🏦 Basic information
of the bank
Type: Commercial bank (non-state-owned).
Founded: July 16, 1956, originally known as Bank Kopra, renamed Bank Danamon in 1976.
Head Office Location: Menara Bank Danamon, Jl. HR Rasuna Said Blok C No. 10, Kelurahan Karet, Kecamatan Setiabudi, Jakarta Selatan 12920, Indonesia.
Shareholder background: Japan's Mitsubishi UFJ Financial Group (MUFG Bank) is the main shareholder, holding more than 90% of the shares, and the rest of the shares are held by the public.
🌐 service scope
Coverage: The business covers the whole of Indonesia, from Aceh Province to Papua Province.
Number of offline outlets: More than 1,300 ATMs and 70 cash deposit machines (CDMs), connected to ATMs Bersama, ALTO and Prima.
🛡️ Regulatory & Compliance
Regulators: Regulated by the Indonesian Financial Services Authority (OJK) and the Central Bank of Indonesia (Bank Indonesia).
Deposit Insurance Program: It is a member of the Indonesian Deposit Insurance Institution (LPS) with a maximum protection amount of IDR 2 billion for a single customer in a single bank.
Recent Compliance Record: In October 2024, Fitch Ratings affirmed its Long-Term IDR of 'BBB' with a stable outlook, indicating a strong compliance profile.
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📊
financial health
Capital Adequacy Ratio (CAR): 28% at the end of 2023, showing a strong capital base.
Non-performing loan ratio (NPL): 2.8% in Q1 2025, which is within a manageable range.
Liquidity Coverage Ratio (LCR): 147.33% as of Q2 2024, well above regulatory requirements.
💰 Deposit and loan products
Deposits:
FlexiMAX Savings Account: Interest rates range from 0.00% to 2.75% per annum, depending on the amount deposited.
Fixed Deposit: The minimum deposit is IDR 8 million, with a variety of maturity options available and competitive interest rates.
Loans:
Mortgage (KPR): Offers a fixed interest rate of 3.65% (for the first 3 years) and a loan ratio of up to 70% of the value of the property.
Personal Loans: Interest rates and conditions vary depending on the customer's credit profile and loan type.
💸 List
of common fees
Account Management Fee: A monthly or annual fee may apply depending on the account type.
Transfer fees: Domestic transfers are usually free of charge, but fees may apply for inter-bank or cross-border transfers.
ATM withdrawal fee: Withdrawals at Danamon ATMs are free of charge, and fees may apply when using other bank ATMs.
Minimum Balance Limit: Some account types require a minimum balance, and fees may apply for failure to meet the target.
📱 Digital Service Experience
The mobile banking app (D-Bank PRO):
provides functions such as account inquiry, transfer, bill payment, and e-wallet recharge.
Support for digital savings account opening and foreign currency transactions.
The user rating is 1.0 on Google Play and the App Store, respectively, and user feedback is relatively negative, mainly focusing on app stability and user experience.
🤝 Customer Service Quality
Service Channel:
Telephone support: 1-500-090 from Indonesia, +62-21-23546100 from overseas.
Email: hellodanamon@danamon.co.id.
Social Media: Active on platforms such as Instagram (@mydanamon).
Complaint Handling:
customers can submit complaints by phone, email or in person at a branch, and the bank promises to deal with it promptly upon receipt of complete information.
Multi-language support:
the main service language is Indonesian, and some services support English, which is suitable for international customers.
🔐 Security measures
Security of funds:
deposits are protected by LPS up to IDR 2 billion.
Data Security:
D-Bank PRO uses multi-factor authentication and software token mechanisms to ensure transaction security.
🌱 Featured Services & Differentiation
Segment Services:
offers a variety of savings and loan products to meet the needs of different customer groups.
High Net Worth Client Services:
providing private banking services, including customized banking solutions and a dedicated relationship manager.
🏆 Market Position & Accolades
Industry Ranking:
is a leading position in the Indonesian banking industry, with the largest assets in the forefront.
Awards & Recognition:
won the "Best Digital Bank in Indonesia" award at Asiamoney Awards 2020 for its achievements in digital transformation.
