Name & BackgroundPublic
Bank Berhad (Public Bank) is a leading commercial bank based in Malaysia, established in 1966 and headquartered in Kuala Lumpur. The bank was founded by Tan Sri Dato' Sri Dr. Teh Hong Piow, a well-known Malaysian entrepreneur, and is still heavily owned by the founding family. Public Bank is listed on Bursa Malaysia (stock code: PBBANK) and is a publicly listed company. Its shareholder background is dominated by private investors and institutional investors. Public Bank enjoys a strong market presence and a good reputation in Malaysia and Southeast Asia.
Scope of ServicesPublic
Bank's service coverage includes Malaysia, Vietnam, Cambodia, Hong Kong and other regions, with more than 300 branches and multiple ATM outlets. Domestically, Public Bank meets the needs of different customer groups with its extensive network layout, especially in rural areas. The international business is mainly concentrated in Southeast Asia and Hong Kong, China. Its online and mobile banking services have also gradually expanded globally, strengthening its position in digital banking.
Regulation &
CompliancePublic Bank is regulated by Bank Negara Malaysia and complies with domestic and international banking regulatory requirements. The bank actively participates in the deposit insurance program, which ensures the safety of the funds of its depositing customers. In recent years, Public Bank has had no significant compliance issues and has maintained a robust track record of financial and legal compliance. Due to its strict compliance management, Public Bank has won high praise from domestic and foreign financial regulators.
Financial HealthAs
one of the most robust banks in Malaysia, Public Bank has a high capital adequacy ratio and maintains a stable financial structure. The bank's capital adequacy ratio exceeds the internationally mandated minimum standard of 8% and is usually maintained at around 15%, demonstrating its strong capital reserve capacity. As for the non-performing loan ratio, Public Bank usually has a low ratio of around 1.5%, demonstrating its strict loan management and risk control capabilities. The liquidity coverage ratio (LCR) is in line with regulatory requirements, demonstrating banks' robust ability to respond to funding needs.
Deposit & Loan ProductsWhen
it comes to deposit products, Public Bank offers a variety of options, including traditional demand and term deposits, as well as high-yield savings accounts and CDs. Demand deposits have relatively low interest rates but offer flexible withdrawal options; Time deposit interest rates are competitive, and time deposit products are available in different tenor periods.
In terms of loan products, Public Bank provides a variety of loan products such as home loans, car loans, and personal lines of credit. Mortgage and car loan interest rates are competitive in the market, and the loan approval process is fast. Personal lines of credit set more flexible interest rates and repayment terms based on the customer's credit status to ensure that the needs of different customers can be met.
List of Common Fees
Some of the common fees of Public Bank include account management fees and transfer fees. Account management fees are relatively low, but for high-net-worth clients, there may be a customized fee structure. The transfer fee depends on the specific transfer method, and domestic transfers are generally cheaper, but cross-border transfers will incur higher fees. In addition, ATM inter-bank withdrawal fees and overdraft fees may also be incurred during the use of the customer.
Digital Service ExperiencePublic
Bank's digital services are leading the industry, with its mobile app (PB engage) and online banking platform providing users with convenient services such as transfers, bill payments, and money management. App ratings are usually high on both Google Play and the App Store. The app integrates core functions such as AI customer service, real-time transfers, and investment management to provide customers with a good user experience. In addition, Public Bank has further facilitated integration and collaboration with other platforms through its open banking API.
Quality of Customer ServicePublic
Bank provides 24/7 phone support to its customers and receives prompt responses across multiple social media platforms. Its live chat feature is fast and efficient, and it is effective in resolving customer issues. Public banks have a relatively low complaint rate and, according to bank surveys, have a higher overall customer satisfaction and a shorter time to resolve complaints. In order to meet the needs of cross-border customers, Public Bank provides multi-language support including English, Malay, Chinese, etc.
Security
MeasuresPublic Bank excels in the safety of funds and provides deposit insurance to protect the interests of depositors. At the same time, banks have adopted advanced anti-fraud technologies to prevent fraud through real-time transaction monitoring and customer authentication. In terms of data security, Public Bank is ISO 27001 certified and has always been committed to protecting customers' private information and preventing data breaches.
Featured Services and Differentiation
Public Bank has unique advantages in market segments, especially in student accounts, exclusive wealth management products for the elderly, etc. Its green financial products (ESG investment) are also favored by young investors. In order to meet the needs of high-net-worth clients, Public Bank provides private banking services, customized financial solutions to help clients achieve their wealth growth goals.
Market Position & AccoladesIn
Malaysia, Public Bank has been firmly in the leading position in terms of market share and is one of the top 100 banks in the world in terms of asset size. In recent years, Public Bank has won various honors in the financial industry, such as the "Best Digital Bank Award" and the "Most Innovative Bank Award", which has continuously increased its brand influence in the industry.
