Basic information of the bank
type: private commercial
bankFull name: Axis Bank
LimitedFounded: 1993
Shareholder Background: Axis Bank is a public company listed on the Bombay Stock Exchange (BSE) and the National Stock Exchange (NSE). Major shareholders include the Indian Life Insurance Company (LIC) and other institutional investors.
Scope of services
Coverage: Mainly operating in India, with overseas branches in Singapore, Dubai and London.
Number of offline outlets: With more than 4,500 branches and more than 12,000 ATMs in India, it forms an extensive service network.
Regulatory & Compliance
regulator: Regulated by the Reserve Bank of India (RBI).
Deposit Insurance: Joined the Deposit Insurance and Credit Guarantee Corporation of India (DICGC) Deposit Insurance Scheme to protect depositors.
Recent compliance records: The bank continues to comply with regulatory requirements and regularly discloses financial and compliance information to maintain a good compliance record.
Financial health
Capital Adequacy Ratio (CAR): Axis Bank's Capital Adequacy Ratio was 17.07% as of 31-Mar-2025, The core Tier 1 capital adequacy ratio (CET1) was 14.67%.
Non-Performing Loan Ratio (GNPA): As of March 2025, the bank's non-performing loan ratio is 1.28%, indicating good asset quality.
Liquidity Coverage Ratio (LCR): The average liquidity coverage ratio (LCR) in March 2025 is around 118%, indicating that banks have sufficient liquidity buffers.
Deposit & Loan Products
deposit class:
Demand Deposit Rates: Interest rates vary depending on the account type and balance.
Time Deposit Interest Rate: The fixed deposit interest rate for general customers is between 6.50% and 6.85%, and senior customers can enjoy higher interest rates.
Featured products: High-yield savings accounts and large certificates of deposit (CDs) are available to meet the needs of different customers.
Loans:
Personal loans: Interest rates start at 11.25% p.a., depending on the borrower's credit profile and loan term.
Home Loans: Fixed interest rates of 14.00% with stable repayment plans.
Car Loan: The interest rate on a new car loan starts at 9.3%, depending on the loan amount and term.
Flexible repayment options: Provide a variety of repayment methods, including equal principal and interest and equal principal, to meet the different needs of customers.
List of common fees
Account management fee: Depending on the account type, a monthly or annual fee may apply.
Transfer fees:
NEFT/RTGS/IMPS: Transfers made through digital channels are usually free; Transfers made through branches are subject to different fees depending on the amount.
ATM fees:
interbank withdrawal fee: A per-transaction fee may apply after the number of free times has been exceeded.
Balance Enquiry Fee: A small fee may apply.
Hidden Fee Alert: Some accounts may require a minimum balance, and fees may apply for failure to meet the target.
Digital service experience
APP and online banking:
User Ratings: Axis Bank's mobile banking app has a rating of 4.6 on the Google Play Store with positive user feedback.
Core features: Provide facial recognition login, real-time transfers, bill management, and investment tool integration to improve user experience.
Technological innovation: Introduce AI customer service, robo-advisors, and open banking API support to promote digital transformation.
Customer Service Quality
Service Channels: 24/7 phone support, live chat, and social media responses are available to ensure customers get help at all times.
Complaint Handling: There is a multi-level complaint handling mechanism in place, with the goal of resolving customer issues within 10 working days.
Multi-language support: Provide multi-language services for the convenience of customers with different language backgrounds.
Security Measures
Security of funds: All deposits are protected by deposit insurance by DICGC up to a maximum of Rs 50,000 per depositor.
Data Security: Adopt advanced security technologies, including real-time transaction monitoring and multi-factor authentication, to protect customer data security.
Featured Services & Differentiation
market segments:
Student Accounts: Fee-free student accounts are available to support younger customer groups.
Exclusive wealth management for the elderly: Provide fixed deposit products with higher interest rates for elderly customers.
Green financial products: Launched investment products that support sustainable development and meet the needs of environmental protection investment.
High-net-worth services: Provide private banking services, including customized financial solutions and dedicated relationship managers, to meet the personalized needs of high-net-worth customers.
Market Position & Accolades
Industry ranking: Axis Bank is the fourth largest private bank in India and has a significant position in terms of asset size and market share.
Awards: Won multiple honors such as "Best Digital Bank" and "Most Innovative Bank", demonstrating its leadership in digital transformation and customer service.
