🏦 Basic information
of the bank Nature of the bank: CIMB Niaga is a commercial bank that belongs to the second largest private bank in Indonesia.
Founded: September 26, 1955, originally known as Bank Niaga.
Headquarters location: Jl. Jend., South Jakarta, Indonesia Sudirman Kav. 58, Jakarta 12190, the name of the headquarters building is Graha CIMB Niaga.
Shareholder Background: CIMB Niaga is a subsidiary of CIMB Group Holdings Berhad, Malaysia, and the controlling shareholder is CIMB Group.
Listing: Listed on the Indonesia Stock Exchange (IDX) since November 29, 1989 under the ticker symbol BNGA.
Official website: https://www.cimbniaga.co.id/
🌍 Service Scope and Network Layout
Coverage: Mainly serving the Indonesian market, but also providing services in Malaysia, Singapore, Thailand and Cambodia through the CIMB Group's regional network.
Number of offline outlets: CIMB Niaga has an extensive network of branches in Indonesia, the exact number of which can be found on its official website.
ATM distribution: Customers can withdraw money for free at CIMB Niaga's own ATMs, ATM Bersama, the Prima network, and CIMB Group's ATMs in Southeast Asia.
🛡️ Regulatory & Compliance
Regulatory Authority: Indonesian Financial Services Authority (OJK, Otoritas Jasa Keuangan).
Regulatory Effective Date: OJK was established in 2011 to succeed the previous financial regulator.
Regulatory Enquiry Method: Relevant regulatory information can be obtained through the OJK official website https://www.ojk.go.id/ search for "PT Bank CIMB Niaga Tbk".
Deposit Insurance Scheme: CIMB Niaga is a member bank of the Indonesia Deposit Insurance Corporation (LPS) and customer deposits are protected.
Recent Compliance Records: To date, no major compliance issues have been identified.
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📊 financial health
Capital Adequacy Ratio (CAR): CIMB Niaga's capital adequacy ratio was 23.3% at the end of 2024, above regulatory requirements, demonstrating a solid capital position.
Non-Performing Loan Ratio (NPL): The NPL ratio will be 1.8% in 2024, an improvement from 2.0% in 2023, reflecting good asset quality.
Liquidity Coverage Ratio (LCR): The liquidity coverage ratio for December 2024 is 133%, well above the regulatory requirement of 100%, indicating sufficient liquidity.
💰 Deposit and loan products
Deposit products:
demand deposits: A variety of current accounts are available, some such as On Account offer up to 5% APR and no transfer and management fees.
Fixed Deposits: Fixed deposits opened through CIMB Clicks with a minimum deposit amount of IDR 8 million and an interest rate of up to 5.75% p.a.
Loans:
Mortgage (KPR): A variety of interest rate options are available, such as a fixed interest rate of 7.50% (1-5 years), followed by a variable interest rate of 13.00%.
Auto Loans: Newly financed through CIMB Niaga Auto Finance totaled IDR 9.96 trillion in 2024 with a non-executive financing ratio of 1.03 percent.
Personal Line of Credit: Offers flexible repayment options, with specific interest rates and conditions available on the official website.
💸 List of common fees
Account Management Fee:
- Current account: Some accounts are exempt from monthly fees, such as On Account;
Other accounts may be charged a monthly fee, which can be found on the official website.
Transfer fees:
Domestic transfers: Cross-border transfers are usually free for transfers made through CIMB Clicks and Go Mobile
: The fee depends on the destination and the amount, and the specific fee can be found on the official website.
ATM withdrawal fee:
Own ATM: Free.
Partner network ATMs: ATMs such as ATMs Bersama, Prima networks are usually free.
International ATMs: Fees may apply for the Cirrus/VisaPlus network, which can be found on the official website.
Other fees:
account closure fee: Fees may apply, the exact amount can be found on the official website.
Minimum Balance Limit: Some accounts have a minimum balance requirement that may be charged if it is not met.
📱 Digital Service Experience
Mobile App (OCTO Mobile):
User Rating: 4.9 on the App Store (over 130,000 reviews), on Google Play It has a rating of 4.1 (over 330,000 reviews).
Core functions: support face recognition login, real-time transfer, bill management, investment tool integration, etc.
Technological innovation: Provide AI customer service, robo-advisor, open banking API support, and other functions.
🤝 Quality of
Customer Service
Service Channels:
Telephone support: 24/7 customer service hotline available.
Live chat: Live chat support is available through the official website and mobile app.
Social Media: Customer support is available on multiple social media platforms with a fast response time.
Complaint Handling:
Processing time: Commitment to resolve customer complaints within 20 working days and provide a final response.
Customer satisfaction: Continuously improve customer service and enhance user satisfaction.
Multi-language support: Available in Bahasa Indonesia and English, it is convenient for cross-border users.
🔐 security measures
Security of Funds:
Deposit Insurance: As a member bank of the Indonesia Deposit Insurance Corporation (LPS), customer deposits are protected.
Anti-fraud technology: Adopt real-time transaction monitoring and multi-factor authentication technologies to ensure the safety of customer funds.
Data security:
certification standard: ISO 27001 and other international information security management system certifications.
Data protection: Strictly comply with data protection regulations to ensure the security of customer information.
🌟 Featured Services & Differentiation
Segment Services:
student accounts: Fee-free student accounts are available to support day-to-day banking needs.
Exclusive financial management for the elderly: Provide financial products and services suitable for elderly customers.
Green financial products: Launched ESG investment products to support sustainable development.
High-net-worth services:
Private banking: Provide customized financial solutions and exclusive services for high-net-worth clients.
🏆 Market Position & Accolades
Industry Rankings: CIMB Niaga is the second largest private bank in Indonesia with a leading position in terms of asset size and client base.
Awards and honors:
won a number of industry awards such as "Derivatives House of the Year, Indonesia", reflecting its outstanding performance in financial innovation and service quality.
