Silkbank Limited

Silkbank Limited is a Pakistan-based commercial bank established on 4 April 1994 and commenced operations on 7 May 1995. The bank, which was acquired by Union Bank Limited (UBL) in 2025, is now part of UBL and continues to serve its customers.

Basic information of the bank

• nature of the bank: commercial bank

• was established: April 4, 1994

• Headquarters locationShareholder Background in Islamabad

• , Pakistan: Listed on the Pakistan Stock Exchange under the ticker symbol SILK

• Scope of Services: Mainly operating in Pakistan with 105 branches covering 29 cities

• Regulator: Regulated by the State Bank of Pakistan (SBP

  ).

• Deposit Insurance: Financial Health of Participating National Deposit Insurance Schemes

• Capital Adequacy Ratio (CAR): As of June 30, 2020, Capital adequacy ratio of 8.36%

• Non-performing loan ratio (NPL): specific dataUndisclosed

• Liquidity Coverage Ratio (LCR): As of the first quarter of 2025, the liquidity coverage ratio is 227%, which is above the regulatory minimum requirements

for deposit and loan products

• Deposit products: Demand deposits, savings accounts and time deposits are available. Featured products include Flexi Munafa One-Year Term Deposit, which offers flexible deposit and withdrawal options

• : personal loans, home loans, car loans, credit cards, and more. Loan interest rates and eligibility requirements vary depending on the type of product and the customer's credit statusList

common fees

• Account Management Fee: Fees vary by account type

• Transfer fees: Domestic transfer fees are low, cross-border transfer fees are determined according to the amount and

• destinationATM withdrawal fees: withdrawals at its own ATMs are free, inter-bank withdrawals may be charged handling feesOther

• fees: may include overdraft fees and minimum balance failure fees, for specific fees, please refer to the bank charges for details

Digital service experience

• mobile app: The SilkMobile app provides functions such as account inquiry, fund transfer, bill payment, mobile recharge, etc. Users can subscribe to e-statements and SMS alerts, and apply for payment order

• innovations: DigiSilk digital accounts are available, allowing customers to open accounts in minutes through the app and experience the convenience of digital banking with

customer service quality

• service channel: 24/7 telephone support is provided, customers can get help through the hotline 021-111-100-777

• Complaint handling: There is a complaint management system, customers can submit complaints through an online form, The bank is committed to timely processing and root cause

• analysisMultilingual support: mainly in Urdu and English, meeting the needs

Security of Funds: Enhance the security of credit card transactions with the Verified by Visa (VBV) feature, advise customers to keep the latest state of the software and virus protection

Data

• security: Although the ISO 27001 certification information is not publicly available, the bank has implemented an information security management system to protect customer data

Features and differentiation

• market segments: provide products suitable for different customer groups, such as student accounts, exclusive wealth management for the elderly and green financial products and

• other high-net-worth services: provide private banking services to provide customized financial solutions for high-net-worth customers