basic information of the bank
:P SVB is the first private commercial bank in Laos, established on March 29, 2007, marking an important step towards privatization of the banking industry in Laos.
Headquarters address: Located in Vientiane City, Laos, Vientiane City, Pakau Village, Pakau Village, Kaishan Phong Wei Han Street Unit 1.
Shareholder background:P SVB is part of Phongsavanh Group, which has diversified businesses in Laos, including insurance, logistics, retail and other sectors.
service
coverage area:P SVB provides services throughout Laos, with multiple branches and service outlets, covering the northern, central and southern regions.
Number of offline outlets: It has more than 60 branches and service outlets in Laos.
ATM distribution:P SVB has ATMs across the country, which are convenient for customers to withdraw money and other self-service banking services at any time.
regulatory and compliance
regulator: Regulated by the Bank of the Lao P.D.R.
Deposit Insurance Scheme: Laos does not currently have a nationwide deposit insurance system, so PSVB deposits are not covered by state deposit insurance.
Recent Compliance Records:P SVB is committed to complying with international banking standards and actively promoting compliance management and risk control.
Financial health
capital adequacy ratio: According to the 2024 Annual Report, PSVB's capital adequacy ratio remains at a healthy level in line with Basel Accord requirements.
Non-performing loan ratio: As of the end of 2024, PSVB's non-performing loan ratio is within a reasonable range, demonstrating good asset quality management capabilities.
Liquidity Coverage Ratio:P SVB maintains sufficient high-quality liquid assets to meet short-term liquidity needs and ensure the stability of the bank's operations.
Deposits &
LoansDeposit Products:
demand deposits: demand deposit accounts in multiple currencies, Meet the daily capital management needs of customers.
Time Deposits: Time deposits with different tenors are available, and the interest rate is determined according to the tenor and amount of the deposit.
Cash Management Account: Higher interest rates for large deposit customers with a minimum deposit amount of LAK 20,000,000 and interest rates up to 3.00%.
Loan products:
personal loans: including personal consumption loans, education loans, etc., providing flexible repayment methods.
Home loans: Provide long-term loan support for home buyers, with interest rates and repayment terms based on customer qualifications.
Car Loans: Installment payment options are available for car buyers with competitive interest rates.
SME Loans: Supporting the development of SMEs and providing working capital and project financing.
list of common expenses
Account management fee: Depending on the account type and service content, a monthly or annual fee may apply.
Transfer fees: Both domestic and cross-border transfers may be subject to a fee, depending on the amount and destination of the transfer.
ATM Interbank Withdrawal Fee: Withdrawals using non-PSVB ATMs may incur additional fees.
Overdraft fees: A percentage of overdraft interest or processing fees may be charged when an account is overdrawn.
Hidden Fee Alert: Some accounts may have a minimum balance requirement and a low balance fee may apply if it is not met.
Digital Service Experience
APP and Online Banking:
PSVB Hi App: Provide a full range of mobile banking services, including account inquiry, transfer, bill payment, loan application, etc.
User Rating: Rated 3.3 out of 5 on the App Store, user feedback is overall satisfied.
Core functions:
support face recognition login to ensure account security.
Real-time transfer and bill management for user convenience.
Integrate investment tools to help users manage their wealth.
Technological innovation:
AI customer service is introduced to provide intelligent customer service.
Support open banking APIs to facilitate the development of the financial ecosystem.
customer service
quality service channel:
24/7 phone support is available at 1188.
Live chat and social media platforms are responsive and increase customer satisfaction.
Complaint handling:
has a dedicated customer service team to handle customer complaints and feedback, with a short average resolution time.
Multi-language support:
- provide
services in Lao and English, which is convenient for customers with different language backgrounds.
security measuresFunds
security:
although Laos has not yet established a nationwide deposit insurance system, PSVB safeguards the safety of client funds through robust risk management measures.
Data security:
uses advanced encryption technology and security protocols to protect customers' personal information and transaction data.
Featured Services and Differentiated
Market Segment Services:
Provide students with fee-free account services, Support their day-to-day financial needs.
Design exclusive wealth management products for the elderly to protect their retirement life.
Launched green financial products to support sustainable development projects.
High-net-worth services:
provides private banking services and customizes financial solutions for high-net-worth clients.
Market position and honorsIndustry
ranking:
- As
the first private commercial bank in Laos, PSVB has an important position in the domestic banking industry.
Awards:
won the "Best CSR Bank Award" in recognition of its contribution to social responsibility.
