name and background
full name: Bank Hapoalim B.M
founded: 1921
headquartered in Tel Aviv, Israel, 24-32 Yehuda Halevi Street
Shareholder Background: Publicly listed, 60% public and 14.8% government-owned, with major shareholders including Shlomo Eliyahu and Barnea Investments (10% each).
service scope
Geographical coverage: The bank serves the whole of Israel, covering the cities of Tel Aviv, Jerusalem, Haifa, etc., and provides international services through subsidiaries and representative offices such as Luxembourg, the United States, Switzerland, the United Kingdom, Mexico, Uruguay, Romania, Jersey and China.
Number of offline outlets: As of 2024, it operates approximately 250 branches, including 35 branches of Arab Israel Bank, covering northern Israel and the triangle.
ATM distribution: The number of ATMs is not disclosed, and it is widely distributed in branches, commercial areas and shopping malls, supporting cash deposits and withdrawals, contactless payments and cardless withdrawal services. In 1974, Israel's first ATM (Discountomat) was launched, establishing its technological leadership.
services and products
Bank Hapoalim Diversified financial services for corporate and institutional customers:
Corporate Banking: Commercial loans, trade finance (letters of credit, guarantees), cash management, payroll projects, and foreign exchange transactions for SMEs, large corporations, and multinational corporations. Corporate Banking supports large-scale infrastructure projects through LeumiTech, which provides customized financing and cross-border services for high-tech companies.
Private Banking: provides wealth management, investment advisory and cross-border account services to clients with financial assets of more than NIS 3 million, operating through 7 private banking centers and overseas branches (e.g. Leumi USA, Leumi UK).
Capital Markets Services: Manage bank proprietary portfolios and provide securities trading, derivatives and foreign exchange services through Leumi Capital Markets, covering the Tel Aviv Stock Exchange and international markets.
e-banking: provides account management, transfers, bill payments and investment transaction services through online banking and mobile applications.
> personal banking: Checking accounts, savings accounts, fixed deposits, consumer loans, mortgages (including "Leumi Digital Mortgage"), credit cards (Visa, MasterCard issued through Israel Credit Cards Ltd.-Cal) and investment products are available. Featured services include Poalim YOUNG (offers for young customers who open accounts for the first time) and Poalim PLUS (offers account opening offers and additional services).
regulatory and compliance<
span style="font-size: inherit">Regulated: Bank of Israel.
Deposit Insurance Program: Participation in the Israel Deposit Insurance Program, the exact amount of which is not disclosed. Leumi USA, a U.S. subsidiary, is a member of the FDIC and is insured up to $250,000 per customer deposit.
Recent Compliance Record: In 2014, a deferred prosecution agreement was reached with the U.S. Department of Justice, acknowledging to assist clients in concealing assets in offshore accounts. In 2020, the United Nations was included in the database for its operations in the West Bank and the Golan Heights, which involved international law disputes. In 2021, Norway's KLP pension fund divested due to its settlement financing activities. In 2011, NIS 130 million was paid to settle 3,577 dormant account disputes involving Holocaust victim deposits.
key
metrics (based on 2020 data):
Capital Adequacy Ratio (CAR): Ordinary Tier 1 capital ratio of 11.71% and total capital ratio of 15.81%, higher than the regulatory requirement of 10%, indicating a robust capital buffer.
Non-performing loan ratio (NPL): The loan loss provision in 2020 was NIS 547 million, and the NPL was approximately 0.5%-1%, which is lower than the industry average and reflects a prudent lending policy.
Liquidity Coverage Ratio (LCR): 137% in 2020, above the regulatory requirement of 100%, maintaining sufficient liquidity through diversified deposits (NIS 427.1 billion in 2020).
net income of NIS 1.2 billion (about $349 million) in 2020, and total assets of about NIS 600 billion (about $160 billion).
digital service experience<
span style="font-size: inherit">App & Online Banking: The mobile app and online banking (english.leumi.co.il) have a rating of around 4.4 stars (Google Play and App Store out of 5 stars) and are well received for their user-friendly interface and real-time features.
Core functions: support fingerprint login, real-time transfer, bill payment, investment tool integration (stocks, funds, derivatives trading).
Technological innovation: In response to Israel's open banking reform, support API data sharing; Launched "Leumi Digital Mortgage" to support the entire process of online application and Zoom contracting.
customer service
provides multi-channel support:
Phone: Customer Hotline 5522 or +972-3-9545522 for round-the-clock support; Credit card hotline 5523, securities trading hotline Monday to Thursday 8:00-00:00.
email: Submit an inquiry through the secure message box on the official website.
Live chat: Live chat is available for online banking and mobile apps.
branch services: 250 branches offer face-to-face consultations, Monday to Friday from 9:00 to 14:00, and some branches are extended to 18:30 on Tuesdays and Thursdays.
security measures<
span style="font-size: inherit">Adopt multi-level security mechanism:
Anti-Money Laundering & Anti-Fraud: Monitor suspicious transactions in real-time in accordance with AML/CFT requirements of Israeli banks and the FDIC.
transaction security: A one-time verification code is required for large-value transfers to reduce the risk of unauthorized transactions.
Physical security: Branches and ATMs are equipped with surveillance systems and security personnel.
> network security: using SSL encryption, multi-factor authentication (password + SMS verification), customer data is anonymized.
featured services and differentiation
Bank Leumi is unique in the Israeli banking industry with its heritage and innovative services:
digital mortgage service, Streamline the process with Zoom and online signing.
High-tech finance: LeumiTech provides customized financing and cross-border services to high-tech companies to support the Israeli tech ecosystem.
international network: provides global financial services to clients through Leumi USA, Leumi UK and representative offices (China, Switzerland, etc.).
historic landmarks: Jerusalem Main Branch (designed by Erich Mendelsohn) and Rehavia Branch (Bauhaus Building) are listed as landmarks.
Social Responsibility: Supporting education, culture and community development through the "Leumi Tomorrow" Centennial Fund, scholarships and art programs.
