🏦 Basic Bank Information
State-owned, joint venture or commercial bank
Maybank Indonesia is a private commercial bank, not state-owned or joint venture. It is a subsidiary of Malaysia's Malayan Banking Berhad (Maybank Group) and is a foreign-controlled private bank.
Name & Background
full name:P T Bank Maybank Indonesia Tbk
was founded: May 15, 1959 (formerly known as PT Bank Internasional Indonesia Tbk, abbreviated as BII)
Headquarters Location: Sentral Senayan III, Jl. Asia Afrika No.8, Gelora Karno, Senayan, Jakarta Pusat 10270, Indonesia
Shareholder Background:
parent company, Maybank Group, holds approximately 97.5% of the shares, with the remainder held by the public.
Maybank Group is Malaysia's largest financial services group, established in 1960 and listed on Bursa Malaysia.
Maybank Indonesia has been listed on the Indonesia Stock Exchange (IDX, ticker code: BNII) since 1989 and is a public company, not state-owned or wholly privately owned.
History: Founded in 1959, it was licensed as a foreign exchange bank in 1988, and was acquired and renamed by Maybank Group in 2008 to integrate into its Southeast Asian financial network.
🌍 Scope of services
Coverage
Regional coverage: Mainly serving Indonesia, supplemented by regional and international networks, through the Maybank Group in Southeast Asia (Malaysia, Singapore, Philippines, etc.) and other regions (e.g. India, United Kingdom).
Global presence: It has 1 overseas branch (Mumbai, India) and covers 20 countries through the parent company's network.
Number of offline outlets
- As
of December 2023, it has 337 branches (including Islamic bank branches) throughout Indonesia.
There are also 22 KCP Mobile, which provide flexible community services.
ATM distribution
765 ATMs (including 26 cash recycling machines/CRMs) distributed throughout Indonesia.
More than 20,000 ATMs are connected through the ATM PRIMA, ATM BERSAMA, ALTO, CIRRUS network, and interconnected with 3,500 Maybank ATMs in Singapore, Malaysia, Brunei, providing a wide range of withdrawal and enquiry services.
⚖️ Regulation & Compliance
Who is
regulated <
ul style="list-style-type: disc" type="disc">main regulator: Otoritas Jasa Keuangan (OJK, Indonesian Financial Services Authority), responsible for banking operations and compliance supervision.
Securities Market Regulation: As a listed company, it is regulated by the Indonesia Stock Exchange (IDX).
International Compliance: Through its parent company, Maybank Group, it follows Bank Negara Malaysia (BNM) and international standards (such as Basel).
Deposit Insurance Scheme
Maybank Indonesia joins the deposit insurance scheme of the Indonesian Deposit Insurance Agency (Lembaga Penjamin Simpanan, LPS).
Coverage amount: up to IDR 200 million (about USD 12,500, depending on the exchange rate) for eligible individual and business deposit accounts.
Recent compliance records
no publicly reported significant regulatory penalties or compliance violations.
The Maybank Group as a whole adheres to Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) policies, with internal compliance mechanisms such as Know Your Customer (KYC) processes and US Patriot Act certification.
Note: Maybank, the parent company, has a low score of 1/14 on environmental and social policies in the 2022 BankTrack Human Rights Benchmark, which may have indirectly affected the reputation of the subsidiary, but there is no specific record of violations against Maybank Indonesia.
📊 Financial Health
Key Metrics
Capital Adequacy Ratio (CAR): As of December 2023, it is approximately 18.5% (higher than the 8% minimum required by OJK, indicating strong capital strength).
Non-performing loan ratio (NPL): Approximately 2.8% (industry average, indicating stable asset quality).
Liquidity Coverage Ratio (LCR): Approximately 130% (higher than the regulatory requirement of 100%, indicating ample liquidity).
Users judged
Maybank Indonesia's financial indicators show that it is well-capitalized, with manageable asset quality and strong liquidity, making it suitable for customers seeking stable banking services.
It is advisable to focus on the overall risk exposure of the parent company, Maybank Group, (e.g., financing disputes in the coal and palm oil industries) to assess long-term stability.
💰 Deposit & Loan Products
Deposit <
ul style="list-style-type: disc" type="disc">demand deposits:
Products: Maybank Tabungan (Savings Account), Maybank Giro (Checking Account).
Interest Rate: The annualized interest rate for a current account is approximately 0.25%-1% (depending on the account balance).
Time Deposit:
term: 1 month to 36 months.
Interest rate: 2.5%-4.5% annualized (depending on the deposit amount and term, e.g. minimum deposit of IDR 10 million).
Featured Products:
High Yield Savings Account: Maybank iB Savings, based on a profit-sharing mechanism, no fixed interest rate, income is based on the bank's investment performance.
Certificates of Deposit: Traditional CDs are not explicitly available, but high-value deposit plans can be customized for fixed deposits, and you need to contact your bank for confirmation.
Loan
class
Mortgage (KPR):
products: KPR Syariah Premier Reward (Islamic Mortgage), Standard Mortgage.
Interest rate: Fixed interest rate of approximately 7%-9% (depending on loan term and credit rating).
Threshold: Proof of income, real estate documents, and a down payment ratio of 20%-30% are usually required.
Car Loan:
products: Car Loan, Motorcycle Loan.
Interest rate: about 6%-10% (depending on the type of vehicle and loan term).
Threshold: Minimum income required, good credit history.
Multifunction Loan:
interest rate: approximately 10%-14% (depending on loan amount and term).
Threshold: Stable income and a good credit score are required.
Flexible repayment options: Early repayment (1%-2% prepayment fee may be charged) and instalment adjustments are supported, and specific plans need to be negotiated with the bank.
List
of
common fees
Account Management Fee:
Current account: about IDR 10,000-20,000 per month (if the balance is less than the minimum requirement, e.g. IDR 1 million).
Some premium accounts, such as Maybank Premier, are exempt from the management fee.
Transfer fee:
domestic bank: free (via M2U ID App).
Inter-domestic trip: about IDR 6,500-15,000 per trip.
Cross-border transfer: about 15-30 USD/time (depending on the amount and destination).
Overdraft fee: Depending on the account type, it is approximately 1%-2% of the daily overdraft amount.
ATM inter-bank withdrawal fee: about IDR 7,500-15,000 per time (depending on the network, such as ATM Bersama).
Hidden Fee Tips:
minimum balance limit: Some accounts require a minimum balance (e.g. IDR 500,000-1 million), otherwise penalties will be deducted.
Fixed Deposit Early Withdrawal: Interest or additional charges (approximately 1% of the principal amount) may be deducted.
📱 Digital Service Experience
APP & Online Banking
Application name: M2U ID App (mobile), M2U ID Web (online banking).
User Rating:
- App
Store: Approximately 4.2/5 (based on user feedback in Indonesia).
Google Play: Approximately 4.0/5 (user feedback is feature-rich, but occasional connection issues).
Core functions:
face recognition login (supported by some devices).
Real-time transfers (domestic/cross-border).
Bill management (utility bills, credit card repayments).
Investment tool integration (view deposits, wealth management products).
Technological innovation
AI customer service: M2U ID App provides a basic chatbot to handle common problems (such as balance inquiry, transaction status).
Robo-advisors: There is no clear robo-advisory service, but it provides recommendations for basic investment products.
Open Banking API: Supports a limited number of open banking interfaces, mainly used for payment and account integration, and the specific functions need to consult the bank.
🤝 Customer Service Quality
Service Channels
24/7 phone support:
Domestic: 1500-611
Overseas: +62-21-5083-8000
Live chat: Live chat support is available through the M2U ID App and official website (mainly during business hours).
Social Media Responses: Respond via LinkedIn, Twitter, Facebook, with an average response time of about 1-2 hours.
Complaint Handling
Complaint rate: No publicly available data, specific records can be queried in the OJK Consumer Complaint Portal.
Average resolution time: generally 7-14 working days (depending on the complexity of the problem).
User satisfaction: Medium, some users reported that the service efficiency was high, but the processing of complex problems was slow.
Multi-language support
available in Bahasa Indonesia and English, Malay is available for some high-end customers.
There is limited support for non-native languages such as Chinese, and cross-border users are advised to communicate in English.
🔒 Security measures
Security of Funds
Deposit Insurance: Protect up to IDR 200 million/account through the LPS Deposit Insurance Program.
Anti-fraud technology: real-time transaction monitoring, two-factor authentication (OTP, biometrics), anti-phishing protection.
Data Security
- ISO
27001 certification: The Maybank Group as a whole is ISO 27001 certified for information security, and its subsidiaries follow the same standards.
Data breaches: No publicly reported major data breaches with a good data security record.
🌟 Featured Services & Differentiation
Market Segments
student account: Edlink+ConneX account, no account management fee, suitable for student groups.
Senior-only banking: There is no specific product for seniors, but Maybank Premier offers customized services.
Green financial products: ESG investment (e.g. Islamic green financing) is supported, but there are few specific products that require further consultation.
High-net-worth services
private banks: Maybank Privilege and Premier Wealth services, with a threshold of about IDR 1 billion (about US$62,000).
Customized wealth management: provide wealth management, portfolio planning, and cross-border financial services.
🏆 Market Position & Accolades
Industry Ranking
Domestic: Indonesia's 9th largest commercial bank by assets.
Global: Not in the Global Top 50 banks, but its parent company, Maybank Group, is ranked 106th in The Banker's 2020 Global Bank Rankings.
Asset size: As of December 2023, total assets are IDR 171.8 trillion (approximately USD 10.7 billion).
Awards
won a number of local awards, such as "Best Customer Service Bank" (check the official website for the specific year and awarding organization).
The parent company, Maybank Group, has been named Malaysia's Most Valuable Bank Brand by Brand Finance for many consecutive years (ranked 70th in the world in 2020).
