Jyske Bank A/S is one of the pillars of the Danish financial market, known for its customer-oriented services, advanced digital technology, and strong commitment to sustainability. As Denmark's third-largest bank, Jyske Bank supports more than 470,000 individual, corporate and institutional customers through its extensive service network and innovative products. The following is a comprehensive analysis of Jyske Bank, covering its fundamentals, financial health, products and services, fee structure, digital experience, customer service quality, security measures, unique services, and market position.
Bank BasicsJyske
Bank is a commercial bank, the full name of Jyske Bank A/S, was established in 1967 through the merger of four local banks in Central Jutland (Silkeborg Bank, Kjellerup Bank, Kjellerup Handels- og Landbobank and Handels- og). Landbrugsbank). The headquarters are located at Vestergade 8-16, Silkeborg, Denmark. Jyske Bank is a publicly traded company listed on the Copenhagen Stock Exchange (Nasdaq Copenhagen) under the ticker symbol JYSK.CO, with approximately 152,000 shareholders (as of May 2023), mainly consisting of institutional investors (e.g. pension funds, insurance companies) and retail investors. The bank is led by CEO Anders Dam and has a total of more than 3,350 employees as of the third quarter of 2020.
Jyske Bank has 98 branches throughout Denmark and provides mortgage services through its subsidiary, Jyske Realkredit. In addition, the bank has a branch in Hamburg, Germany, which provides investment advisory services to international clients. The exact number of ATMs located in branches and major commercial centers is not disclosed, but through a partnership with the Global ATM Alliance, customers can easily deposit and withdraw money. Jyske Bank also has representative offices in Switzerland (Zurich) and France (Cannes) to support cross-border business.
Jyske Bank is regulated by Finanstilsynet and Danmarks Nationalbank and is designated as a Systemically Important Financial Institution (SIFI) and is subject to stricter regulatory requirements. The bank participates in the Danish Deposit Protection Fund (Garantiformuen) with a deposit insurance limit of up to 100,000 euros (about DKK 750,000) per person per bank. In terms of compliance records, in 2022, the Danish Financial Supervisory Authority investigated Jyske Bank for anti-money laundering issues, but the bank has taken steps to strengthen its anti-money laundering (AML) and customer due diligence (KYC) processes and has not reported any new significant compliance issues in the near future. In 2025, banks will work with Interpol to further enhance their anti-money laundering and anti-financial crime capabilities.
Financial
healthJyske Bank's financial health is a key reflection of its position as a leading bank in Denmark. The following are the key financial indicators for 2024:
- Capital adequacy ratio: The core Tier 1 capital adequacy ratio (CET1) is approximately 15.9% (2023 data) and the total capital ratio is approximately 19.8%, both above regulatory requirements, demonstrating a strong capital base.
- Non-performing loan ratio: The specific data is not disclosed, but the non-performing loan losses in 2024 are low, indicating good asset quality.
- Liquidity Coverage Ratio: Not disclosed in public information, but banks maintain strong liquidity through diversified sources of financing, such as customer deposits and international bond markets, with total assets of approximately DKK 698.7 billion in 2023.
In 2024, Jyske Bank reported a profit before tax of approximately DKK 4 billion, a net profit of approximately DKK 3,143 million, and a return on shareholders (ROE) of approximately 12.4%. The bank has shown confidence in its financial strength by returning capital through dividends (DKK 5.85 per share in 2023) and share buyback programs (DKK 1.5 billion in 2023). In 2022, the bank acquired Handelsbanken's Danish business, adding around DKK 70 billion in assets and DKK 66 billion in loans, further strengthening its market position.
Deposit & Loan
ProductsJyske Bank offers a wide range of deposit and loan products to meet the financial needs of individual and corporate customers.
Deposits:
- Demand deposits: such as Jyske Basis accounts, which are suitable for daily transactions and have a low interest rate (about 0.25%, for example, in Denmark).
- Term deposits: Fixed interest rates are available for maturities from 6 months to 5 years, with deposit amounts ranging from DKK 5,000 to DKK 2,000,000 and a maximum interest rate of approximately 2.25% per annum. Customers can choose to pay interest monthly or at maturity, with 31 days' notice required for early withdrawal, otherwise interest rate adjustments may be faced.
- Foreign Currency Account: Support multiple currencies with variable interest rates, suitable for cross-border transactions or investments.
- Other accounts: including children's savings accounts and retirement accounts.
Loans:
- Mortgages: Fixed and variable rate mortgages are available through Jyske Realkredit with a minimum annual interest rate of 2.73% (April 2025, based on a 12-month Euribor plus 0.6% spread). Support flexible repayment options, such as early repayment or adjustment of repayment schedule.
- Car loans: available through Jyske Finans, with interest rates based on credit score and loan tenure, up to DKK 100,000.
- Personal Line of Credit: For example, Jyske FlexiCredit, with interest rates starting from 7.99%, is suitable for consumer needs and supports early repayment.
- Green loans: Supporting energy-efficient and renewable energy projects, such as green housing loans, with the target of increasing green building loans from DKK 30 billion to DKK 40 billion by 2025.
List of common
feesJyske Bank's fee structure is divided into three tiers based on the total volume of business (deposits, loans, investments, etc.) of the client: Jyske Hverdag (less than DKK 250,000), Jyske Plus (DKK 250,000 to DKK 1.5 million) and Jyske Premium (more than DKK 1.5 million). Specific fees include:
- Account Management Fee: No monthly fee for Jyske Hverdag accounts, subject to conditions (e.g. students or customers aged 18-29). Other accounts may be charged 5 DKK/month.
- Transfer fee: Domestic transfers are usually free of charge, international transfers cost DKK 20 (sent in euros via online banking).
- ATM interbank withdrawal fee: DKK 2.50 per trip using non-Jyske Bank ATMs and 3% foreign exchange transaction fee for overseas withdrawals.
- Hidden Fee Alert: There may be a minimum balance requirement (DKK 5/month may be charged below the requirement) or an account inactivity fee, clients should read the account terms carefully.
Digital Service
ExperienceJyske Bank's digital services are centered around the Jyske Mobilbank app, available on iOS and Android platforms, with a rating of 4.7 stars (based on 1,200 reviews) on the App Store and 4.2 stars (based on 1,300 reviews) on Google Play. The core functions of the app include:
- Account management: view balances, transaction history, and manage cards (activation, locking, loss reporting).
- Real-time transfers: Supports domestic and international transfers, integrates MobilePay and SEPA payments.
- Bill management: Pay bills and set up recurring payments.
- Investment tools: Manage stocks, funds, and view market data.
- Other features: Support for Apple Pay, Google Pay, PensionsInfo access, locate ATMs and branches.
In terms of technological innovation, banks are adopting AI-powered virtual assistants to provide quick queries and personalized budget recommendations, as well as supporting open banking APIs that allow third-party services to be integrated. Jyske Bank plans to integrate online and mobile banking by 2025 to provide a consistent user experience.
Quality of Customer
ServiceJyske Bank provides customer service through multiple channels, ensuring that customers can get support at all times:
- Phone support: Customers can call +45 89 89 89 89 (24/7) to respond to emergencies such as lost cards.
- Live chat: Live support is available through Jyske Mobilbank and online banking.
- Social Media Responsiveness: Respond quickly to customer queries through the X platform.
- Branch services: 98 branches provide face-to-face support.
For complaints, Jyske Bank has a Complaints Officer (tel. +45 74 37 20 90, email klageansvarlig@sydbank.dk) who can submit complaints via an online form or contact the Danish Financial Appeals Board if they are not satisfied. In 2024, Trustpilot has a 4-star rating (based on 2,499 reviews), with customers praising its quick response and professional service, but some customers complain about occasional instability in the app.
In terms of multi-language support, the service is mainly provided in Danish, with support for English and German, which is suitable for cross-border customers.
Security
MeasuresJyske Bank takes a number of measures to protect client funds and data:
- Security of funds: participation in the Danish Deposit Protection Fund up to €100,000. Prevent fraud with real-time transaction monitoring, Jyske ID two-factor authentication, and Visa Secure.
- Data security: GDPR compliant, data encryption, firewalls, and access controls, participation in Nordic Financial CERT, and no major data breaches reported.
- Anti-fraud technology: including multi-layered access control, intrusion detection, and security operations center monitoring.
Featured Services & DifferentiationJyske
Bank caters to market segments with the following services:
- Student Account: The Jyske Ung account offers customers aged 18-29 a no-monthly fee account, a free Visa/Dankort or Mastercard Ung Debit card, and free ATM withdrawals.
- Exclusive financial management for the elderly: provide retirement planning and pension resources, and consult banks for specific products.
- Green financial products: Supporting green loans and ESG investments through the Green Finance Framework, with a target of DKK 40 billion in green building loans by 2025
- High Net Worth Services: Jyske Private Banking offers customized wealth management with a threshold of approximately DKK 1.5 million.
Market Position & AccoladesJyske
Bank is the third largest bank in Denmark with a market share of around 6-12% in 2024 (depending on the customer base). Globally, the bank has a market capitalisation of around £4.19 billion, ranking 2,576th in the "Global 2000" (May 2025). The bank has received several awards:
- Best Private Bank: Named the best private bank in Denmark by Global Finance magazine for eight consecutive years.
- Danish Digital Award (2021): Recognized for a digital project.
- Sustainability Award: Recognised for supporting green finance and community projects.
Historical
Jyske Bank is the result of the merger of four banks in the central region of Jutland in 1967: Silkeborg Bank, Kjellerup Bank, Kjellerup Handels- og Landbobank and Handels- og Landbrugsbank in Silkeborg. The roots of these banks date back to the mid-19th century.
1968 – Jyske Bank acquires Banken for Brædstrup og Omegn.
1970 – Jyske Bank acquires Samsø Bank.
1970 – Jyske Bank acquires Odder Landbobank.
1981 – Jyske Bank acquires Copenhagen-based Finansbanken, giving it a national presence.
1983 – Jyske Bank acquires Vendelbobanken.
1989 – Jyske Bank acquires Holstebro Bank.
2011 – Jyske Bank acquires a majority stake in Fjordbank Mors.
2013 – Jyske Bank acquires Spar Lolland201
2014 – Jyske Bank acquires BRFkredit A/S
2022 – Jyske Bank acquires the Danish branch of Svenska Handelsbanken
