name and background<
span style="font-family: sans-serif; color: black">Full name: Expressbank Open Joint Stock Company
was founded on June 21, 1989, initially operating under the name "Azernagliyyatbank" (Azerbaijan Transport Bank), renamed Expressbank on February 1, 2010, and completed state registration on March 4, 2010.
Headquarters location: 134C Yusif Vazir Chamanzaminli Street, Ataturk Avenue, Baku, AzerbaijanShareholder
Background: Expressbank is a public company, listed on the Azerbaijan Stock Exchange, the shareholders are mainly local legal entities, the specific shareholder structure is not disclosed. It is controlled by local capital, emphasizes market-oriented operation, and is recognized by international rating agencies.
service scope
coverage area: Expressbank mainly serves the whole of Azerbaijan, covering the cities of Baku, Sumgait, Ganja, Mingaichaur, Barda, Kusar, Hachmaz and Shirwan, and has no overseas branches, but supports cross-border financial services through international payment systems such as Visa and MasterCard.
Number of offline branches: As of 2023, the bank has 16 branches, 6 of which are located outside Baku, with a focus on urban and regional coverage.
ATM distribution: The bank operates about 70 ATMs and 3,500 POS terminals, covering major cities and commercial locations across the country, and 700 ExpressPay payment terminals, which support 24/7 self-service.
services & products
Expressbank provides comprehensive financial services to individuals, SMEs and large enterprises, with product lines including:
personal banking: Savings accounts, fixed deposits, consumer loans (up to 70,000 AZN, interest rate from 10.9% per annum), credit and debit cards (Visa, MasterCard, American Express, Union Pay, etc.), and foreign exchange services. Featured products include commission-free loans and 63-day interest-free installment cards.
Corporate Banking: provides investment loans, working capital loans, trade finance, bank guarantees and cash management services to businesses. Expressbank supports commercial loans from the Government Entrepreneurship Development Fund, providing state guarantees and subsidies.
SME services: Customized loans, overdrafts and factoring services for small and medium-sized enterprises, especially to support entrepreneurs in liberated areas (e.g. Karabakh) and contribute to regional economic development.
e-banking: 7/24 online banking services including account management, transfers, bill payments and loan applications through the Express24 platform.
payment service: Partnered with Zolotaya Korona to provide fast money transfers that support utility bills, mobile top-ups, internet and insurance payments, through channels such as ATMs, payment terminals and e-wallets.
Expressbank offers a wide range of services, especially in the areas of cashless payments and SME financing, with a high level of customer satisfaction.
regulatory and compliance
regulator: Expressbank is regulated by the Central Bank of Azerbaijan (CBAR), operates in accordance with the Azerbaijan Banking Act and international financial standards (such as the Basel Accord) and holds a banking license issued by CBAR on December 30, 1992 (No. 119).
Deposit Insurance Program: The bank participates in the Azerbaijan Deposit Insurance Fund (ADIF), which protects deposits of up to 30,000 AZN (about $17,600) per customer.
Recent Compliance Record: Expressbank has performed well in terms of compliance and has no record of major violations. It strictly enforces Anti-Money Laundering (AML) and Counter-Terrorism Financing (CFT) regulations and is regularly audited by international parties. The bank has received a "B+" rating (October 2024) from the international rating agency Fitch Ratings with a stable outlook, making it one of the highest ratings in the Azerbaijani banking sector.
financial health
Expressbank's financial performance reflects its solid operation, and the following key indicators (the specific data is not fully disclosed, based on industry trends):
Non-performing loan ratio (NPL): below the industry average (0.3% NPL for the banking sector in Azerbaijan in 2022), reflecting effective risk management.
Liquidity Coverage Ratio (LCR): Robust liquidity management, with banks maintaining sufficient liquidity through a diversified network of deposits and payment terminals.
> Capital Adequacy Ratio (CAR): 12% higher than the CBAR requirement and expected to be between 15%-20%, indicating a strong capital buffer.
As of 2023, Expressbank's total assets and loan portfolio size are not disclosed, but it ranks highly in the Azerbaijani banking sector, and Fitch Ratings' stable rating shows its financial health and resilience.
digital service experience<
span style="font-family: sans-serif; color: black" > APP and online banking: Expressbank provides the Express24 mobile app and internet banking platform. With a rating of around 4.0 out of 5 stars on Google Play and the App Store, Express24 is praised for its convenience and versatility, but its retail features are relatively limited.
core functionality:
real-time transfers: supports domestic and international transfers via Express24, based on BI-FAST and SWIFT systems.
Bill Management: Utility bills, mobile recharges, internet, and insurance payments are supported.
investment tool integration: Doesn't offer stock or fund investment features, but supports deposit management and loan applications.
technical innovation:AI customer service: Express24 integrates an AI-powered chatbot to handle common questions and account queries.
Open Banking API: Enables third-party developers to integrate payments and financial services and promote the open banking ecosystem.
Pay-logic processing center: in partnership with CBAR, it integrates ATMs, payment terminals and e-wallets to support public services and bill payments.
Visa B2B Connect: Introducing Visa's digital payment platform in 2022 to improve the efficiency of cross-border payments for businesses.
>Face recognition: Support account login and transaction verification.
Expressbank is a leader in the field of cashless payments, having repeatedly received the "Leading Contactless Payment Bank" award from the Association of Banks of Azerbaijan in 2018-2020.
customer service
Expressbank provides multi-channel customer service to meet the needs of individual and business customers:
phone: Customer hotline +994 12 138 (domestic) or +994 12 493 00 91 (international) for 24/7 support.
email: via the official website (www.expressbank.az) provides e-mail support, handles account and product inquiries.
Live chat: The Express24 platform offers a live chat feature to quickly respond to customer questions.
Branch service: 16 branches offer face-to-face consultations, and some support 24/7 self-service.
security measures<
spanstyle="font-family: sans-serif; color: black">Expressbank uses multiple layers of security measures to protect customer assets and data:
Anti-Money Laundering & Anti-Fraud: Strict compliance with CBAR's AML/CFT requirements, monitoring of suspicious transactions, and regular risk assessments.
Transaction security: Enterprise customers reduce the risk of unauthorized transactions through Express24's multi-level authorization mechanism.
Physical security: Branches and ATMs are equipped with surveillance systems and security personnel to prevent theft and fraud.
> cybersecurity: Online transactions are protected using SSL encryption and multi-factor authentication, including facial recognition and SMS verification, and customer data is anonymized to ensure privacy.
featured services and differentiation
Expressbank is unique among the Azerbaijani banking sector thanks to its long history and innovative capabilities:
Heritage: Founded in 1989 as one of the first commercial banks in Azerbaijan, it has more than 35 years of experience in the industry.
Cashless payment leader: 2018-2020 consecutive "leading contactless payment bank" award, POS terminals and payment terminal network covering 3,500 points across the country.
SME support: to support the economic development of the Karabakh region by providing state-guaranteed commercial loans to entrepreneurs in the liberated areas.
Social Responsibility: Winner of the "Corporate Social Responsibility" and "Financial Education Supporter" awards of the Association of Banks of Azerbaijan several times, actively promoting cashless payments and financial literacy in 2018-2020.
promotions: Attract new customers with seasonal commission-free loans (e.g., March 8 and March 18-19 events, starting at 10.9% APR).
Visa cooperation: Through the "Visa ilə AL" campaign, customers can use their Visa cards to participate in lucky draws at designated stores, enhancing customer stickiness.
summary
ExpressbankAs one of the oldest commercial banks in Azerbaijan, Expressbank occupies an important position in the domestic financial market thanks to its private background, extensive payment network and leading digital capabilities. The bank meets the needs of individuals to small and medium-sized enterprises through diversified products, solid financial performance and customer-oriented innovation. Its contribution to cashless payments, SME financing and economic support in the liberated areas has further strengthened its market position. Expressbank is a trusted choice for customers looking for convenient financial services in Azerbaijan or to support regional growth.
