name and background of the bank
, full name and date of establishment: Bangladesh Krishi Bank, founded in 1973.
Headquarters location: Dhaka, Bangladesh.
Shareholder Background: As a state-owned bank, Bangladesh Agricultural Bank is fully owned by and directly controlled by the Bangladeshi government. It is committed to supporting agricultural development, especially playing an important role in providing financial support to farmers.
Coverage Area: A wide area within Bangladesh, mainly serving rural and farming communities. The bank's business focuses on providing financing support to farmers and agribusiness-related businesses.
Number of offline outlets and ATM distribution: Bangladesh Agricultural Bank has a number of branches across the country, mainly in rural and urban areas. Its ATM network is relatively small and mainly concentrated in urban areas, although it continues to expand to improve national coverage.
Regulatory & Compliance
Regulator: Bangladesh Agricultural Bank is regulated by the Central Bank of Bangladesh (Bangladesh Bank).
Deposit Insurance Scheme: As the state-owned bank of Bangladesh, ABC participates in the Deposit Insurance Scheme to protect depositors' deposits.
Recent compliance record: The bank has maintained a relatively stable compliance record over the past few years, but has also experienced some criticism about loan defaults and funding transparency. The Government of Bangladesh is pushing to improve its governance structure and financial transparency.
Financial Health
: Bangladesh Agricultural Bank has a stable capital adequacy ratio, but its capital adequacy level is slightly lower than that of commercial banks due to its long-term commitment to agricultural lending.
Non-performing loan ratio: Banks have higher non-performing loan ratios due to serving rural areas, especially during periods when agricultural production is greatly affected by natural disasters.
Liquidity Coverage Ratio: The bank's liquidity coverage ratio is in the middle of the industry, although it relies heavily on government funding.
Deposits & LoansDeposit
Class:
demand deposits: The annual interest rate is generally lower, but flexible withdrawal and deposit services are available.
Fixed Deposits: Multiple fixed deposit options are available, and the interest rate varies depending on the tenor of the deposit.
Featured Deposit Products: The bank offers a number of specific savings products, such as high-yield savings accounts for farmers and small rural businesses, as well as products such as Large Certificates of Deposit (CDs).
Loans
Mortgage and car loans: Provide low-interest rate mortgages and car loan products, with a special focus on supporting housing improvement for rural families.
Personal Line of Credit: Personal loans have relatively low interest rates and relatively relaxed thresholds, especially for farmers and agriculture-related small businesses.
Flexible repayment options: The bank offers flexible repayment plans on loan products, especially for customers affected by agricultural seasonality, allowing for instalment repayments after the harvest season.
List of common fees
Account management fees: Most accounts have no monthly or annual fees, especially for agricultural loan accounts.
Transfer fee: Domestic transfer service is provided, and cross-border transfer fee is higher.
Overdraft Fees and ATM Interbank Withdrawal Fees: In a few cases, banks charge overdraft fees and interbank withdrawal fees, but the fees are relatively low.
Hidden fees: Some accounts have a minimum balance requirement, and a small management fee may be charged if the target is not met.
the digital service experience
app and online banking
The bank's mobile app has a low rating, mainly due to the basic app functions and outdated operation interface.
Core features: Provides basic functions such as account inquiry, transfers, and bill payments, but lacks more advanced investment tools and asset management options.
Technological innovation: Banks are still in their infancy in terms of intelligent services, gradually introducing AI customer service and real-time transfer functions, and are expected to further expand innovative features such as open banking API support in the future.
Customer Service Quality
Service Channels: 24/7 phone support and live chat are available, but social media response is slower and customer service levels vary widely across regions.
Complaint handling: Banks' complaint handling procedures are cumbersome and take a long time to resolve.
Multi-language support: Bengali and English are available, but there is relatively limited support for other languages.
Security MeasuresFunds
security: Banks provide deposit insurance and strictly follow anti-fraud measures imposed by the government, such as real-time transaction monitoring.
Data security: Banks are strengthening their data protection measures, with some systems being ISO 27001 certified, but there have been data breaches in the past and banks are currently working to improve their IT infrastructure.
Featured Services & Differentiated
Market Segments:
For farmers and rural businesses, banks offer specialized financial services, including agricultural loans and special savings accounts.
Provide low-interest loans and financial support for special wealth management products to support farmers in agricultural production.
High-net-worth services: The bank's high-net-worth services are relatively few, focusing more on financing needs in the areas of inclusive finance and agriculture.
Market Position & Honors
Industry Rankings: Bangladesh Agricultural Bank has a significant presence in the banking sector in Bangladesh, especially in the field of agricultural financial services. Although it is not at the forefront of global or regional asset size, it has a strong presence in local agricultural and rural finance markets.
Awards: The bank has received several domestic awards for its contributions to the field of agricultural financial services, especially in promoting rural economic development.
