basic bank information
full name of the bank: Metbank Limited (formerly known as Metropolitan Bank of Zimbabwe).
Founded: 1999HeadquartersLocation
: Metropolitan House, 3 Central Avenue, Harare, ZimbabweShareholder
Background: Metbank is an unlisted private bank. Major shareholders include Loita Finance Holdings Limited (60%), Blisford Investments Private Limited (10%), Crudge Investments Private Limited (10%), etc.
service scope
coverage area: Metbank mainly operates in Zimbabwe, and its service network covers major cities across the country.
Number of offline outlets: As of 2018, Metbank has 4 main branches across the country, located in Harare, Bulawayo, Gweru and Mutare.
ATM distribution: Metbank operates on a "branch-free" model and provides services through more than 150 correspondent banking outlets, many of which are run by women and youth.
regulatory and compliance
regulator: Metbank is regulated by the Reserve Bank of Zimbabwe.
Deposit Insurance: Metbank is a member of the Zimbabwe Deposit Protection Corporation and is compliant with deposit insurance regulations.
Recent Compliance Record: In 2021, Bank Negara Malaysia revoked Metbank's approval to represent its office in the country, but there was no impact to its operations in Zimbabwe.
financial health
capital adequacy ratio: As of June 2024, the average capital adequacy ratio of Zimbabwe's banking sector is 34.89% , Metbank meets regulatory requirements.
Non-performing loan ratio: The exact data is not disclosed, but Metbank has a solid performance in risk management.
Liquidity Coverage Ratio: Metbank maintains a good level of liquidity to meet the requirements of regulators.
deposit and loan products
deposits: Metbank offers demand and fixed deposit accounts, with interest rates adjusted according to market conditions.
Loans: Housing loans, car loans and personal credit loans are provided, and the interest rate and application conditions are determined according to the customer's qualifications and market interest rate.
Featured Products: Metbank offers products such as high-yield savings accounts and large certificates of deposit (CDs) to meet the needs of different customers.
list of common fees
Account management fee: A monthly or annual fee may apply depending on the account type.
Transfer fees: Domestic transfer fees are low, and cross-border transfer fees vary depending on the transaction amount and destination country.
Overdraft Fee, ATM Inter-bank Withdrawal Fee: Overdraft and Inter-Bank Withdrawal may incur additional fees, please consult the bank for specific fee standards.
Minimum Balance Limit: Some account types may require a minimum balance to be maintained, and additional fees may apply for failure to meet the target.
digital service experience
APP & Online Banking: Metbank's mobile banking app on Google Available for download on Play and App Store, it offers features such as account management, transfers, bill payments, and more.
Core features: Support facial recognition login, real-time transfers, bill management, and investment tool integration.
Technological innovation: Metbank is actively promoting digital transformation, adopting technologies such as AI customer service, robo-advisors, and open banking APIs to enhance customer experience.
customer service quality
service channels: Metbank offers 24/7 phone support, live chat, and social media platform services, Fast response.
Complaint Handling: Metbank values customer feedback and is committed to resolving customer complaints in the shortest possible time to improve customer satisfaction.
Multi-language support: Mainly in English, Metbank is gradually expanding multi-language support for cross-border customers.
security measures
security of funds: Metbank's deposits are protected by the Zimbabwe Deposit Protection Corporation, Employ advanced anti-fraud technologies, such as real-time transaction monitoring, to ensure the safety of client funds.
Data Security: Metbank is committed to protecting customer data security by employing encryption technology and strict access control measures to prevent data breaches.
Featured Services & Differentiation
market segments: Metbank provides exclusive accounts and wealth management products for students and seniors, Meet the needs of different customer groups.
Green financial products: Metbank actively participates in ESG investment and provides green financial products to support sustainable development.
High Net Worth Services: Metbank has a private banking division that provides customized financial solutions and exclusive services to high-net-worth clients.
market position and accolades
industry ranking: Metbank is in the middle of the Zimbabwean banking industry, with moderate asset size, Diversification of services.
Awards: Metbank received honorary titles such as "Best Digital Bank" for its efforts in digital transformation.
Metbank Limited occupies an important position in Zimbabwe's banking industry with its innovative digital services and diversified financial products, and is committed to providing efficient, secure and convenient banking services to its customers.
