Bank Basic InformationName
and BackgroundBank
AL Habib Limited (BAHL) was established in 1991 and is headquartered in Karachi, Pakistan. Founded by the Dawood Habib family, the bank is a commercial bank listed on the Karachi Stock Exchange. As of 2023, BAHL has 1,113 branches in Pakistan and wholesale branches in Bahrain and Malaysia, as well as representative offices in the UAE, Turkey (Istanbul), China (Beijing) and Kenya.
Scope of
ServicesBAHL primarily serves the Pakistani domestic market, but also provides cross-border banking services through its international branches and representative offices. The bank's services include personal banking, corporate banking, investment banking, and Islamic banking, among others.
Regulation &
ComplianceBAHL is regulated by the State Bank of Pakistan (SBP) and adheres to various banking regulations and guidelines set by the SBP. In addition, BAHL also participates in SBP's "Sunwai" customer complaint management service, providing a transparent and efficient complaint handling mechanism.
of Financial HealthAccording
to the latest financial report, BAHL's capital adequacy ratio (CAR) meets the requirements of Basel III, showing good capital soundness. In addition, the bank's leverage ratio is 3.754%, which is higher than the minimum requirement of 3% set by SBP.
Deposits &
LoansDeposit BAHL
offers a variety of time deposit products, the interest rate is based on the tenor of the deposit. For example, the interest rate for a 1-year time deposit is 10.50% p.a., while the interest rate for a 5-year time deposit is 8.60% p.a.
LoansBAHL offers a variety of loan products, including home loans, car loans, and personal loans. The lending rate is usually a percentage of the Pakistan Interbank Offered Rate (KIBOR). For example, for the financing of bank deposits, the interest rate is the deposit rate plus 1.5% to 2.0%; For the financing of government securities, the interest rate is 3-month KIBOR plus 1.5% to 2.0%.
of common feesBAHL's
fee structure is transparent, and customers can view a detailed list of fees through the bank's official website. Some common fees include account management fees, transfer fees, overdraft fees, and ATM interbank withdrawal fees. In addition, some accounts may have a minimum balance requirement, which may incur additional fees if not met.
TheDigital Service Experience
APP and online banking
BAHL have launched the "AL Habib Mobile" mobile application to provide convenient digital banking services. The app supports features such as account management, real-time transfers, bill payments, and more, and users can download it through Google Play and the App Store.
Technological
InnovationBAHL is committed to technological innovation and improving customer experience. For example, banks have launched biometric authentication apps that allow customers to complete operations such as account opening.
Customer Service Quality
Service
ChannelsBAHL offers a variety of customer service channels, including 24/7 phone support, live chat, and social media platforms. Customers can submit complaints and feedback by phone, email, or the bank's official website.
Complaint
HandlingBAHL has a dedicated customer complaint management mechanism to ensure that customer complaints can be handled in a timely and fair manner. In addition, customers can also submit complaints through SBP's "Sunwai" platform to further protect their rights and interests.
Multilingual
supportBAHL's services are mainly in Urdu and English, catering to the needs of local and international customers.
Security MeasuresFunds
SecurityBAHL takes a number of measures to ensure the safety of client funds, including the deployment of advanced security monitoring applications to ensure the confidentiality and security of client data.
Data Security
BAHL has passed ISO 27001 certification and has established a sound information security management system to prevent risks such as data leakage and cyber attacks.
Featured Services & Differentiated
Market
SegmentsBAHL has launched a variety of featured accounts for different customer groups. For example, the Freelancer Savings Account is designed for freelancers and offers benefits like a 9.50% APR, free life and disability insurance, and more.
High Net Worth
ServicesBAHL provides customized private banking services to high net worth clients, including wealth management, investment advisory and dedicated relationship managers.
Market Position & Accolades
Industry
RankingsBAHL is one of the largest banks in Pakistan with an extensive branch network and customer base in the country. In addition, the bank is also actively expanding its business in the international market and enhancing its global presence.
AwardsBAHL
has received several industry awards and accolades for its excellent service and innovation, further cementing its leading position in the banking industry.
