Basic Information
Name and Background Founded
in 1952, the Federal Bank of Lebanon s.a.l. is one of the oldest private banks in Lebanon. Founded by Michel Ayoub Saab, the bank is still wholly owned by his family, is unlisted, and is a private commercial bank.
Scope of ServicesFBL
mainly serves the local Lebanese market, providing retail banking, corporate banking, trade finance, foreign exchange trading and financial market brokerage services. Its business model emphasizes personalized service and continuous improvement, and is committed to meeting the diverse financial needs of customers.
Regulation &
ComplianceFBL is regulated by the Central Bank of Lebanon (Banque du Liban), the Banking Supervision Commission (BCC) and the Lebanese Capital Market Authority (CMA). According to the Lebanese Banking Association, banks are required to maintain a certain percentage of liquid assets and capital adequacy ratios to ensure financial stability.
financial health
Key Indicators
Due to the challenges of Lebanon's overall financial system, the specific financial indicators of FBL are not publicly disclosed. However, according to a 2022 study, several commercial banks in Lebanon are under pressure in terms of capital adequacy ratios, asset quality, and liquidity, with an overall CAMELS score of 4, reflecting a high level of risk.
deposit and loan products
Deposit FBL
offers a variety of deposit products, including current accounts, savings accounts, and fixed deposit accounts. Fixed deposit accounts offer competitive interest rates, which are based on the amount and duration of the deposit. In addition, FBL also offers corporate regular savings accounts, which are suitable for the money management needs of corporate customers. fbl.com.lb
loan products,
including personal loans, housing loans, car loans, etc., are designed to meet the diverse financing needs of individual and corporate customers. Loan terms and interest rates vary depending on the customer's credit profile and type of loan, and specific information can be obtained through the bank's official website or by contacting customer service.
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The fee structure of FBL includes account management fees, transfer fees, overdraft fees, and ATM interbank withdrawal fees. The specific fee standard may vary depending on the account type and service content, and customers are advised to check with the bank in detail before opening an account to understand all the relevant fees and possible hidden costs.
digital service experience
APP & Online Banking
FBL provides online banking services, customers can access their accounts through the official website to make transfers, payments and account management. However, there is limited information about the mobile app, and customers are advised to contact the bank directly for the latest information on digital services.
Technological
innovationFBL continues to strive for digital transformation, adopting modern banking core systems and cloud services to improve operational efficiency and customer experience. For example, banks use Temenos T24 core banking systems and Microsoft Azure cloud services to support their digitalization strategies.
customer service quality
Service
ChannelsFBL offers a variety of customer service channels, including phone support, online forms, and physical branch services. Contact details can be obtained through the official website or by visiting the head office in Beirut for inquiries.
Complaint
HandlingThere is limited publicly available information about the complaint handling process and efficiency of FBL. Customers are advised to contact the bank through official channels in a timely manner for support and solutions when they encounter problems.
Multilingual
supportFBL mainly provides services in Arabic and English, adapting to the Lebanese multilingual environment. For support in other languages, customers are advised to contact their bank directly to confirm.
security measures
Security of Funds
FBL follows the regulatory requirements of the Central Bank of Lebanon and maintains the necessary capital adequacy and liquidity ratios to safeguard the safety of client funds. However, the instability of the overall financial environment in Lebanon may pose a challenge to the security of banks' funds.
Data Security
FBL employs a modern IT infrastructure, including cloud services and core banking systems, to enhance data security and system stability. Specific security certifications and data protection measures are not detailed in the publicly available materials.
featured services and differentiations
Segment
FBL offers a diverse range of banking products designed to meet the needs of different customer segments, including consumer banking, corporate banking, and trade finance. However, there is limited information on featured services specifically for students, seniors, or high-net-worth clients.
market position and honors
Industry
RankingsFBL has a certain historical position in the Lebanese banking sector, but the specific ranking information in terms of asset size and market share is not publicly disclosed.
There
is limited publicly available information about the industry awards or accolades received by FBL.
