes it a state-owned enterprise with a focus on retail banking with a sustainable development mission.
Background
full name: ASN Bank
Headquarters: The Hague, NetherlandsOwnership
: Nationalized through de Volksbank, unlisted and focused on environmental and social sustainability.
Service coverage and infrastructure
coverage: mainly serving the Netherlands, with a potential international presence through de Volksbank.
Physical branches: Customers access about 320-360 branches through de Volksbank's network, as ASN Bank itself does not have a separate branch.
Regulatory & Compliance
RegulatorASN Bank is regulated by the Dutch Central Bank (De Nederlandsche Bank, DNB) and the European Central Bank (ECB) to ensure compliance with national and EU financial standards.
Deposit
insuranceIt participates in the Netherlands' deposit guarantee scheme, which provides protection of up to €100,000 per depositor's deposit, providing a guarantee to depositors.
Financial HealthKey
Financial Ratios
Capital adequacy ratio: 27.8% in 2024, indicating strong capital reserves relative to risk-weighted assets.
Non-Credit Loan Ratio: Not publicly available, limiting insight into asset quality.
Liquidity Coverage Ratio: 191% in 2024, showing strong liquidity to pay short-term debt.
These indicators indicate that ASN Bank is financially stable, but due to the lack of non-performing loan data, a full assessment is warranted with caution.
Deposits & LoansDeposit
Products
interest rate:
ASN Ideaalsparen (Savings Account): 1.55% variable rate up to €25,000, 1.35% from €25,000 to €100,000, 0.55% over €100,000, billed monthly.
ASN Depositosparen: Fixed interest rate up to 2.65% for 1, 5 or 10-year terms with a minimum deposit of €500.
Product Features: Focus on sustainability and invest funds in environmental projects.
Loan products
mortgage loans: Fixed-rate options from 1 year to 20 years, starting at 3.19%, providing homebuyers with sustainable financing options.
Car & Personal Loans: Not directly provided by ASN Bank; Customers may need to use other brands of de Volksbank for these purposes.
Common feesFee
structure
Account maintenance: €3.65 per month for a payment account, including a payment card and savings, free for the first 3 months.
Additional card: €1.35 per month for additional payment cards.
Card replacement: €4.50 per replacement.
Transfer fees: Domestic transfers may be free, while international transfers incur fees, but the exact amount is not specified.
Digital Services Experience
App & Online Banking
User rating: 3.2 on Google Play with over 1,880 reviews, indicating moderate user satisfaction.
Core features: including balance viewing, transaction history, real-time transfers, bill management, investment tools, and facial recognition for logins.
Innovation: Support for open banking
customer service quality
service channels
through Nordigenavailable by phone from 8:00 a.m. to 18:00 a.m. on weekdays, with an average wait of 10 minutes, and more Chat support is available from 9:00 to 17:00 via app or online banking.
Market Position &
AccoladesIndustry Ranking
the second most sustainability-driven bank in the Netherlands, after Triodos Bank, with a strong focus on climate-friendly banking.
Recognized as the country's second-largest climate-friendly bank, it underscores its leadership in the environment.
Won the "Most Customer-Friendly Bank" award, reflecting the good customer relationship and service quality, and enhancing the reputation of the market.
