Nature of basic information
of the bank: Eurobank Holdings is a publicly traded commercial bank holding company, non-state-owned, with major shareholders including Canada's Fairfax Financial (33.29%), Capital Group Companies (5.11%) and Helikon Investments（5.06%）。
Founded: Originally known as V. Karavasilis Tobacco Company and Bank SA in 1924, it was renamed and merged several times before finally changing its name to Eurobank Ergasias Services and Holdings S.A. in 2020.
Headquarters: 8 Othonos Street, Athens, Greece 10557.
Shareholder Background: Eurobank Holdings is listed on the Athens Stock Exchange and has a diversified international shareholder structure, reflecting its solid market position and international development strategy.
Coverage area: With branches in Greece, Bulgaria, Cyprus, Luxembourg and the United Kingdom (London), the Eurobank Group offers a full range of financial services.
Number of offline outlets: By the end of 2023, the Group had a total of 540 branches in Greece and abroad, forming an extensive service network.
ATM distribution: In Greece, Eurobank has an extensive network of ATMs that facilitate customers to conduct their daily banking transactions.
regulatory and compliance
regulator: Since 2014, Eurobank has been designated as a key institution by the European Central Bank (ECB) and is directly regulated by its Bank of Greece.
Deposit Insurance Program: Eurobank participates in Greece's Deposit Protection Scheme (TEKE), which provides protection of up to €100,000 per depositor.
Recent compliance record: Eurobank's capital adequacy and liquidity coverage ratios exceeded regulatory requirements by the end of 2024, demonstrating a strong compliance posture.
financial healthCapital
adequacy ratio: As of the end of 2024, the Group's common equity tier 1 capital (CET1) ratio was 16.8% and its total capital adequacy ratio was 19.5%, both above regulatory requirements.
Non-performing loan ratio: At the end of 2024, the Group's non-performing loan ratio decreased to 2.9%, with a non-performing loan coverage ratio of over 88%, reflecting robust risk management capabilities. Yahoo Finance
Liquidity Ratio: At the end of 2024, the Group's Liquidity Coverage Ratio (LCR) was 188.2%, well above regulatory minimum requirements, demonstrating strong liquidity management capabilities.
Deposits &
LoansDeposit productsDeposit products: Eurobank offers a wide range of deposit products, including demand deposits, term deposits, high-yield savings accounts and large certificates of deposit (CDs), to meet the needs of different customers.
Loan products: The Group provides a wide range of loan products, including home loans, car loans and personal lines of credit, and provides flexible repayment options to suit the different financial situations of customers.
List of common expensesAccount
management fees: Some accounts may charge a monthly or annual fee, depending on the account type.
Transfer fees: Domestic transfers are usually free, but cross-border transfers may incur a fee, depending on the amount and destination of the transfer.
Overdraft and ATM Withdrawal Fees: Overdrafts and ATM withdrawals may incur fees, and customers are advised to check with their bank or check the list of relevant fees before using them.
Hidden Fee Alert: Some accounts may have a minimum balance requirement and additional fees may be charged if they are not met, so customers are advised to understand the account terms in detail before opening an account.
Digital Service Experience
APP & Online Banking: Eurobank offers a feature-rich mobile banking app and online banking services that support facial recognition, real-time transfers, bill management and investment tool integration.
User ratings: On the App Store, the Eurobank mobile app has a rating of 4.8 out of 5, showing good user satisfaction.
Technological innovation: The Group has actively adopted technologies such as AI customer service, robo-advisors and open banking APIs to improve customer experience and service efficiency.
customer service
quality service channels: Eurobank offers 24/7 phone support, live chat, and social media responses, ensuring that customers can get help at all times.
Complaint Handling: The Group has an efficient complaint handling mechanism and is committed to quickly resolving customer issues and improving satisfaction.
Multilingual support: Eurobank offers multilingual services that are convenient for cross-border customers and reflect its international service philosophy.
security measuresFunds
are safe: Eurobank ensures the safety of client funds by participating in the Deposit Protection Scheme and employing advanced anti-fraud technologies.
Data security: The Group is ISO 27001 certified and uses strict data protection measures to ensure the security of customer information.
Featured and differentiated
segments: Eurobank offers exclusive products for students, seniors and environmentally-conscious customers, such as fee-free accounts, senior wealth management and green finance products.
High-net-worth services: The Group's private banking business provides high-net-worth clients with customized financial solutions and exclusive services to meet their diversified wealth management needs.
Market Position & AccoladesIndustry
Ranking: Eurobank is the third largest bank in Greece and also has a significant presence in the Central and Eastern European region.
Awards and Honors: The Group has won many honors such as "Best Digital Bank" and "Most Innovative Bank", reflecting its leading position in digital transformation and innovation.
