Maybank

Malayan Banking Berhad (Maybank) is a pioneer in Malaysia's financial market, with a people-oriented approach to the future, with a strong focus on retail banking, SME finance, Islamic banking, wealth management and digital finance. Founded on 31 May 1960 by Singaporean businessman Khoo Teck Put, the history can be traced back to the establishment of the Straits Steamship Company in 1894, headquartered in Kuala Lumpur, Malaysia (Menara Maybank, 100 Jalan Tun Perak, 50050 Kuala Lumpur). As a listed company on Bursa Malaysia (stock code: 5819), Maybank serves over 22 million customers and is the largest bank in Malaysia and a leading banking group in Southeast Asia with its solid financial performance and innovative capabilities.

Maybank

is a commercial bank, privately owned, established on May 31, 1960, headquartered in Kuala Lumpur, Malaysia. Founded by Khoo Teck Puat with an initial focus on providing mortgage loans and remittances for exports such as pepper and rubber, the bank expanded in 1982 with the acquisition of Malayan United Bank and renamed Maybank in 1994 to establish its regional brand status. Maybank is listed on Bursa Malaysia with major shareholders including institutional investors (e.g. Permodalan Nasional Berhad, Employees Provident Fund) and public shareholders, with a holding structure operating as a separate company. Banks are strictly regulated by Bank Negara Malaysia and are required to comply with the Financial Services Act and international financial standards to ensure operational transparency and the safety of customer funds. Its deposits are protected by the Malaysian Deposit Insurance Corporation (Perbadanan Insurans Deposit Malaysia, PIDM) with a maximum coverage of RM250,000 (RM) per depositor. The bank's SWIFT code is MBBEMYKL and the Legal Entity Identifier (LEI) is 5493003NOCSC6LUWUF03. Maybank has about 400 branches and 2,600 outlets (including ATMs and self-service terminals) in Malaysia, and branches in 10 ASEAN countries including Singapore, Indonesia, the Philippines, Cambodia, Vietnam, Hong Kong, China, the United Kingdom, the United States, and global financial centers, with a total of about 43,000 employees in 2024.

Deposit & Loan Products

DepositsMaybank

offers a variety of deposit products to meet the savings needs of individual and corporate customers:

• Demand Deposits: Including checking accounts and savings accounts, such as "Basic Savings Account" and "Maybank2u Savers Account", the minimum account opening amount is 100RM, and the base annualized rate of return (APY) is about 0.05%-0.3%, and the latest interest rate needs to be confirmed through branch or online banking (deposit service). Accounts can be flexibly deposited and withdrawn, which is suitable for day-to-day money management, and some accounts (such as Maybank2u Savers) offer no monthly fees.

• Fixed Deposit: Support Malaysian ringgit, US dollar, Chinese yuan and other currencies, deposit period from 1 month to 5 years, the minimum deposit amount is 5000RM (online banking deposit 1000RM). In 2025, the fixed deposit interest rate will vary according to the tenor, such as 2.15% for 1 month, 2.25% for 3 months, 2.35% for 6 months, and 3.8% for 12 months (promotional interest rate, deposit of more than 10,000 RM).

• Featured Products:

  • High Yield Savings Account: e.g. "Pay &Save Account", which offers up to 3.8% p.a. with a minimum monthly deposit of 2000RM, debit card spending of at least 500RM, and bill payment via online banking of at least 500RM, no monthly fee, Suitable for customers who are looking for high returns (Pay &Save account).

  • Large Certificates of Deposit (CD): Support flexible tenors, suitable for large amount of money customers, the interest rate needs to be queried through the branch or app, and the early withdrawal penalty is 90 to 180 days of interest.

Customers can check the "Cloud Interest Rate" offer through the "Maybank2u" app or online banking, and the deposit products support instant opening and interest rate calculation, and some accounts provide free transaction fee discounts.

loansMaybank

offers a comprehensive range of loan products to meet diverse financing needs:

Mortgages: Fixed and variable rate mortgages are available for up to 90% of the value of the property and are repaid over a period of up to 35 years. In 2025, the variable interest rate is as low as 2.88% (Flexi Mortgage, based on the standardised benchmark rate SBR 3.0%), the fixed interest rate is about 3.5%-4.5% (2-5 years), cash rebates and green mortgage discounts (energy-efficient properties) are required, and the application requires a credit score of 700 or above and an annual income of more than 30,000 RM (mortgage services).

• Car Loan: Support new car and used car financing, with a loan amount of up to 500,000 RM, a term of up to 9 years, an annualized interest rate (APR) of about 2.88%-4% (new cars), and a credit score of 660 or more (car loan service).

• Personal Line of Credit: Loan amount from 5,000 RM to 250,000 RM, tenor of 1 to 5 years, annualized interest rate (APR) of about 4.5%-8%, and the application threshold is an annual income of more than 24,000 RM and a good credit history (personal loan).

• Flexible repayment options: Mortgages and personal loans offer no penalty for prepayment, monthly or bi-weekly payment plans, and a revolving line of credit for flexible debt management.

All loans are subject to bank approval, and customers are required to provide credit history, proof of income and asset information, subject to the terms of the loan agreement. The bank's corporate financial services, such as letters of credit, bill discounting and trade loans, provide additional support to SMEs and large enterprises.

Digital Service

ExperienceMaybank's mobile banking app "Maybank2u" is the core of its digital services, which is available for download on iOS 14.0 and above and Android 9.0 and above devices, with an App Store rating of about 4.7 and a Google Play rating of about 4.5, with users praising its quick launch (within 2 seconds), intuitive interface, and multi-language support (English, Malay, Chinese Simplified) (Maybank2u). The app attracts millions of users, and its core features include:

• Face recognition: supports biometric authentication (such as Face ID and Touch ID), combined with 256-bit end-to-end encryption to ensure secure transactions.

• Real-time transfers: Support real-time transfers in Malaysian ringgit through DuitNow and SWIFT, with a daily limit of up to 1 million RM, international remittances covering more than 100 countries, and cooperate with Western Union to provide low-rate transfers.

• Bill management: Support online bill payment, automatic debit, and e-statement, allow up to five bills to be paid at a time, and sort transactions in real time.

• Investment Tool Integration: Support stocks, funds, bonds, and ETFs through the Maybank Investment platform, providing real-time market data and investment advisory services.

The online banking platform "Maybank2u Online" supports multiple browsers and provides similar functions, allowing customers to open an account in 5 minutes through the app or official website. The app supports accessibility features such as dynamic font adjustment and VoiceOver compatibility for visually impaired and hearing-impaired customers. In 2023, about 60% of customers completed transactions through digital platforms, significantly improving the user experience. In addition, the "Maybank2u Biz" app is designed for corporate customers and supports group account consolidation and mobile approvals.

Technological

innovationMaybank excels in the fintech sector, driving technological advancements through its Digital Innovation Center:

• AI customer service: Introducing an AI-powered customer service system to analyze transaction behavior and detect fraud risks in real-time, achieving 80% by 2023 Automation of customer inquiries, with a virtual assistant planned for 2025 to support 24/7 inquiries and personalized financial advice.

• Robo-advisor: Provide AI-based investment management services through the Maybank Investment platform, recommend diversified investment portfolios according to customers' risk appetite, with a minimum investment of 1000RM and no subscription fees.

• Open Banking API Support: Following Bank Negara Malaysia's Open Banking Framework, it integrates with third-party service providers to provide account management and financial services interoperability, supporting 35 deposit, credit card and loan servicing APIs by 2024.

• Other innovations: support for QR code payments, mobile check deposits, and partnerships with DuitNow, JomPAY and FPX to enhance the payment experience; Launch of a blockchain-based trade finance platform in 2023 to simplify the letter of credit process; Partnering with AWS to optimize the cloud-based trading system. In 2024, the bank will invest RM1 billion to upgrade its cloud technology and data analytics platform to improve operational efficiency.

Featured Services & DifferentiationMaybank

is known for its localized services and digital innovations:

SME support: Customised loan and cash management services through Maybank SME Banking, participation in Bank Negara Malaysia's SME Financing Guarantee Scheme, loan approval in as fast as 10 seconds and up to RM 3 million, with a 12% increase in SME loan balance in 2023.

• Islamic Banking: Providing Shariah-compliant financial services through Maybank Islamic, it is the largest Islamic bank in ASEAN, with assets accounting for 30% of the group's total assets in 2023, providing personal financing, corporate loans and investment products.

• Cross-border finance: With branches in 10 ASEAN countries and global financial centers (e.g. China, Hong Kong, the United Kingdom, and the United States), it became the first Malaysian bank to invest in China's banking sector (Bank of Chengdu) in 2008, and its cross-border transaction volume increased by 15% in 2023.

• Green Finance: Launched green bonds and preferential interest rate loans to support renewable energy and low-carbon projects, responded to the United Nations Principles for Responsible Banking, and achieved a total of RM 5 billion in green financing in 2023, winning the "Malaysia Green Finance Pioneer Award".

• Community Contribution: Supporting education and charity projects through the Maybank Foundation, donating RM30 million in 2023 for community development, holding financial literacy seminars, and improving the financial literacy skills of young people.

Market Position & Accolades

Maybank is the largest bank in Malaysia, with total assets of about RM 1 trillion (about US$240 billion) and market capitalization of about US$23.7 billion in 2024, ranking first in the banking industry in Malaysia and ranking high among banks in Southeast Asia. With approximately 400 branches and 2,600 outlets, the Bank serves more than 22 million customers (including 18 million individual customers and 4 million corporate customers), and has a dominant position in retail banking, SME finance, Islamic banking and wealth management. In 2023, banks reported an 8% increase in deposit balances, a 6% increase in loan balances, and a non-performing loan ratio remaining below 0.3%, indicating that they are operating soundly. Maybank's innovations in digital services and green finance have enabled it to remain competitive in the regional market. Its international business accounted for 30% of total revenue, with a particularly strong presence in the Singapore, Indonesia and Philippines markets. Key accolades include:

• Global Finance's "Best Bank in Malaysia" award 2023.

• Malaysia Green Finance Pioneer Award 2022.

The

• Banker's Global Islamic Bank of the Year 2021 award.

With

more than 60 years of heritage, localised services and innovative financial products in Malaysia, Maybank Berhad has become a pioneer in the financial markets of Malaysia and Southeast Asia. It offers a wide range of deposit and loan products to meet customer needs through local branches and digital platforms. The digital service is centered on the "Maybank2u" application, which provides efficient real-time transfer and investment management functions. Technological innovations include AI customer service, robo-advisors, open banking APIs, and blockchain technology, demonstrating its forward-looking digital transformation. With its SME support, Islamic banking, cross-border finance, green finance and a number of industry accolades, Maybank continues to demonstrate strong competitiveness and influence in the Malaysian and regional financial markets.

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