name and background:
Hana Bank, whose full name is 주식회사 하나은행, was established in 1971 as a Korea Investment Finance Corporation and changed its name to Hana Bank in 1991. Headquartered in Seoul, South Korea, it is the largest foreign exchange bank in South Korea, accounting for 40% of the foreign exchange market share, with a long history and a wide range of services.
service scope:
Hana Bank's services cover the world, with branches in 24 countries and regions, more than 1,000 branches in Korea and more than 150 overseas, and an extensive ATM network that is convenient for customers to use.
regulatory & compliance:
Hana Bank is regulated by the Financial Supervisory Service (FSS) of Korea and joins the Korea Deposit Insurance Corporation (KDIC) to ensure the safety of deposits. Recent compliance records are good and no major issues have been identified.
financial health:
capital adequacy ratio: As of March 2025, the common equity tier 1 (CET1) ratio is 12.42%, which is higher than regulatory requirements (typically 8%), indicating that it is highly capitally adequate and able to respond to potential risks.
Non-performing loan ratio: The exact number was not found, but according to data from its subsidiaries such as Hana Bank Indonesia, the non-performing loan ratio fell to 0.76% in the first half of 2024, which is lower than the industry average. As a major bank in South Korea, Hana Bank's asset quality is also expected to be low.
Liquidity Coverage Ratio: Specific data not found, but as a large bank, it is expected to meet regulatory standards to ensure that it can respond to liquidity needs. In 2024, Hana Financial Group's net profit reached 3.74 trillion won, up 9.3% year-on-year, reflecting its solid profitability.
products and services:
provides services such as savings, transfers, loans, trusts and foreign exchange, covering both personal and business needs, with a particular focus on foreign exchange.
🧾 Account management and inquiry
account inquiry: Customers can check account balance, transaction details and other information at any time through online banking or mobile banking.
Account management: including account alias setting, account loss reporting, loan inquiry, international remittance inquiry, exchange rate inquiry, etc.
💸 transfer service
account transfer: support intra-bank transfer, same-name transfer, inter-bank transfer and other transfer methods.
Scheduled Transfer: You can set up a transfer instruction that will be automatically executed at a future date.
Autopay: Regular autopay, which is suitable for regular payment items such as rent, utility bills, etc.
🧾 Utility Expenditure & Payment Service
Giro bills: Support payment of various public bills, such as utilities, etc., through the Giro system.
Cost of Living/Cost Sharing: It is convenient for multiple people to jointly manage and share the cost of living.
💰 Deposit & Trust Services
Deposit trusts: provide a variety of deposit products, including time deposits, structured deposits, etc.
Register/Terminate Deposits: Clients can open or terminate deposit accounts as needed.
Special Fund Trust: provides professional management and operation services for specific funds. ABC
🏦 Loan service
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inquire about loans: Customers can inquire about loan balances, repayment plans and other information at any time.
Loan repayment/interest payment: Support online repayment and interest payment, which is convenient to operate.
🌐 foreign exchange and international remittance
exchange rate query: provides real-time exchange rate information for major currencies.
Foreign currency remittance: Support international remittance services in multiple currencies to meet cross-border payment needs.
Foreign Currency Transfer: Customers can transfer foreign currency between accounts. safety production network kebhana.com
🏦 Savings and overseas remittance
savings services: Provide a variety of savings products to meet the different financial needs of customers.
Overseas remittance: Support remittance to overseas accounts, simple procedures, fast arrival.
digital service experience:
mobile apps (such as Hana OneQ) support facial recognition, real-time transfers, and investment tools, and AI customer service and robo-advisors enhance the user experience.
customer service:
Telephone service: 1599-6111 for domestic customers and 82-42-520-2500 for overseas customers, covering multiple languages.
e-mail service: Customers can check the specific e-mail address through the official website, such as privacy@hanafn.com for privacy-related inquiries.
Live chat: Provide online customer support through the mobile app or official website to answer customer questions in real time.
security measures:
with data encryption, two-factor authentication, and AI Fraud detection to keep customer information and assets safe.
features and differentiation
Hana Bank is characterized by its foreign exchange business and global presence:
foreign exchange business: As the largest foreign exchange bank in South Korea, accounting for 40% of the foreign exchange market in South Korea, providing efficient foreign exchange trading services, It is especially suitable for international trade and cross-border investment customers.
global layout: with branches in 24 countries and regions, the service network covers Asia, the Americas, Europe and the Middle East, providing localized services for customers around the world.
Digital innovation: Through AI Banker and robo-advisory services, Hana Bank has improved the quality of customer service and provided customers with a more convenient and intelligent banking experience, especially in non-face-to-face services.
In conclusion, Hana Bank is a trusted financial partner with its strong financial strength, extensive service network, and advanced technical support to provide high-quality banking services to customers around the world.
