the
name and background
of the basic information of the bankTien Phong Commercial Joint Stock Bank (TPB) was established in 2008 and is headquartered in Hanoi, Vietnam. As a commercial bank, TPB was initially established by a number of local corporations and individual shareholders and has grown to become one of the leading commercial banks in Vietnam. TPB is a publicly traded company whose shares are listed on the Vietnam Stock Exchange and is committed to driving business growth through innovative financial products and excellent customer service.
Service Scope:
Coverage area: Mainly operating in Vietnam, covering 34 provinces and cities.
Offline outlets: As of the latest data, TPBank has 58 branches and 74 trading offices across the country.
ATM Distribution: Offers an extensive ATM network and launches a 24/7 LiveBank automated banking service with 436 round-the-clock trading points.
Regulatory & Compliance:
regulated by the State Bank of Vietnam.
Participation in the Deposit Insurance Scheme: Vietnam's Deposit Insurance Agency (DIV) provides protection for bank deposits with a maximum payout limit of VND125 million (about US$5,300).
Recent compliance records: There are no major compliance issues that have been made public, but Vietnamese financial institutions are recently strengthening their compliance management and requiring the establishment of a Chief Compliance Officer (CCO) to strengthen risk control.
key financial health metrics (based on financial results as of March 31, 2024):
capital adequacy ratio: Not directly disclosed, but the total debt-to-equity ratio is 169.76%, indicating a high leverage ratio.
Non-performing loan ratio: not explicitly disclosed, but the net profit margin was 36.25%, indicating strong profitability.
Liquidity Coverage Ratio: With a quick ratio of 0.16, short-term liquidity is low and may rely on long-term financing.
Financial Trend:
total assets in Q1 2024 reached VND356.63 trillion (about US$14 billion), an increase of 3.55% from the end of 2023.
The net profit margin remained above 36%, showing strong profitability stability.
Deposits &
LoansDeposit class:
demand deposits: interest rates are usually lower, about 0.1%-0.5% (Please refer to the latest data on the official website).
Fixed deposits: 1-year interest rate of about 5.5%-7%, higher than the industry average.
High-Yield Savings Account: "TPBank Online Savings" account is available, which allows for flexible access and preferential interest rates at slightly higher interest rates than traditional savings.
Large Certificates of Deposit (CDs): Not explicitly disclosed, but may be tailored to corporate customers.
Loans:
Mortgage interest rate: Variable interest rate is about 8%-10%, and the down payment ratio is usually 20%-30%.
Car loan interest rate: about 7%-9%, and the loan term is up to 7 years.
Personal credit loan: interest rate 10%-12%, approval based on credit score, the fastest 24 hours loan.
Flexible repayment options: Some loans offer early repayment without penalty and offer a phased repayment plan.
list of common expenses
account management fee: some high-end accounts are exempt from monthly fees, and ordinary accounts have a monthly fee of about 20, 000-50,000 VND (about 0.8-2 USD).
Transfer fee:
- Domestic
transfer: free or as low as 0.05% of the transaction amount.
Cross-border remittance: about 0.1%-0.3%, plus intermediary bank fees.
Overdraft fee: The overdraft interest rate is about 15%-18% annualized.
ATM interbank withdrawal fee: about 10,000-20,000 VND (about 0.4-0.8 USD) per transaction.
Hidden Fee Alert: Some savings accounts require a minimum balance (e.g. VND 1 million), otherwise an account maintenance fee will be charged.
Digital Service Experience
APP & Online Banking:
User rating: TPBank Mobile has a Google Play rating of 4.2/5 (based on 10,000+ reviews).
Core functions:
face recognition login, fingerprint payment.
Real-time transfer (supports NAPAS, Vietnam's domestic fast payment system).
Bill management (automatic deduction of utility bills, telephone bills).
Integration of investment instruments (funds, gold trading).
Technological innovation:
AI customer service "TPBot" supports natural language queries.
Robo-advisors provide personalized financial advice.
Open banking API to allow third-party fintech companies to access.
customer service quality
service channel:
24/7 phone support (1900 58 58 58).
Online chat (embedded on the official website and APP).
Social media response (Facebook, Zalo average response time< 30 minutes).
Complaint handling: The official complaint rate is not disclosed, but the average resolution time for user feedback is 3-5 working days.
Multi-language support: The APP supports English, and some branches provide Chinese services.
security measures
security of funds: protected by the Vietnam Deposit Insurance Program (up to VND 125 million).
Anti-fraud technology: real-time transaction monitoring, automatic freezing of abnormal transactions.
Data security: ISO 27001 certification is not explicitly disclosed, but bank-grade encryption is used.
Data breach records: No major breaches have been made public.
featured services and differentiation
market segments:
student account: no account management fee, education loan offer.
Exclusive financial management for the elderly: high-interest time deposit + free health check-up.
Green Finance: Support loans for renewable energy projects and provide ESG investment options.
High-net-worth services:
Private banking threshold: from VND 1 billion (about US$42,000).
Customized financial management plan: dedicated account manager + global asset allocation advice.
market position and accolades
industry ranking: one of the top 10 local banks in Vietnam, ranking 8th in terms of asset size.
Awards:
"Best Digital Bank in Vietnam" (2023).
"Most Innovative Bank" (Vietnam FinTech Awards 2024).
