First
Abu Dhabi Bank (FAB) is the largest bank in the UAE, established in 2017 through the merger of the National Bank of Abu Dhabi (NBAD) and the United National Bank (FGB). Headquartered in Abu Dhabi, the main shareholder is the Abu Dhabi Investment Commission (ADIC), the investment arm of the Abu Dhabi government, which holds more than 60% of FAB's shares. FAB is listed on the Abu Dhabi Stock Exchange under the ticker symbol "FAB".
Scope of
ServicesFAB has branches in many countries and regions around the world, including the United Arab Emirates, Saudi Arabia, Kuwait, Egypt, Sudan, Oman, the United Kingdom, France, Switzerland, the United States, China, Singapore, India, South Korea and Hong Kong. Within the UAE, FAB has an extensive network of branches and ATMs that offer a full range of banking services.
Regulation &
ComplianceFAB is regulated by the Central Bank of the UAE and complies with relevant financial regulations and compliance requirements. In addition, FAB is a member of the UAE Deposit Protection Scheme, and customer deposits are protected. FAB is committed to maintaining a culture of high standards of compliance and ensuring that its business operations are in line with international best practices.
Financial HealthAs
of 2024, FAB's Capital Adequacy Ratio (CAR) is 16.5%, which is above the minimum requirements set by the Central Bank of the UAE, demonstrating a strong capital base. The non-performing loan ratio (NPL) remained at around 3.2%, reflecting good asset quality. The Liquidity Coverage Ratio (LCR) is over 120%, indicating that FAB is performing well in terms of liquidity management.
Deposits & LoansDeposit
FABs offer a wide range of deposit products, including demand deposits, time deposits, high-yield savings accounts and CDs. The fixed deposit interest rate is set depending on the term and amount of the deposit, and is usually between 1.5% and 3.0%. High-yield savings accounts and CDs offer customers a more attractive choice of interest rates.
Loan category:
FAB's loan products include home loans, car loans, and personal lines of credit. Mortgage interest rates typically range from 3.5% to 4.5%, car loans around 3.0% to 4.0%, and personal lines of credit between 4.0% and 5.5%. FAB offers flexible repayment options, including early repayment and loan restructuring, to meet the different needs of customers.
List of common feesFAB's
account management fee varies depending on the type of account, and some accounts may be exempt from monthly or annual fees. Domestic transfers are usually free or charge a small fee, and cross-border transfer fees vary depending on the destination and amount. ATM interbank withdrawals may incur fees that vary depending on the type and location of the transaction. Clients should be aware of the minimum balance requirements to avoid possible account maintenance fees.
DigitalService ExperienceFAB's
mobile banking app has a rating of 4.5 stars or more on the App Store and Google Play, with positive user reviews. The app offers features such as facial recognition login, real-time transfers, bill payments, account management, and investment tools. FAB actively adopts technological innovations, including AI customer service, robo-advisors, and open banking API support, to enhance the customer experience.
Customer Service Quality
FAB offers 24/7 customer service support, including phone support, live chat, and social media response. The customer complaint handling mechanism is perfect, and we are committed to solving customer problems in the shortest possible time and continuously improving customer satisfaction. FAB provides multilingual services to meet the needs of customers with different language backgrounds, especially for cross-border users.
Security
MeasuresFAB provides protection for client funds and participates in the UAE's deposit insurance scheme. In terms of anti-fraud, FAB uses real-time transaction monitoring and advanced security technology to protect customer accounts. In terms of data security, FAB is ISO 27001 certified, ensuring the confidentiality and integrity of customer information.
Featured services and differentiated
FAB provides customized services for different customer groups, such as fee-free accounts for students, exclusive wealth management products for the elderly, and green financial products to support sustainable development. For high-net-worth clients, FAB provides private banking services, including customized financial solutions and dedicated relationship manager services.
Market Position &
HonorFAB has an important position in the global banking industry, and its asset scale ranks among the top in the world. It has won many international awards such as "Best Digital Bank" and "Most Innovative Bank", reflecting its leading position in fintech and customer service.
